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Patient Referral Coordinator

4 months ago

Leeds, United Kingdom Acacium Group Full time

**Patient Referral Coordinator**

**Xyla Digital Therapies (part of Acacium Group)**

**Leeds**

**Full Time (37.5 hours per week), Permanent**

**£22,000 Per Annum**

**Closing date Friday 17th March**

**Unlock your potential**

Are you a process driven individual with a passion for getting things right for customers first time? Do you relish the challenge of working in a growing, global organisation where you can develop your administration skills whilst having a large impact in ensuring our patients lead healthier and happier lives? If the answer is yes to all of these questions then read on

Due to business growth, we have an exciting job opportunity for a Patient Referral Coordinator to join our ever-growing team, where you will be given the scope to deliver and add real value to the organisation. You will work closely with a number of different departments within the organisation whilst liaising with a variety of NHS IAPT services to ensure our patients receive a first class service at all times.

Part of Acacium Group, Xyla Digital Therapies was born from a real desire to affect change. Our mission is to transform mental health support, and we are one of the fastest growing, flexible mental health services across the UK, where we provide an extensive range of therapeutic methods. We have a robust partnership with the NHS and Universities, and we deliver a patient-led service and partner with experts in the healthcare and technology fields to ensure clinical excellence to all of our service users.

**Every day you will**
- Process patient referrals with a high level of accuracy and attention to detail.
Work with large volumes in a timely and accurate manner.
- Be the first point of contact for all patients and respond to queries in a timely manner whilst going above and beyond to deliver excellent patient experience at every opportunity.
- Liaise with GP surgeries/ health care professionals for onward referrals.
- Communicate regularly with all key stakeholders including clients, patients and team members, ensuring they are kept up to date on any necessary information at all times.
- Work alongside internal staff to facilitate the smooth induction of therapists when required.
- Be responsible for updating patient records on the system in a clear, concise yet informative tone.

**What’s in it for you?**
- Dedication to developing you and your career through our dedicated Employee Development Programme
- Opportunities to enhance your experience and skillset by moving across a global organisation
- Unlimited learning & development opportunities at your fingertips
- including fully funded qualifications
- Remote working model with flexibility on working hours
- Gym Flex
- discounted gym memberships, UK-wide
- Regular events and incentives
- Discounted Tastecard membership
- Reward portal offering discounts on bars, restaurants, shops and cinemas
- Free Flu Vaccinations, Health Assessments, Dental Insurance, Life Assurance, Critical Illness Cover and Private Medical Insurance

**Join us and make a difference**

If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - **Putting People First, Always by your Side, Driven by Excellence.**

Join us and play a key part of shaping the future of society and improving people’s lives

**To thrive in this role, you must ideally have**
- Previous experience in a customer/patient facing role
- Excellent IT Skills - proficiency in Microsoft packages, mainly Excel and Outlook
- A strong passion for getting things right for our patients at the first time of asking.
- A strong desire to develop and a willingness to learn.

**Our Inclusion Commitment**
- We are passionately committed to being a truly inclusive and diverse company