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Property and Estates Co-ordinator

3 months ago

StratforduponAvon, United Kingdom Orbit Group Full time

Orbit is a fantastic business and one that’s really going places.

Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

Over 50 years later, we’re one of the leading housing providers in the UK. Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown. But one thing that has never changed. Our belief in people and what they can achieve.

**Your role at Orbit.**

**Interviews will be held in person in our Stratford-Upon-Avon offices on the 22nd April 2024**

Role available to support our busy Property Management and Estates team. The team work in an agile manner, so this will be a mix of office and home-based work. You will interact with internal and external teams across our portfolio, so strong communication and interpersonal skills will be key.

You will be supporting a proactive busy team to deliver key operations to customers. This role will be varied and involve working at pace. Examples of work will be tasks such as collating data on internal and external contractors, working with management team to collate and process invoices, you will deal with customer queries to resolve service issues and escalate accordingly.
You will be monitoring compliance on key contracts and following Orbit policy to ensure our Property Management and Estates team can deliver excellent service.

**What will help you make a difference.**
- Experience in coordinating estate related functions in Social Housing or multi-disciplinary environments
- A solid understanding of the Microsoft Office packages
- The ability to accurately assign a task or follow through to resolution
- The ability to prioritise and multitask
- Financial awareness and accuracy of relevant data sets including service charge apportionment etc.
- Good telephone manner, demonstrating good etiquette to and empathy for the customer
- Experience of working under KPI related pressure and delivering quality work to tight deadlines
- Experience of carrying out coordination and reporting functions
- Good understanding of the challenges that estates related functions bring and a problem
- solving attitude to address process and performance related problems.

**Why Orbit?**
**Rewarding your contribution.**

For those who want or need more of a work life balance our view is that this role is suitable for WorkSmart. This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs. Agile working arrangements will be discussed during the interview process.

Some of our core benefits include:

- Group bonus potential up to 15% of salary
- 27 days annual leave plus bank holidays and the “Orbit day”
- Private medical insurance
- Excellent contributory pension scheme
- Life assurance
- A great pick and mix of flexible benefits including the option to buy and sell holiday and much more

**Our culture and purpose.**
We know that great people are central to achieving our ambitions and as such we want everyone to have a voice and make a positive difference. We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do. We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.

We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package. Because of this our people tell us Orbit is a great place to work for.

At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities. We are one team where everyone is connected and encouraged to have the freedom to think differently.

Each year we build many new affordable homes and manage a total portfolio of around 45,000 properties. Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive. We are commercially driven. The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

**Work for Orbit. Believe in people.**
We have so much more that we’d like to share with you so please submit your CV demonstrating the value you could bring to Orbit.