Technical Support
3 weeks ago
Job Ref:
3907KB
**Location**:
Remote work from home - ideally - West Midlands - Birmingham, Wolverhampton, Coventry, Solihull, Tamworth, Cannock, Stafford, Kidderminster, Dudley, Redditch, Nuneaton, Stratford-upon-Avon
Location Category:
Midlands Central UK
Job Category:
Admin / IT Jobs Automotive and Industrial Jobs OEM, OE & Aftermarket Jobs Product Management / Technical Jobs Vehicle Technician / Mechanic Jobs
**Salary**:
£35-40K + 28 days holiday (+bank hols)
**Technical Support - German Language**
**Automotive Aftermarket**
This is a work from home position.
This is a fantastic opportunity to join a growing **international business**, developing their brand and achieving increased market share in the UK. Alongside a competitive salary you will receive 28 days holiday plus bank holidays. You will be joining a company where growth, training and self-development are of the upmost importance.
- Ideal location - Birmingham, Wolverhampton, Coventry, Solihull, Tamoworth, Cannock, Stafford, Kidderminster, Dudley, Redditch, Nuneaton, Stratford-upon-Avon_
- Salary 35-40k + 28 days holiday (plus bank holidays) + Monday to Friday working_
**The Role**:
- Provide customers with product and **automotive technical support**.
- Utilise data and information available to fulfil requests for **repair and diagnostic information**, maintenance schedules and service intervals etc.
- Maintain an up-to-date knowledge of **automotive trends**.
- Work cross-functionally with other company departments including account management and sales.
- Fully utilise available resources to deliver on company-defined customer response times.
- Provide insights on customer requests, needs for information and usability.
- This role would suit an **automotive technician / mechanic** looking to utilise their knowledge in other areas.
- In addition, we are interested to speak with **automotive technical authors** or **service writers.**:
- **German language skills are a must**:
- You will have a passion and focus on **customer service** and **customer satisfaction**.
- You will have first class **problem-solving** abilities.
- A **professional telephone manner** is required with the ability to relay technical information in a clear and concise way.
- As this is a work from home role, you will be **self-motivated** whilst also having a **strong team ethic**.
**JOB REF: 3907KB - Automotive Technical Support Specialist - German Language**
- Glen Callum Associates are a leading industrial recruitment agency for sales, operational and marketing positions, _throughout the UK and Europe_
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