ICT Technical Support Analyst

3 weeks ago

Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

Job summary

The post holder is responsible for the deployment of IT systems and the resolution of a range of ICT related issues for the Birmingham Women's and Children's NHS Foundation Trust. The post holder will primarily provide analyst support for mobile and static devices involving deployment, hardware, software applications and related technologies that underpin the delivery of patient care. They will also support the Taurus EPR programme deployment and maintenance of any related end user device equipment.

To attend sites the postholder will use a trust owned van and be responsible for its upkeep of cleanliness and fuel which will be reimbursed via trust expenses.

The job is to provide more visible and improved onsite support for Trust staff. They will look to increase first-time fix rates and reduce the current waiting time for an engineer to attend site and resolve technical issues.

Main duties of the job

The postholder will be supporting a broad range of system administration activities, database maintenance, system testing, problem analysis and resolution, training and user support for the suite of ICT Technical Support. The postholder will ensure that all information, irrespective of media, is processed and used in accordance with policies and procedures. The postholder will be responsible for providing frontline support on the ICT Technical Support and Supporting the Taurus EPR Project. The Technical Support team must adhere to standard protocols and procedures in order to appropriately support staff and escalate accordingly. Staff are required to provide expert support and also general user support for colleagues outside the ICT Department. The postholder will be working in an environment that requires a high degree of accuracy and attention to detail, pressure with time constraints to turn around and process complex information and dealing with a diverse client base. The postholder will develop expert knowledge in a range of ICT Technical Support Systems. issues as judged appropriate to the appropriate senior manager. Understand and promote appropriately through their day to day conduct the Trust's key priorities and those of the ICT Strategy. Participate in the ICT Support On-Call Service.

About us

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.

Job description

Job responsibilities

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Womens and Childrens NHS Foundation Trust.

When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).

Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

Person Specification

Evidence of continuous development.

Essential

Evidence of continuous development.

Knowledge of Electronic Patient Record solutions.

Desirable

Have they worked with a health based application previously.

GCSE or equivalent in English, Mathematics and a Science subject.

Essential

Achieved grades4

Willing to work out of hours

Essential

Willing to support when needed

Experience supporting end user of multiple information systems

Essential

demonstrated previous support experience.

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