ICT Support/Manager

4 weeks ago


Birmingham, United Kingdom Nacro Full time

ICT Supplier Support Manager
Permanent / Full Time
Hours:40 hours (including 5 hours paid lunch breaks)
Location:Edmund House, Birmingham (with only occasional travel to Nacro or partner sites.)

We are a national social justice charity with more than 50 years’ experience of changing lives, building stronger communities, and reducing crime. We help support, house, educate, advise, and speak out for disadvantaged young people and adults - and you could now help us make an even bigger impact going forward.
The role of the ICT Supplier Support Manager is to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided to Nacro ICT users.
The post holder will take a lead role in managing ICT supplier performance and to continually improve the support that is available to Nacro ICT stakeholders.
Experience working with ICT suppliers in an outsourced environment.
Conversant with ICT Service Desk ticketing software.
Appreciation of project management methodologies.
Working knowledge of service delivery frameworks, with reference to supplier management and change control.
Understanding of ICT related data legislation.
Knowledge of quality management and improvement approaches.
Leading supplier meetings and reviews to enable Nacro to monitor performance of suppliers and adherence to SLAs.·Managing supplier related issues and escalations on behalf of the ICT team and internal customers.·Take a lead role in building and maintaining relationships with individual suppliers.·Define new requirements pertaining to suppliers and work with ICT management team to develop appropriate contracting terms of Nacro. Please Apply Online.
#



  • Birmingham, United Kingdom The Development Manager Ltd (TDM) Full time

    Opportunity information Salary £24000 per year Duration 18 months Advert closing date 17/05/2024 Description The IT & Digital department is responsible for the force’s adoption and use of information and digital technology. The IT Support Apprentice offers an opportunity to be exposed to Service Management Service Operations - primarily on the IT&D...

  • ICT Operations Manager

    2 months ago


    Birmingham, United Kingdom Twenty 4 Seven Full time

    Job Opportunity: ICT Operations Manager School: North Birmingham Secondary School Position: ICT Operations Manager Employment Type: Temporary to Permanent, Full-time Start Date: Immediate About Us: Twenty4Seven Education specialises in recruiting non-teaching staff for schools in Birmingham. We are currently assisting a reputable secondary school in North...

  • ICT Operations Manager

    2 months ago


    Birmingham, United Kingdom Twenty 4 Seven Full time

    Job Opportunity: ICT Operations ManagerSchool: North Birmingham Secondary SchoolPosition: ICT Operations ManagerEmployment Type: Temporary to Permanent, Full-timeStart Date: ImmediateAbout Us: Twenty4Seven Education specialises in recruiting non-teaching staff for schools in Birmingham. We are currently assisting a reputable secondary school in North...

  • ICT Operations Manager

    2 months ago


    Birmingham, United Kingdom Association for Project Management Full time

    Job Opportunity: ICT Operations Manager School: North Birmingham Secondary School Position: ICT Operations Manager Employment Type: Temporary to Permanent, Full-time Start Date: Immediate About Us: Twenty4Seven Education specialises in recruiting non-teaching staff for schools in Birmingham. We are currently assisting a reputable...


  • Birmingham, United Kingdom Wales Medicines Strategy Group Full time

    If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. Applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English Please check your email account regularly ...

  • Ict Technician

    7 days ago


    Birmingham, United Kingdom BeTechnology Group Limited Full time

    **ICT Technician** **Location**:Birmingham, West Midlands **Salary**: £24,496-£26,845 **Working hours**: 37 Hours **Onsite, Permanent, Full-Time** Are you an ICT Technician looking for a new opportunity? Look no further! My client is looking for an experienced, driven and dynamic ICT Technician. As a dedicated and driven professional, you will have the...


  • Birmingham, United Kingdom Moore Green Recruitment Ltd Full time

    Responsible for managing/ liaising with internal stake holders (including but not limited to) Trust ICT Department, Capital team, Estates Managers, Heads of Functions and support services and external contractors/suppliers of electronic software applications and BMS and Support Services systems to ensure correct installation and to ensure all H & S...


  • Birmingham, United Kingdom Moore Green Recruitment Ltd Full time

    Responsible for managing/ liaising with internal stake holders (including but not limited to) Trust ICT Department, Capital team, Estates Managers, Heads ofFunctions and support services and external contractors/suppliers of electronic software applications and BMS and Support Services systems to ensure correctinstallation and to ensure all H & S procedures...

  • ICT Contracts Manager

    2 weeks ago


    Birmingham, United Kingdom Reed Technology Full time €42,000

    ICT Contracts Manager Apply below after reading through all the details and supporting information regarding this job opportunity. Annual Salary: Up to £42,000Location: BirminghamJob Type: Hybrid We are excited to offer a fantastic opportunity for an ICT Contracts Manager to join a dynamic team in Birmingham. The successful candidate will lead IT...


  • Birmingham, United Kingdom Aston Education Ltd Full time

    **Job**:Cluster ICT Support Technician **Organisation**: Multi-Academy Trust (Education) **Locations**:The West Midlands or Staffordshire **Annual Salary**: £20,720 - £22,876 for 1st Line or £22,876 - £25,257 for 2nd Line (dependent on qualifications and experience) **Start date**: As soon as possible **Contract**:Permanent, full-time, 52 weeks or...


  • Birmingham, United Kingdom Birmingham Women's and Children's NHS Foundation Trust Full time

    Job summary The post holder is responsible for the deployment of IT systems and the resolution of a range of ICT related issues for the Birmingham Women's and Children's NHS Foundation Trust. The post holder will primarily provide analyst support for mobile and static devices involving deployment, hardware, software applications and related...

  • ICT Operations Manager

    2 months ago


    Birmingham, United Kingdom Twenty 4 Seven Full time

    Job Opportunity: ICT Operations Manager School: North Birmingham Secondary School Position: ICT Operations Manager Employment Type: Temporary to Permanent, Full-time Start Date: Immediate About Us: Twenty4Seven Education specialises in recruiting non-teaching staff for schools in Birmingham. We are currently assisting a reputable secondary school in...


  • Birmingham, United Kingdom Association for Project Management Full time

    ICT System and Project Manager Based: SSL Hub (B6 7JJ) Responsible for managing/ liaising with internal stake holders (including but not limited to) Trust ICT Department, Capital team, Estates Managers, Heads of Functions and support services and external contractors/suppliers of electronic software applications and BMS and Support Services systems to...


  • Birmingham, United Kingdom Wales Medicines Strategy Group Full time

    If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account...


  • Birmingham, United Kingdom Reed Technology Careers Full time

    ICT Contracts Manager Annual Salary: Up to £42,000 Location: Birmingham Job Type: Hybrid We are excited to offer a fantastic opportunity for an ICT Contracts Manager to join a dynamic team in Birmingham. The successful candidate will lead IT negotiations, resolve contractual and supplier performance issues, and drive initiatives that deliver performance...

  • ICT Contracts Manager

    2 weeks ago


    Birmingham, United Kingdom Reed Technology Careers Full time

    ICT Contracts Manager Annual Salary: Up to £42,000 Location: Birmingham Job Type: Hybrid We are excited to offer a fantastic opportunity for an ICT Contracts Manager to join a dynamic team in Birmingham. The successful candidate will lead IT negotiations, resolve contractual and supplier performance issues, and drive initiatives that deliver performance...


  • Birmingham, United Kingdom Gambling Commission Full time

    **ICT Helpdesk Administrator**: Job Ref ICT 23 Location Birmingham Function Digital and Technology Salary £26,000 Status Full Time Type Permanent Hours 37 **ICT Helpdesk Administrator.docx** **More details**: ICT Helpdesk Administrator Birmingham, West Midlands We are looking for an ICT Helpdesk Administrator to join our IT team in...

  • ICT Contracts Manager

    2 weeks ago


    Birmingham, United Kingdom Reed Technology Full time

    ICT Contracts ManagerAnnual Salary: Up to £42,000Location: BirminghamJob Type: HybridWe are excited to offer a fantastic opportunity for an ICT Contracts Manager to join a dynamic team in Birmingham. The successful candidate will lead IT negotiations, resolve contractual and supplier performance issues, and drive initiatives that deliver performance...


  • Birmingham, United Kingdom Reed Technology Full time

    ICT Contracts ManagerAnnual Salary: Up to £42,000Location: BirminghamJob Type: HybridWe are excited to offer a fantastic opportunity for an ICT Contracts Manager to join a dynamic team in Birmingham. The successful candidate will lead IT negotiations, resolve contractual and supplier performance issues, and drive initiatives that deliver performance...


  • Birmingham, United Kingdom Association for Project Management Full time

    ICT System and Project Manager Based: SSL Hub (B6 7JJ) Hours: 37.5 Salary: GBP45053.40 - GBP51556.85 Responsible for managing/ liaising with internal stake holders (including but not limited to) Trust ICT Department, Capital team, Estates Managers, Heads of Functions and support services and external contractors/suppliers of electronic software...