Provisioning Coordinator

3 weeks ago


HenleyonThames, United Kingdom Neoci Ltd Full time

**Role and Responsibilities**:

- Provision services for new orders
- Communicate with customers, suppliers and internal customers on a needs basis
- Dispatch equipment to customers as and when necessary
- Upkeep an accurate and informative order stack
- Allocation of engineering resource for provisioning orders
- Ensure orders are completed within published SLAs (where feasibly possible)
- Maintain, review and upkeep milestone SLAs
- Daily liaison of requirements with Head of Provisioning
- Provide customer with key milestone updates
- Upkeep and realization of provisioning related quality objectives
- To ensure all output conforms with the Quality Policy
- Own any additional projects which are reasonably passed to you from the Head of Provisioning
- General office duties as per established HQ working practices

**Objectives**
- Improve customer satisfaction levels through timely and accurate realization of customer orders
- Improve the order-to-bill cycle by ensuring all orders are completed within SLA
- Competently manage an order stack of up to 100 orders (within a given timeframe)
- Overarching attitude of continual improvement
- Ideally understanding of all elements of the provisioning work process, and how products are provisioned
- Highly articulate
- High standard of written English
- Numerate
- Outgoing
- Friendly
- Open and transparent approach to your work

**Qualifications and Education Requirements**:

- Ideally understanding of all elements of the provisioning work process, and how products are provisioned

**Preferred Skills**:

- Highly articulate
- High standard of written English
- Numerate
- Outgoing
- Friendly
- Open and transparent approach to your work

**What does success in this role look like?** o As of January 2023, the SLAs for successful completion of an order being passed to Billing is 85%, therefore your orders need to be processed within the respective time frame
- Where passed to you from the Head of Provisioning, 100% of all orders to be started within one working day (where conditions are accepted and allow)
- Ability to provision all products within the FG portfolio and learn any new products in a timely manner (as discerned by the Head of Provisioning)
- No complaints from customers or partners on an ongoing basis regarding the elements of the provisioning process you have been responsible for



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