Customer Service Administrator

1 week ago


Halstead, United Kingdom Pinnacle Recruitment & Selection Full time

Customer Service Administrator required on 12 month maternity cover contract. You will be joining a friendly team which services builders’ merchant customers, receiving and processing orders, enquiries and general information in a timely and courteous manner.

Duties of the Customer Service Administrator will include:

- Answering incoming calls, providing information on lead times, dealing with general enquiries.
- Raising and inputting orders and pro forma invoices.
- Raising quotations and amending orders as required.
- Scanning documentation.
- Liaising with Area Sales Managers and responding to their requests for information.
- Arranging couriers / carriers.
- Regular liaison with colleagues in logistics/warehouse, planning, sales and procurement.

Previous Customer Service administrative experience is essential within an office environment and you should have excellent communication and administrative skills and a strong customer focus. Attention to detail and accuracy is essential, together withthe ability to prioritise and multi task. You should have a good working knowledge of Microsoft Office and have had experience of in-house computer systems.



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