Customer Service Advisor

2 days ago


Halstead, United Kingdom Just Recruitment Group Ltd Full time

Just Recruitment is working with a global business, with a UK office based in Halstead - they are looking for a Customer Service Advisor to join their long-standing team.
The key purpose of the role is to deal with all customer enquiries, including processing orders for machinery and equipment.
Key duties include:
To provide customer service to customer accounts, using electronic format and telephone requirements
To process customer orders to fulfilment (parts/spares and main product)
To maintain the inventory processing system (SAP) to ensure inventory related data is accurate (e.g. inventory acceptance, shipping communications updates)
Maintain price list and communicate updates to customers
Maintain inventory processing system BOM (Bill of Materials) updates and related look up lists
To generate credit notes as required
To generate system invoices as required
To process system returns as required
To support the purchasing process for site inventory requirements
Skills and experience required:
Technical mindset to assist in customer service requirements regarding product identification (previous parts/technical experience desired, but not essential)
General office administration experience including handling and processing documentation, accurate data inputting
IT literate - Microsoft Word, Microsoft Excel, Microsoft Outlook
Experience of working with an ERP (Enterprise Resource Planning) system, such as SAP or other equivalent system will be an advantage, but is not essential
Ability to work to deadlines
Attention to details
Working in a team and independently with mínimal supervision
The role will involve mínimal warehouse duties and a yearly stock count - where all company employees get involved in counting duties
Working hours are Monday to Friday 9am - 5pm, free parking and other company benefits are available.



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