Administrative Assistant

7 months ago


Halstead, United Kingdom Forest Homecare Full time

**Job Description: Administrative Assistant**

**Accountable to: Head of Operations**

**Salary: Negotiable**

**Hours: Monday to Friday (37.5 hours)**

**Overview of the Administrative Support Assistant Role**:
**Person specification**:
You will have excellent organisational skills and effectively manage priorities, working well under pressure

You will have excellent communication and written skills

You will be able to deal sensitively and effectively with calls from service users or their representatives, health and social care professionals and other organisations and forward sometimes complex/urgent messages

You will understand the importance and benefits of teamwork and have a flexible approach to undertake other duties as required by the office manager

**Key Tasks**
- Receive all commissioning enquiries from SPT and liaise with area coordinators and office management
- Check purchase order details and return incorrect Information for service provider document (ISP) to SPT for amendment if necessary
- Once correct ISP is received and commissioning agreed, forward to Forest Homecare Finance department
- Produce Forest Homecare Support Plans for service users from the information provided, monitor and update as packages alter
- Ensure confirmation paperwork is received from ECC and chase up as required
- Deal with all enquiries for ECC, private packages and continuing health packages in liaison the Review Team
- Manage changes to all ECC, Private and Continuing Health packages.
- Liaise with SPT, Coordinators, Review Team, Finance department and Head of Operations regarding capacity for packages, additional time requests and contracts.
- Transfer all confirmation paperwork onto new Service User profile
- Complete specialist views of others (SVO) requests for suspensions and terminations, update coordinating software system and relevant paperwork
- Perform any other administrative tasks as required by the Office Manager or Head of Operations including scanning and logging all incoming paperwork, care plan deliveries and updates, risk assessments, carer concerns and general filing/archiving as required.

**What we can offer you**:

- 28 days annual leave per annum including bank holidays.
- Contributory pension scheme
- Free DBS Check
- Employee Referral Scheme paying up to
- £500 per successful referral.
- Join a great team working for a highly respected organization.

**Job Types**: Full-time, Permanent

**Salary**: £20,373.00-£23,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Yearly bonus

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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