Customer Service Team Leader

5 days ago


Chertsey, United Kingdom Copperfield Recruitment Ltd Full time

Customer Service Team Leader - £32-34,000 Contract for 9-12 months. Hybrid role.
Duties will include:

- Reviewing Invoicing and credits for returns/ shortages and PO differences
- FSDU / DDP sales order processing, obtaining bookings and support invoicing
- Manage new Supplier / pricing and PO both inventory and non-inventory
- Request price list uploads to MD
- Oversee EDI order processing to help support operational processes
- Liaise with 3PL - ensure container deliveries have arrived/sending packing lists of future containers to goods in
- Sending relevant container paperwork to sales managers
- Liaise with Freight Forwarders / review AP charges
- Raise & receipt all PO both non inventory and Inventory
- Control shipment trackers for container compliances and ETA/ETD
- Assist with order processing when Customer Service co-ordinator is on leave or sick
- Processing transfer orders and transfer order shipment entry’s
- Check sales tracker for open lines

Experience required:

- Strong operational background and 3PL knowledge
- Strong communication skills for Freight forwarders and Shipping lines
- Understanding sales order processing to help smooth transition of operational driven targets
- Professional approach, with strong interpersonal, written, and verbal communication skills
- Strong analytical, numerical and planning skills
- Excellent attention to detail
- Persistent and goal oriented
- Ability to effectively use MS Office (Outlook, Word, Excel)
- SOP Skillset
- EDI
- ERP system - Account software experience
- Experience working within a high paced environment with changing priorities
- Ability to handle multiple projects and meet deadlines in a timely manner

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.



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