Senior Helpdesk Engineer
4 days ago
**Senior Helpdesk Analyst**
**Up to 30k**
**Swindon / Hybrid**
Yolk Recruitment are working with a well-established law firm with multiple offices across the South West. You will be joining a close knit in house IT team providing 1st / 2nd line technical support to the companies 250 users.
If successful you will take a senior role within the team dealing with 2nd line escalated desktop issues as well as working closely with the Infrastructure Manager gaining exposure to 3rd line server & project work. The companies infrastructure is mostly Windowsbased using Windows 10 / 11, Windows Server, Active Directory, Exchange & Office 365. This is an excellent opportunity for an experienced 1st line engineer looking for progression towards more 2nd / 3rd line work.
They company have multiple offices in the South West in Swindon, Bristol & Bath. This role can be based at any of the offices & the company are currently operating genuine hybrid working with 1-2 days per week in the office.
**This is what you'll be doing:**:
- Act as a 2nd tier escalation point with Helpdesk queries, liaising with IT Infrastructure Manager where required
- Provide technical support and guidance to legal team and business services staff
- Working with IT Infrastructure Manager develop expertise in the firm’s IT Infrastructure
- Where appropriate, liaise with external suppliers of existing software to keep abreast of planned developments, help resolve issues and identify solutions and improvements.
**The experience you'll bring to the team**:
- 1-2 years experience in a similar 1st / 2nd Line IT Support role, previous experience within professional services would be hugely advantageous.
- Strong Windows Desktop Support experience Windows 10 / 11, Active Directory / Exchange, Office 365.
- Any exposure to Windows Server would be beneficial.
- Previous exposure working on a helpdesk using a ticketing system.
- Strong communication skills.
**What you'll receive in return**:
- Salary up to £30,000
- Private medical insurance
- 25 days holiday (Bank holidays on top)
- Remote & flexible working options
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