Customer Service Consultant
7 months ago
**Job Title**: Customer Service Consultant (Money Confidence Expert)
**Function**: Branch Banking
**Location**: London, Bethnal Green
**Salary**: £27,359 (£25,100 base, plus cash allowance of £2,259) and excellent benefits
At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.
We are looking for someone who is passionate about customer experience.
How you’ll make a difference
As a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. You’ll build and deepen customer relationships by getting to know about them and their unique needs. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them.
What you’ll bring
Be great with people, have a talent for talking to people both in person and over the phone
Have a flair for understanding what customers need and the best way to support them with their current and future goals
A desire to create a brilliant customer experience every time
Ability to help answer questions and sort out problems
Be a strong team player with a collaborative approach, working together to ensure the customer is always at the heart of everything you do.
Are an expert in being Digital inside and out, embracing assisted self-serve helping customers digitally using their own device or branch tablets with our online banking and mobile App.
Location
Bethnal Green is in East London. Our branch is on Bethnal Green Road just 200 yards away from Bethnal Green Underground and Overground stations.
What we offer in return
We’ll pay you a base salary of £25,100 from day one, and an excellent benefits package which includes:
Extra 9% of your salary (£2,259) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
Variable Pay Award (5%/£1,255 on target) based on company performance.
Fantastic company pension - TSB contributing up to 13%
25 days holidays (plus bank holidays)
Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen
We are TSB. Life Made More
LI-KS1
Inclusion matters at TSB. We want our colleagues to feel at home here, no matter their background. Diverse teams are what helps us deliver Money Confidence. For everyone. Every day.
Did our job advert catch your eye, but you don't meet all the requirements? Don't let that put you off, if you meet some of the requirements and have an open, curious mindset, we'd love to hear from you
-
Service Design Consultant
6 days ago
London, Greater London, United Kingdom Service Care Solutions Full timeService Design ConsultantAt Service Care Solutions, we are seeking a skilled Service Design Consultant to join our dynamic team. As a key member of our service design team, you will play a pivotal role in improving the service experience for our residents.**Job Overview:**We are currently seeking a talented individual with a proven track record in service...
-
Customer Service Advisor
4 days ago
London, United Kingdom Customer Management Resourcing (CMR) Full time**Customer Service Advisor** **Salary: Up to £22,000** **Hours: Monday - Friday, shifts between 8am - 6pm** Our client is searching for a passionate and talented customer focused individual who will engage with customers while providing excellent support for their outstanding utility company. They are looking for someone who enjoys delivering high quality...
-
Customer Services Officer
7 days ago
London, United Kingdom Service Care Solutions - Sales Full timeThis is currently a 3 month contract with an opportunity for extension. **The Role** - To undertake any other temporary responsibilities aligned with the overall purpose and grade of the role. - Understanding and ability to follow guidelines that ensures compliance with Health and Safety at Work, Data Protection and other statutory requirements. - To take a...
-
Customer Services Consultant
7 months ago
London, United Kingdom Post Office Ltd Full time**Summary**: **Salary**: Starting from £12.62 and raising to £14.53 after 12 months **Grade**: CSC **Reporting Line**: Branch Manager **Contract Type**:Permanent **Hours**:21 hours a week **Location**: London **What to expect**: As a Customer Services Consultant you will join us on our journey to WOW customers and you will undertake a truly valuable...
-
Customer Service Consultant
7 months ago
London, United Kingdom HSBC Full time-Job description What you'll do The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will...
-
Customer Service Consultant
2 weeks ago
London, Greater London, United Kingdom Talentsure Full timeAbout TalentsureWe are a dynamic company seeking a talented and enthusiastic French & Spanish speaking Customer Service Consultant to join our team in Canary Wharf.Job SummaryThis role involves delivering exceptional customer service and driving sales for our European clientele. The ideal candidate will have fluency in French, Spanish, and English (written...
-
Dynamic Live Entertainment Leader
6 days ago
London, Greater London, United Kingdom Consultant Full timeUnique General Management ChallengeWe're looking for a dynamic and hardworking professional to take charge of our live entertainment venue in London. As General Manager, you'll be responsible for driving sales, enhancing customer loyalty, elevating the brand experience, and fostering a positive company culture.About the Job:Sales Strategy: Implement plans to...
-
General Manager Opportunity
5 days ago
London, Greater London, United Kingdom Consultant Full timeExciting General Manager PositionWe're seeking a seasoned professional to lead our vibrant live entertainment venue in central London. As General Manager, you'll drive sales, enhance customer loyalty, elevate the brand experience, and foster a positive company culture.About the Role: Sales Growth: Develop strategies to boost revenue and achieve performance...
-
Travel Consultant
4 weeks ago
London, United Kingdom BCD Travel Full timeSenior Travel Consultant Your ideas can drive the future of corporate travel. Full time, London, United Kingdom As a Senior Travel Consultant, you are the face of our company. You’ll communicate and respond to requests for current and new clients, helping them travel smart and achieve more. Do you communicate effortlessly and have customer service at...
-
Customer Service Representative
7 months ago
London, United Kingdom Service Graphics Full timeWe are now hiring and looking for the right person to join us at Service Graphics, the UK’s largest integrated print and design company as a Customer Service Representative based at our city centre location in London, EC4R. - About the role _ We aim to give our customers a great experience every time they contact us, so we need someone who is a great...
-
General Manager
4 weeks ago
London, United Kingdom Consultant Full timeUnique General Manager Opportunity. Are you a dynamic, hardworking, and reliable professional ready for your next adventure? We’re seeking an exceptional General Manager to join our one-of-a-kind live entertainment venue in the heart of central London.About the Role. As General Manager, you’ll take the helm of a venue that’s at the forefront of unique...
-
General Manager
4 weeks ago
London, United Kingdom Consultant Full time €50,000Unique General Manager Opportunity. Are you a dynamic, hardworking, and reliable professional ready for your next adventure? We’re seeking an exceptional General Manager to join our one-of-a-kind live entertainment venue in the heart of central London. About the Role. As General Manager, you’ll take the helm of a venue that’s at the forefront of...
-
General Manager
4 days ago
London, United Kingdom Consultant Full timeUnique General Manager Opportunity. Are you a dynamic, hardworking, and reliable professional ready for your next adventure? We’re seeking an exceptional General Manager to join our one-of-a-kind live entertainment venue in the heart of central London. About the Role. As General Manager, you’ll take the helm of a venue that’s at the forefront of...
-
Customer Service Representative
7 months ago
London, United Kingdom Service Graphics Full time**Role Purpose**: Service Graphics are looking for a Customer Service Representative to streamline, manage and distribute incoming client and prospect enquiries. We are in regular receipt of multiple inbound enquiries and requests, from multiple channels and require a dedicated employee to manage these enquiries in a timely and professional manner. The...
-
Customer Workflow Expert
4 weeks ago
London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time**Job Overview:**Konversational is a boutique consultancy delivering a new level of customer experience expertise that helps brands accelerate their digital transformation through the ServiceNow platform. We are looking for a Customer Workflow Expert to join our team as a Principal Technical Consultant, responsible for leading the technical implementations...
-
Commercial Growth Manager
1 month ago
London, Greater London, United Kingdom Consultant Connect Full timeAbout the CompanyConsultant Connect is a pioneering telemedicine provider that is revolutionizing patient care in the NHS through better communications. Our services are used by over 4,000 GP practices, 7,000 consultants, over 90 healthcare areas, and 120 hospitals.Job OpportunityWe are seeking a seasoned Business Development and Sales Manager to join our...
-
Customer Service Consultant
3 weeks ago
London, Greater London, United Kingdom Prima Assicurazioni Full timeAre you passionate about delivering exceptional customer experiences? Prima Assicurazioni is seeking a highly skilled Customer Service Consultant to join our team. As a Specialist in car insurance, you will be the primary point of contact for customers, guiding them through policy purchases and ensuring accurate data entry and document verification.Required...
-
Digital Transformation Consultant
4 weeks ago
London, Greater London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full time**Job Title:** Digital Transformation ConsultantWe are looking for a highly skilled Digital Transformation Consultant to join our team at Konversational. As a Principal Technical Consultant, you will lead the technical implementations of ServiceNow in a consulting environment, working closely with customers to deliver seamless workflows and customer...
-
Travel Consultant
4 weeks ago
Southall, Greater London, United Kingdom Vira International Ltd Full time €28,000 - €35,000Our client is a leading Travel Consultancy Firm. Based at Southall Office. Salary between £28K - £35K based on experience. Specifically looking for applicants with prior Travel consultancy and ticket booking experience in Global GDS Will be responsible for managing travel arrangements, providing excellent customer service, making reservations, and...
-
ServiceNow Junior Technical Consultant
3 months ago
London, United Kingdom Konversational - The ServiceNow Customer Workflow Experts Full timeSuccessful business in the digital economy is not about an idea any longer. Implementation of the idea, crisp processes, seamless workflows that make customer experiences – these are the cornerstone of commercial success for any business today. As a Principal Technical Consultant with Konversational, you will be hands-on leading the technical...