Case Conference Coordinator

2 months ago

Hammersmith, United Kingdom Hammersmith & Fulham Council Full time

Hammersmith & Fulham rated nationally by Ofsted as one of the top Local Authorities, we never stop moving forward. Our ambition is to focus even more on increasing the quality of our practice and work with children, young people and families to sustain positive change. To do this we need the best people to help build our vision.

We are seeking a senior administrator with strong minute taking skills for the role of Case Conference Co-ordinator who will take on key administration roles within the Safeguarding Review & Quality Assurance Service. You will be part of a team of co-ordinators responsible for the day-to-day organisation and coordination of Child Protection Conferences in Hammersmith & Fulham. Working closely with the Child Protection Chairs and operational teams you will ensure effective coordination and recording of conferences as well as the distribution of reports and the compilation and management of data. The Key responsibilities are to provide organisational and administrative support to the systematic operations of Child Protection Conferences for children’s services. To convene, manage invitations and data collections systems and prepare an accurate and comprehensive record of conference proceedings and decisions. Following each conference to agree final drafts of documentation with Chair and distribute information to conference attendees and other agreed parties in line with Children’s Services Information Governance Procedures.

We are looking for someone with the following.
- The ability to develop effective working relationships and work flexibly within a team.
- A desire to work as part of a team to help vulnerable children, young people and families.
- Ability to engage effectively with young people and families, especially with families in crisis, as well as being able to manage emotionally charged situations with the support of the team.
- Good organisational skills, able to work with colleagues ensuring timescales are adhered to.
- Technically able with the analytical ability to get to grips with different challenges, and the curiosity to quickly gain knowledge of the latest technologies. This includes a good understanding of using MS Office and other software tools such as PowerPoint.
- A knowledge and understanding of the child protection conference processes and statutory requirements.
- Good communication skills to develop rapport and confidence of parents, schools and other stakeholders.
- The ability to accurately record minutes of complex multi-disciplinary meetings where children, young people and their families may be present.
- The ability to work within a framework of confidentiality within multi-disciplinary settings and appropriate sharing of information.

Our mission is to be the best council. To do this we need the best people to help build our vision. If you are looking to develop your career in a fast-paced, professional environment whilst making a difference, then we look forward to hearing from you.

Please refer to the **Role Profile** for more information.

**Role Responsibilities**:
The role of the Case Conference Coordinator is to manage the organisation, booking, data collection and minuting of Child Protection Conferences. To maintain the Department’s Child Protection list, having responsibility for the accuracy and security of its records in accordance with information governance procedures and in line with child protection statutory guidance. To provide professional, confidential and high-quality organisation in relation to all conference activity. Team members may be asked to work in a flexible and agile way across the operations function to carry out other reasonable duties to ensure resilience and service delivery.

You will need to:

- Maintain and develop efficient and effective business support systems for Child Protection Conferences e.g. management information systems, filing systems, accurate and timely data returns, and to implement improvements as required.
- Undertake customer service functions, including call handling.
- Create records on the case management systems.
- Participate in workforce development and service training events.
- Contribute to the wider operational and service development taking on additional responsibilities commensurate with the role.

**People Values**:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

**We are fair**

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

**We are caring**

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

**We are collaborators**

We work together for a better society. We work with our residents, businesses, schools, third sector and others for bette

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