Disrepair Surveyor

The post holder is responsible for the project management of and dealing with and resolving all disrepair claims and casework, litigation claims, liaising with Legal, claimants and contractors to resolve cases. Will provide advice to managers and staff within responsive repairs on disrepair protocol.

The post holder must ensure that the council is compliant with the Human Habitation Act 2018, and keeps abreast with any changes of legislation to ensure compliance.

The post holder is responsible for continuous improvement in the delivery and quality of repair work related to resolving disrepair cases and in ensuring that we take from these ‘lessons learnt’ to prevent future disrepair cases and escalation resulting in additional costs, court cases and compensation.

The post holder is responsible for investigating any structural problems escalated from the repairs technical or operations teams, for arranging any structural testing and other specialist tests, making structures safe, compiling reports to send to management recommending costs with works estimates or property disposals. Arranging any remedial works or safety works as necessary.

Please refer to the **Role Profile** for more information.

**Role Responsibilities**:
The post holder is responsible for the project management of and dealing with and resolving all disrepair claims and casework, litigation claims, liaising with Legal, claimants and contractors to resolve cases. Will provide advice to managers and staff within responsive repairs on disrepair protocol.

You will:

- Prepare inspection and survey reports in plain English using appropriate technical descriptions of building components to support recommendations for works to be completed or action to be taken.
- Carry out ongoing analysis of reasons for disrepair cases where these are as a result of poor processes, quality of works, delays or any other reasons. Produce action plans to reduce level of cases and improve any processes as a result. Identifying performance issues in relation to contractors, service staff or training.
- Liaise with and referral to Planned maintenance and improvement of any major repair problems or extensive works identified e.g. subsidence or new roofs or windows.
- Interrogate the OHMS and repairs service provider’s repairs systems to ensure they are recording repairs correctly.
- Make the best use of available information technology for the efficient running of the service, developing own use of hand held devices or PDAs, updating data held on I.T. systems, and obtaining management information reports from the computer systems in use, as required.

**People Values**:
How we act defines who we are. At the heart of our organisation is a common approach to defining ‘who we are’. We are looking for people who can build this into everything they do.

**We are fair**

We treat everyone with compassion, dignity and fairness. We value the views and opinion of others, and promote benefits and opportunities for all.

**We are caring**

We care about our borough and doing things well. We focus on standards and continuous improvement; learning from our mistakes and celebrating success.

**We are collaborators**

We work together for a better society. We work with our residents, businesses, schools, third sector and others for better outcomes for everyone.

**We are driven**

We will only settle for the very best. We seek to continually improve and put our residents, customers and businesses at the heart of everything we do.

**Recruiting for Attitude**:
Your skills and ability are important however, we recruit as much for attitude as we do experience. We are looking for people who have the following attributes:
**Complex problem-solving**
The ability to work within a complex system and find simple solutions and outcomes that deliver real change.

**Critical thinking**
The ability to challenge the norms through evidence-based approaches using both numerical and critical reasoning and thinking. You can rationalise decision-making and form views quickly and soundly from a range of sources.

**Creativity**

**People management**
You can get the best out of people. You have a coaching-style and drive through a commitment to personal and professional development. You are clear in your expectations and have exceptional feedback from your team about their working environment. You recognise and support people as individuals.

**Coordinating with others**
You have the knack of working well with others. You have an appreciation of your own presence and approach and can demonstrate how you have developed and continue to develop how you work with others. You can also recognise how others work, think, and feel to get the most out of collaboration.

**Emotional intelligence**

**Judgement and decision making**

**Negotiation**
You can demonstrate an understanding of the range of skills and techniques required to successfully negotiate with a range of other partners. This includ