What Our Team Says

4 months ago

Darlington, United Kingdom cmostores.com Full time

**Description**:
Hours: Full-time 41.25 hours per week
Shifts: 5 days a week Monday to Friday between 8am & 5pm.
Contract Type: Permanent
Location: Darlington, UK.

**Salary**: £24,667.50

Duties include:

- Act as first point of contact for the Company, dealing with routine and specialist product enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate.
- Up-sell products to customers, including key products and special offers.
- Drive sales for the business by producing quotes and identifying opportunities for helping customers with their projects and advising on related product lines.
- Ensure effective creation and follow up of sales quotations.
- Liaise with suppliers, as required, to fulfil customer orders.
- Help promote the company through a positive attitude and engaging with the customers.
- Support with after sales queries working with the team and wider business to quickly resolve customer issues.
- Escalate product or customer issues to the Head of Customer Service and wider business teams when necessary.
- Maintain and follow up on-going queries.
- Be reactive and organised with demonstrable ability to prioritise and effectively complete multiple tasks.
- Enter notes into a database, including dates for follow up calls.
- Develop and retain product knowledge by attending supplier training events.

**Requirements**:
Excellent communication skills, attention to detail, accuracy under pressure, a consistently ‘right first time’ work ethic, flexible in approach and the ability to meet deadlines are essential in this role.

**Benefits**:

- Employee Assistance Programme
- Reward Gateway (discount scheme)
- Cycle to work scheme
- On-site parking
- Company events
- Competitive holiday allowance

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