Customer Services and Admin Assistant

3 weeks ago

Norwich, United Kingdom South Norfolk and Broadland District Council Full time

Do you have as much enthusiasm as our customers?

Role Snapshot...

To be part of the Customer Services and Administration team ensuing strong and customer-focused services, high quality administrative and systems support to our residents whilst working in partnership with our waste contractor Veolia. Then read on...

What you could be part of...

Our fantastic team provides waste services for all the households and some of the businesses located in Broadland. Working predominately for our Broadland customer base, you will provide excellent customer service, administration as well as systems support.

Working at the Council enables you to be part of an organisation which is proud to deliver high-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital, and we challenge ourselves to develop new and innovative ways to improve the services that make a real difference to people's lives.

What you'll be doing...

*Utilise the service systems ensuring accuracy and completeness of inputs, whilst adhering to compliance obligations.
*Provide and maintain administrative support including word processing and simple data analysis including sourcing data from multiple systems (reports, work flow diagrams and PowerPoint presentations), filing and database recording and monitoring systems, ensuring accuracy of data at all times.
*Check and verify customer requests, updating computer systems and gather statistics and other information for reports, returns and requests for information as required.
*Raise sales ledger invoices and associated bad debt administration, purchase orders including reconciliation and goods receipting, manage monthly direct debit and single point of billing systems, various grants, licences and registration details. Taking payments, setting up new debtors'/creditors' direct debit payments for ongoing services and updating and maintaining the finance system as necessary,
*Assist the business in developing new and improving existing office systems to meet the overall Directorate objectives, including financial and customer systems and processes such as GDPR and DBS checks.

You must have...

*Administrative experience in a similar or related role including taking responsibility for own workload
*Experience of working under own initiative and within a team
*Proficient in the use of Microsoft Office packages (Word, Excel, Powerpoint) including running reports
*The ability to demonstrate tact, discretion and confidentiality particularly when dealing with member of the public and occasionally with contentious issues.
*Ability to multi-task, have good time management and attention to detail
*Professional and confident telephone manner

What's in it for you...

Why Work For Us?

Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

What Flexible and Agile Working Arrangements do we Offer?

The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and agile working options available for employees where operationally possible.

What Roles Do the Councils Offer?

The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. From here you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

What Benefits do our Employees Receive?

View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

What Employer Accreditations do we Hold?

The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.

What Wellbeing Support do our Staff Have Access to?

The Councils want to ensure all our employees have a safe c

  • Customer Service and Admin Assistant

    4 weeks ago

    Norwich, United Kingdom South Norfolk Council Full time

    **Other Information**:12 Month Fixed Term Contract **Do you have as much enthusiasm as our customers?** **Role Snapshot** To be part of the Customer Services and Administration team ensuing strong and customer-focused services, high quality administrative and systems support to our residents whilst working in partnership with our waste contractor Veolia....

  • Customer Service Assistant

    1 week ago

    Norwich, United Kingdom South Norfolk and Broadland District Council Full time

    Do you have as much enthusiasm as our customers? Role Snapshot... Do you enjoy fitness, wellbeing and thrive on being part of busy team working a range of shifts and dealing with the public? Do you want to work with an enthusiastic team delivering excellent customer service in our caf and on reception> What you could be part of... Long Stratton Leisure...

  • Customer Service Assistant

    1 month ago

    Norwich, United Kingdom South Norfolk and Broadland District Council Full time

    Do you have as much enthusiasm as our customers? Role Snapshot... Do you enjoy fitness, wellbeing and thrive on being part of busy team working a range of shifts and dealing with the public? Do you want to work with an enthusiastic team delivering excellent customer service in our caf and on reception> 5 hours per week - Saturdays 10:00am - 3:30pm What...

  • Customer Assistant

    2 days ago

    Norwich, Norfolk, United Kingdom Marks and Spencer Full time

    All the detailsWork Pattern Week 1Monday Wednesday Friday Saturday Week 2Monday Tuesday Thursday Saturday You must be over 18 to apply for this position. This is a 6 week contract from the agreed start date. All interviews must take place face to face in the hiring store. Purpose Key part to play in ensuring customer's don't wait Welcoming every...

  • Customer Services Assistant

    1 month ago

    Norwich, United Kingdom Central England Co-operative Full time

    Location- Norwich - Department- Customer Services Assistant - Advertising Salary- £10.00 per hour - Vacancy Type- Permanent - Hours Per Week- 10 - Company Name- SPROWSTON CHARTWELL ROAD - 100439 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Services Assistant

    4 weeks ago

    Norwich, United Kingdom Central England Co-operative Full time

    Location- Norwich - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 10 - Company Name- MULBARTON STORE - 100642 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and communities...

  • Customer Services Assistant

    4 weeks ago

    Norwich, United Kingdom Central England Co-operative Full time

    Location- Norwich - Department- Customer Services Assistant - Advertising Salary- £10.75 per hour - Vacancy Type- Permanent - Hours Per Week- 14 - Company Name- SPROWSTON CHARTWELL ROAD - 100439 **What will you be doing?**: *** If being part of a passionate and motivated team that strives to deliver excellent service to our customers, members and...

  • Customer Service Assistant

    1 month ago

    Norwich, United Kingdom Zaros Machinery Full time

    **Role**: Remote Customer Service Assistant for an online machinery retailer. **Location**: Norwich, Norfolk. Working remotely from home, but must be able to commute to Norwich. **Job Type**: Full Time, Permanent. **Hours**: 37.5 hours per week. 8.30 to 17.00. Monday to Friday. **Yearly salary**: £20,000 - £25,000. Salary negotiable based on...

  • Communications and Marketing Assistant

    4 weeks ago

    Norwich, United Kingdom Norfolk Community Health and Care NHS Trust Full time

    The Communications and Marketing Assistant supports the work of NCH&C's communications, marketing and staff engagement team ensuring a highly responsive service for staff, stakeholders and the media. In addition to being responsible for admin duties for the team and managing the communications inbox, the role is responsible for compiling staff briefings,...

  • Temporary Customer Service Administrator

    4 weeks ago

    Norwich, United Kingdom First Recruitment Services Limited Full time

    **Position: Temporary Customer Service Administrator**: - **Salary: £11 per hour**: - **Location: Hethel, Norfolk**: - **Hours: Monday - Friday 7.45am - 4.45pM/Friday 8am - 12.30pm** **The role** First Recruitment Services are partnered with a global manufacturing and distribution company, seeking a temporary logistics administrator. **Duties and...

  • Customer Service Assistant

    4 weeks ago

    Norwich, United Kingdom Comton Group Full time

    **Are you looking for a full time position with opportunities to learn new skills and develop a career?** **Do you have good people skills and the ability to speak to people over the phone?** **If so this is a great opportunity for someone to start a career in a role where you will learn key skills that will look great on your CV for future...

  • Customer Service Advisor

    1 month ago

    Norwich, United Kingdom Salesupply UK Ltd Full time

    We’re growing fast and looking for a proactive, customer focussed individuals, who thrives in a fast-paced environment and is keen to develop their skills in a growing customer service team. Good people are key to our business and we also try to give our employees opportunities for progression where and when possible. Key responsibilities: - To be the...

  • Customer Assistant

    4 days ago

    Norwich, United Kingdom M&S Full time

    **All the details** **Work Pattern** **Week 1** Sunday 1030-1630 Tuesday 0800-1300 Thursday 0800-1330 Saturday 0800-1330 **Week 2** Sunday 1030-1630 Wednesday 8-1330 Thursday 1400 -1900 Friday 0800 -1330 - This is a 6 week contract from the agreed start date. - All interviews must take place face to face in the hiring store. **Purpose** - Key part to...

  • Customer Assistant

    4 days ago

    Norwich, United Kingdom M&S Full time

    **All the details** **Work Pattern** **WK1** Monday 1330-1900 Tuesday 1330-1900 Wednesday 1330-1900 Thursday 1330-1900 Saturday 0800-1330 **WK2** Sunday 1030-1630 Monday 1400-1900 Tuesday 1330-1900 Friday 1330-1900 - This is a 6 week contract from the agreed start date. - All interviews must take place face to face in the hiring store. **Purpose** - Key...

  • Customer Service Administrator

    4 weeks ago

    Norwich, United Kingdom Reed Business Support Full time

    Our clients employees are the key to their global success. They are industry leaders and their people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Theirhigh-performance culture is what allows them to drive sustained growth. Stronger together, they promote...

  • Administrative Assistant

    1 month ago

    Norwich, United Kingdom Reed Business Support Full time

    Admin officer - Building Maintenance 37 hours per week Initially for 3 months Based in Norwich We are looking for an admin officer to work closely with our Voids Co-ordinator and Customer Care Manager. You will deliver admin support to the team, mainly focusing on data entry and the production of data reports for the Contract Manager. Excellent attentionto...

  • Customer Services Administrator

    1 week ago

    Norwich, United Kingdom Select Full time

    Are you passionate about providing exceptional customer service? Do you thrive in managing detailed administrative tasks to ensure a seamless customer experience? My client are seeking a proactive Customer Service Administrator to join their dedicated team. This role reports directly to the Customer Service Manager and is instrumental in managing and...

  • Customer Services Administrator

    1 week ago

    Norwich, Norfolk, United Kingdom Select Full time

    Are you passionate about providing exceptional customer service? Do you thrive in managing detailed administrative tasks to ensure a seamless customer experience? My client are seeking a proactive Customer Service Administrator to join their dedicated team. This role reports directly to the Customer Service Manager and is instrumental in managing and...

  • Debt Recovery/administration Assistant

    4 weeks ago

    Norwich, United Kingdom Boing Rapid Secure Ltd Full time

    **Job description** Boing Rapid Secure Ltd manages emergency property repairs throughout the UK. We are seeking a full time assistant to join our accounts and admin team. Main responsibilities include: - Dealing with telephone enquiries - Investigating and resolving customer queries - Recording call out information on a proprietary incident logging...

  • Customer Service Officer

    4 weeks ago

    Norwich, United Kingdom Kier Group Full time

    We're looking for a **Customer Service Officer** to join our Anglian Water team **Location**: Flexible across Norwich, Ipswich or Kings Lynn. Mixture of office & home working and travel to various sites within the region - company car/ cash allowance provided **Contract**: Permanent, full time **What will you be responsible for?** As a Customer Service...