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Insight and Engagement Officer

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Guildford, United Kingdom Luminus Insight CIC Full time

**About us**

Healthwatch Surrey is an independent consumer interest company that gives the people of Surrey a voice to improve, shape and get the best from health and social care services.

**We are committed to being an inclusive and diverse employer which reflects the community we serve.**

**Do you love talking to people? Are you interested in sharing what matters to people about Primary Care? Do you care about improving services for people in Surrey?**

We are looking for someone who can confidently seek out what people are saying about health and care services across Surrey and help us report our insight to make a difference.

As our **Insight & Engagement Officer** you will;
- Design, deliver and report on at least one project per year about Primary Care supported by our Research Manager. This may involve gathering people's views via events and outreach sessions, analysing existing research and insight, designing surveys, and working with voluntary and community groups.
- Work with our team and our volunteers to identify groups and people to talk to.
- Build relationships with stakeholders, communities, and groups across Surrey.
- Listen to people and help them share their stories.
- Produce regular reports and presentations based on what people have shared.
- Plan, organise and conduct engagement events.
- Accurately capture and code experience from the public on our database.
- Analyse feedback and identify themes to share back with NHS and social care partners.
- Track and escalate our concerning cases.
- Lead on our influencing work in one geographic area of Surrey.
- Consider creative ways to influence and improve services based on people’s experiences.

The work will be varied, and you will interact with many different people (please see the Job description for more details).

You will need to be interested in working with the NHS, local people and VCSE colleagues about issues related to Primary Care (ideally with some experience of the sector); excellent at talking to people; caring and curious about their experiences; interested in how insight is captured, stored and analysed; confident to be the face of Healthwatch Surrey in meetings to help amplify people’s voices. We are particularly interested in reaching out to those who are less well-served by services, who may face barriers to accessing services, and who may be at risk of health inequalities.

You will be part of a team who are all passionate about hearing from local people, and that has a real say in developing health and social care services, liaising with senior professionals and clinicians to help deliver change for local people.

You will need to be proactive, responsive, and able to prioritise/manage your own workload.

In return we can offer flexible working, a fun, supportive, well-organised team in a Guildford office location combined with home working. We offer 25 days leave increasing after 3 years of service. We provide ongoing training and development and, most importantly, give you an opportunity to help improve health and social care services for local people.

The role 22.5 hours per week. The role will require you to travel across Surrey to attend engagement events, mainly on weekdays, but sometimes at weekends and in the evening. This often involves transporting promotional and engagement materials. You will need to be able to organise transport to do this.

**How to Apply**:
**Job Type**: Part-time

Pay: From £19,652.00 per year

Expected hours: 22.5 per week

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Paid volunteer time

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Guildford, GU4 7HL

Application deadline: 19/05/2024