Customer Solutions Lead

3 weeks ago


Newcastle upon Tyne, United Kingdom Advisory, Conciliation and Arbitration Service Full time

**Details**:
**Reference number**:

- 325315**Salary**:

- £43,019 - £46,166- National: £43,019 - £46,166 Civil service pay policy applies.- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Senior Executive Officer- Grade 8**Contract type**:

- Permanent**Business area**:

- ACAS - Advice and Business Solutions**Type of role**:

- Customer Insight
- Operational Delivery
- Other**Working pattern**:

- Flexible working, Full-time, Job share, Part-time, Compressed Hours**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

LocationAbout the job

**Job summary**:
Advice and Business Solutions (A&BS) is a dynamic and innovative directorate within Acas. We are committed to delivering high-quality products/services that meet our customer’s needs. As we continue to expand our operations, we are seeking a dynamic, motivated, results-driven Customer Solutions Lead to drive our growth initiatives, with a passion for partnering closely with our valued customers to not only meet but exceed their needs.

You will be part of a national team that keeps the customer at the heart of everything we do, by undertaking root cause analysis, you will identify the challenges faced in the workplace and linking these to our effective suite of free and chargeable service as part of our strategic aim of resolving and preventing potential workplace issues before they arise.

Join us in driving the growth of our valued service Your contributions will play a pivotal role in shaping our future success, and our continuing commitment of building solid and mutually beneficial lasting relationships, with our customers as their key account manager.

**Job description**:
**Workplace Solutions and Business Development**
- Workplace Solutions - accountable for delivering impactful workplace solutions, which may arise following customer referrals, business development activity or collective interventions, including diagnostics and joint problem-solving projects. In addition, the provision of advice relating to the full range of employment relations, good practice and legal compliance issues in accordance with A&BS policy, the agreed business plans and individual targets.
- Business Performance - accountable for contributing positively to the work of the customer delivery team and supporting the Trainers.
- Make a proportionate personal contribution to the income and service delivery targets and standards
- Group Mediation Delivery - responding to referrals from the mediation gatekeeper in Dispute Resolution Directorate for mediation cases involving multiple parties
- Conflict Resolution - accountable for coaching and advising businesses, staff and managers on matters regarding conflict resolution, relationship building, productivity, growth and effective communication
- Business development - responsible for taking opportunities to proactively develop the A&BS business and strategic aims. Increase reach of our services through various delivery mediums including (but not limited to) social media, speaking events, conference planning/delivery, media requests in line with policy.
- In line with policy identification and completion of appropriate proposals / tenders for chargeable work.
- Lead and support wider team with customer account management process/management from initial contact through to business as usual, managing
- SLAs and insuring regular reviews
- Engagement with partners and providers to identify opportunities for joint-working, commissioned work and/or commercial partnerships for mutual gain

**Training**
- Bespoke workplace training - responsible for developing and delivering workplace solutions which meet customer needs
- Complex Training Delivery - accountable for delivery of complex training products in company or as part of an open access programme - digitally and face to face Group Mediation Training - accountable for the delivery of mediation training (CIWM) digitally and face to face, onsite in company premises or offsite as required and maintaining CIWM accreditation tutor requirements
- Support to create and write training content and delivery slide packs within the training product development framework.

**Employment Relations**
- Expert Guidance - to promote and facilitate good employment relations through numerous delivery mediums within workplaces.
- Accountable for working closely with industry & business leaders, trade unions,employee forums, HR and line management providing expert guidance on a variety of employee relations matters
- Third Party Relationships - accountable for consulting with Senior Business
- Managers and employees / Trade Union representatives regarding employee relations issues and initiate action plans to address and resolve issues
- External Employee Relations Support - accountable for operating with discretion and judgement, provide primary support and lead on employee relations and compliance issue


  • Solutions Lead

    4 weeks ago


    Newcastle upon Tyne, United Kingdom asobbi Full time

    Asobbi are delighted to be working with a leading MSP, who are looking for a AWS Solution Lead to join their team.AWS Solution Lead: UK - RemoteLead strategic opportunities within AWS solution pillar, supporting sales from qualification to delivery handover.Act as liaison between sales and technical teams, ensuring effective communication and...

  • Senior planning lead

    2 months ago


    Newcastle upon Tyne, United Kingdom Lead Candidate Full time

    Wherever you operate across the global drug development and manufacturing supply chain, we exist for you. We have walked in your shoes, know the industry and the frustrations never ending talent needs bring to your world. That’s where we help. Specialties Life Sciences, Pharmaceuticals, Biotechnology, Talent acquisition, Skills, Bio Tech Outsourcing,...


  • Newcastle upon Tyne, United Kingdom LNER Full time

    **Why LNER?** We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking for the people who can deliver this, every day. Since we took over on the East Coast mainline, we've been changing the face of rail travel. Our new Azuma train has brought faster journey times,...


  • Newcastle upon Tyne, United Kingdom Christy Media Solutions Full time

    The Role: As a Technical Solutions Engineer, you will play a pivotal role in the team, driving profitable business growth across all the company group. You will collaborate closely with internal sales teams to gather customer requirements, design innovative solutions, and exceed customer expectations. Your expertise in resilient IP-based media networks,...


  • Newcastle upon Tyne, United Kingdom LNER Full time

    **Customer Service Representative - Customer Service Centre Gosforth - **Office Based Role** **We are based a few minutes walk away from the Regent Centre Metro right in the heart of Gosforth.** **Why LNER?** We go beyond. For everyone. Our vision is to be the most loved, progressive and responsible way to travel for generations to come. Now we're looking...


  • Newcastle upon Tyne, United Kingdom Christy Media Solutions Full time

    The Role: As a Technical Solutions Engineer, you will play a pivotal role in the team, driving profitable business growth across all the company group. You will collaborate closely with internal sales teams to gather customer requirements, design innovative solutions, and exceed customer expectations. Your expertise in resilient IP-based media networks,...

  • Customer Insight Lead

    2 months ago


    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    **In this role, you are accountable for**: Specialist skills Understanding the NHSBSAs need for Customer Insight (CI) and how it can be used to make decisions and improve services. Developing Customer Insight solutions which are effective to support the NHSBSAs customer and data centricity ambitions and are strategically aligned with the NHSBSA Strategic...


  • Newcastle upon Tyne, United Kingdom TekStream Solutions Full time

    Our client Our client is a remote-first company with team members across the globe! Offering a SaaS-based Learning Management System powering the world's leading education programs. Our client helps large brands and fast-moving companies increase revenue, improve customer retention, and decrease support costs through external education. The platform...


  • Newcastle upon Tyne, United Kingdom Communications and Solutions Partners Group Full time

    Are you passionate about delivering exceptional service and resolving customer inquiries? Join our team as a Customer Service Representative and play a pivotal role in ensuring our customers' satisfaction. **Responsibilities**: - Interact with customers in person and provide product information - Provide product knowledge and assistance to customers as...


  • Newcastle upon Tyne, United Kingdom Jewson Partnership Solutions Full time

    Do you have previous Warehousing and Customer Service experience? Do you have Counter Balance Forklift experience? Are you based in the **Byker, Newcastle** area? **Jewson Partnership Solutions (JPS) Newcastle,** who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local...

  • Customer Insight Lead

    2 months ago


    Newcastle upon Tyne, United Kingdom NHS Business Services Authority Full time

    We are excited to offer the opportunity to bring on board a Customer Insight Lead within the Customer Insight team working in a hybrid way. The work of Customer Insight Team is varied, as are the audiences we conduct research with. The team supports the organisation and stakeholders by providing readily accessible, accurate and relevant customer insight upon...


  • Newcastle upon Tyne, United Kingdom Alexander Mann Solutions Full time

    We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service partner with Tesco Bank to support contingent recruitment hiring. On behalf of Tesco Bank, AMS are now looking for **Customer Service...


  • Newcastle upon Tyne, United Kingdom BFFG Solutions Full time

    We are seeking a highly motivated, empathetic, and solution-oriented Remote Customer Service Specialist to join our team. This role is perfect for someone who thrives on resolving customer concerns, building strong relationships, and providing exceptional service in a fast-paced and dynamic environment. In this role, you will work closely with various...


  • Newcastle upon Tyne, United Kingdom Alexander Mann Solutions Full time

    We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) service partner with Tesco Bank to support contingent recruitment hiring. On behalf of Tesco Bank, AMS are now looking for **Customer Service...


  • Newcastle Upon Tyne, Tyne & Wear, United Kingdom Jewson Partnership Solutions Full time

    Do you have previous Warehousing and Customer Service experience? Are you based in the Byker, Newcastle area? Jewson Partnership Solutions (JPS), who specialise in providing solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities, is on the hunt for a Customer & Warehouse Assistant who is as...


  • Newcastle upon Tyne, United Kingdom Jewson Partnership Solutions Full time

    **Do you have previous Warehousing and Customer Service experience?** **Do you have Counter Balance Forklift Licence?** Are you based in the **St Lawrence Road, Newcastle **area? Do you have a passion for working with people? Jewson **Partnership Solutions (JPS), **who specialise in providing solutions and building materials for our customers in the...


  • Newcastle upon Tyne, United Kingdom Jewson Partnership Solutions Full time

    **Do you have previous Warehousing and Customer Service experience?** **Do you have Counter Balance Forklift Licence?** Are you based in the **St Lawrence Road, Newcastle **area? Do you have a passion for working with people? Jewson **Partnership Solutions (JPS), **who specialise in providing solutions and building materials for our customers in the...

  • Solution Architect

    4 days ago


    Newcastle Upon Tyne, United Kingdom Sellick Partnership Full time

    **Fully Remote Position** **Permanent Opportunity** **Up to £65,000** **Flexible Working Hours** **Excellent Benefits** Sellick Partnership are delighted to be working again with our long-standing client based in Newcastle upon Tyne and the midlands to recruit for Solution Architects on a permanent basis. This is an exciting opportunity to join the...

  • Solutions Architect

    1 month ago


    Newcastle upon Tyne, United Kingdom DXC Technology Full time

    About DXC TechnologyDXC Technology (DXC: NYSE) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across...

  • Marketing Lead

    5 days ago


    Newcastle upon Tyne, United Kingdom Perfect Image IT Solutions Full time

    **Location**: Based at our Newcastle, Thatcham, or Belfast office; or remotely within the UK. **Salary**:Up to circa £50,000 depending on skills & experience. **Cybit**: Our success is people powered, and we're on a mission to work with the best. Rapid growth, huge opportunities and exciting challenges mean we're looking for brilliant people to join our...