Product Consultant

3 weeks ago

Reigate, United Kingdom Rand Associates Consultancy Services Ltd Full time

**The Company**
Rand Associates provides surveying services, consultancy, and software products to the social housing sector. Our clients include housing associations, local authorities, building contractors and consultants.

**The Role**
We generate implementation, training and consultancy work around our flagship product, the M3NHF Schedule of Rates (SOR) and associated documentation. Rand Associates therefore needs experts to do the following:

- Carry out training and consultancy on the use of the product.
- Assist with the development and interrogation of the product.
- Providing technical and product support to clients and colleagues.
- Provide support to the rest of the business and our M3 colleagues:

- for sales demos
- for second line support
- for product documentation
- for user events

**Training**
- Deliver standard training sessions onsite and online, to a variety of users including managers, operatives and contact centre staff. Standard training sessions include:

- How to use the SOR documentation
- How to utilise the Measurement Preambles effectively
- Understanding what is deemed included in the base rates
- Develop and deliver bespoke training to address specific client needs.
- Create and maintain training materials, including videos.

**Consultancy**
- Analysis of client historic works order data to ascertain correct usage of the SOR.
- Report on and present findings of analysis to client stakeholders.
- Supporting clients in the calculation of adjustments applied to the base rates.
- Advise clients on best practice implementation.
- Prepare and deliver sessions at user events.

**Product Support**
- Handle second-line technical queries, helping clients interpret the SOR documentation.
- Developing new SOR items, including researching materials/technologies and their methods of maintenance.
- Ongoing review of the existing library of SOR items to help maintain the quality and integrity of the product.

This job description only contains the main accountabilities relating to the role and does not describe in detail all the duties required to carry them out.

You will be a key member of the team helping to provide support to the large client base using the M3NHF SOR products. This will involve working closely with key internal and external stakeholders so excellent communication, both written and verbal are essential. As a valuable member of our team, you will be encouraged to bring forward ideas in any area you think could be improved, we are always looking to be the best that we can be, and we rely on everyone in the team to help make this happen.

We believe that a good attitude and approach are just as important as technical ability, so we look for:

- Analytical mindset with attention to detail.
- Continuous learning and improvement.
- A collaborative approach to work.

**Essential Requirements**
- 1-2 years of experience in product training, consultation, or client-facing roles.
- Strong presentation skills, both in small and large group settings.
- Proficient in Excel analysis and data manipulation.

**Desirable Skills**
- Experience in social housing or housing maintenance.
- Experience in using the M3NHF Schedule of Rates in some capacity.
- Quantity or Building Surveying background.

**Salary**: £32,000.00-£40,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Technical Product Specialist

    8 hours ago

    Reigate, United Kingdom WTW Full time

    As a Technical Product Specialist at WTW you will be at the forefront of revolutionizing the commercial insurance landscape. Leveraging your deep expertise in US commercial lines insurance and technical acumen, you will shape innovative solutions for underwriters. Collaborating with global, cross-functional teams, your role involves translating complex...

  • Netsuite ERP Consultant

    4 weeks ago

    Reigate, United Kingdom Burton Recruitment Full time

    My client is a leading technology company, they offer a fun, dynamic, fast-paced working environment, along with a competitive salary and commission package.Due to continued expansion, they are seeking an experienced NetSuite ERP Consultant in Finance.My client also works in other vertical markets such as distribution, manufacturing, professional services as...

  • Technical Product Specialist

    7 days ago

    Reigate, Surrey, United Kingdom WTW Full time

    As a Technical Product Specialist at WTW you will be at the forefront of revolutionizing the commercial insurance landscape. Leveraging your deep expertise in US commercial lines insurance and technical acumen, you will shape innovative solutions for underwriters. Collaborating with global, cross-functional teams, your role involves translating complex...

  • Technical Product Specialist

    7 days ago

    Reigate, United Kingdom WTW Full time

    As a Technical Product Specialist at WTW you will be at the forefront of revolutionizing the commercial insurance landscape. Leveraging your deep expertise in US commercial lines insurance and technical acumen, you will shape innovative solutions for underwriters. Collaborating with global, cross-functional teams, your role involves translating complex...

  • Technical Product Specialist

    5 days ago

    Reigate, Surrey, United Kingdom Willis Towers Watson Full time

    As a Technical Product Specialist at WTW you will be at the forefront of revolutionizing the commercial insurance landscape. Leveraging your deep expertise in US commercial lines insurance and technical acumen, you will shape innovative solutions for underwriters. Collaborating with global, cross-functional teams, your role involves translating complex...

  • Technical Product Specialist

    5 days ago

    Reigate, Surrey, United Kingdom Willis Towers Watson Full time

    As a Technical Product Specialist at WTW you will be at the forefront of revolutionizing the commercial insurance landscape. Leveraging your deep expertise in US commercial lines insurance and technical acumen, you will shape innovative solutions for underwriters. Collaborating with global, cross-functional teams, your role involves translating complex...

  • Senior UX Designer

    1 month ago

    Reigate, United Kingdom Noir Full time

    Senior UX Designer Exciting Senior UX Designer role at an international software consultancy who have been developing a wide range of products (browser, mobile apps, on-premise toward Cloud/SaaS projects). This is a great time to join in and assist in the product evolutionand innovation for a number of household brands The role of the UX Designer is to...

  • Cyber Security

    4 weeks ago

    Reigate, United Kingdom WTW Full time

    We are looking for a Cyber Security and Privacy Risk Assurer to support the Technology division of the Insurance Consultancy and Technology (ICT) business unit in managing cyber security risk, particularly in its expanding SaaS portfolio. You will support the business by working with software delivery teams and platform teams to identify, quantify and...

  • Lead System Architect

    2 days ago

    Reigate, United Kingdom WTW Full time

    Our industry is currently experiencing unprecedented innovation and a drive towards digitalisation. WTW continuously strives to be at the forefront of this revolution with its Insurance Consulting and Technology (ICT) business. Now is therefore the perfect opportunity to become part of ICT and join a global and growing organisation. We are developing...

  • Preconstruction Manager

    4 weeks ago

    Reigate, United Kingdom Fawkes & Reece South Full time

    About this Role: This is an excellent opportunity for an experienced Preconstruction Manager / Senior Bid Manager to work with the Surrey based regional office of this busy Tier 1 main contractor, taking the lead on a mixture of competitive tenders and framework bids, and thereafter on second stage development in the preconstruction phase. Reporting to the...

  • Preconstruction Manager

    3 weeks ago

    Reigate, United Kingdom Fawkes & Reece South Full time

    About this Role:This is an excellent opportunity for an experienced Preconstruction Manager / Senior Bid Manager to work with the Surrey based regional office of this busy Tier 1 main contractor, taking the lead on a mixture of competitive tenders and framework bids, and thereafter on second stage development in the preconstruction phase.Reporting to the...

  • Security Risk Assessor

    1 month ago

    Reigate, United Kingdom Willis Towers Watson Full time

    Security Risk Assessor - Reigate, GB May 12, 2023 We are looking for a Cyber Risk Assurer to support the Technology division of the Insurance Consultancy and Technology (ICT) business unit in managing cyber security risk, particularly in its expanding SaaS portfolio. You will support the business in completing security questionnaires sent by Clients and...

  • Senior UX Designer

    1 month ago

    Reigate, United Kingdom Willis Towers Watson Full time

    Senior UX Designer - Reigate, GB June 13, 2023 What will you do? As a UX Designer, you will be involved in the design and development of a range of products, as part of the growing UX team. Collaborating closely with Product Managers, SMEs, consultants, Scrum teams and users, you will help design user-centred products consistent with our overall UX...

  • Sre- Observability Specialist

    1 month ago

    Reigate, United Kingdom Willis Towers Watson Full time

    SRE- Observability Specialist - Reigate, GB May 12, 2023 You will be joining Insurance Consulting and Technology (ICT) at an exciting time of transformation as we work on improving the delivery of value for customers and the business. You will be working in the Site Reliability and Response team, whose responsibility is to deliver and manage business...

  • Design Manager

    4 weeks ago

    Reigate, United Kingdom GVR Solutions Ltd Full time

    Design Manager - Surrey A leading Group are currently looking to expand within the Design department and hire a Design Manager. The group itself turnover around £75m across multiple sectors. This particular company within the group cover all Glass Partitions & Glazing. Responsibilities & Duties: * Providing technical review of tender packages,...

  • Cloud Solution Architect

    2 days ago

    Reigate, United Kingdom WTW Full time

    Our industry is currently experiencing unprecedented innovation thanks to advances in big-data analytics, distributed super-computing and real-time cloud services. Willis Towers Watson continuously strives to be at the forefront of this revolution with its Insurance Consulting and Technology (ICT) business. Now is therefore the perfect opportunity to become...

  • Design Manager

    3 weeks ago

    Reigate, United Kingdom GVR Solutions Ltd Full time

    Design Manager - SurreyA leading Group are currently looking to expand within the Design department and hire a Design Manager. The group itself turnover around £75m across multiple sectors. This particular company within the group cover all Glass Partitions & Glazing.Responsibilities & Duties: * Providing technical review of tender packages, highlighting...

  • Project Manager

    1 week ago

    Reigate & Banstead, Surrey, United Kingdom Hunter Mason Consulting Ltd Full time

    Job Title: Project Manager - Construction Consultancy Company Overview: The company is a leading construction consultancy based in London, specializing in comprehensive Quantity Surveying services across Kent, Sussex, and Surrey. With a focus on Cost Management, Employer’s Agent, Contract Administration, Project Co-ordination, Monitoring Surveying, and...

  • Psychology Graduate Teaching Assistant

    2 days ago

    Reigate, United Kingdom Protocol Education Full time

    Psychology Graduate Teaching Assistant/Learning Support Assistant - ReigateAre you a Psychology graduate with an interest in developing your experience in working with students with additional needs? Do you have relevant experience or an interest in working with students with Autism Spectrum Disorder (ASD), Social, Emotional or Mental Health (SEMH) needs or...

  • Lead System Architect

    2 days ago

    Reigate, Surrey, United Kingdom Willis Towers Watson Full time

    Our industry is currently experiencing unprecedented innovation and a drive towards digitalisation. WTW continuously strives to be at the forefront of this revolution with its Insurance Consulting and Technology (ICT) business. Now is therefore the perfect opportunity to become part of ICT and join a global and growing organisation. We are developing...