Technical Product Specialist

3 weeks ago

Reigate Surrey, United Kingdom Willis Towers Watson Full time

As a Technical Product Specialist at WTW you will be at the forefront of revolutionizing the commercial insurance landscape. Leveraging your deep expertise in US commercial lines insurance and technical acumen, you will shape innovative solutions for underwriters. Collaborating with global, cross-functional teams, your role involves translating complex requirements, envisioning creative solutions, and influencing product strategies. Your passion for enhancing user experiences, coupled with your analytical prowess, will drive the development of cutting-edge InsurTech solutions, ensuring our products align seamlessly with the evolving needs of the industry and our clients. Join us in transforming the future of underwriting through your vision and expertise.

The Role:

Domain Expertise: Leverage your in-depth knowledge of commercial insurance and underwriting to proactively identify requirements. As a subject matter expert, you'll play a pivotal role in not just gathering requirements, but envisioning them, drawing from your rich domain knowledge.

Creative Problem-Solving: Bring your creativity to the fore by conceptualizing innovative solutions tailored to underwriters' needs. Actively engage in collaborative brainstorming sessions, contributing imaginative ideas that push the boundaries of conventional underwriting processes.

Client-Centric Solutions: Work closely with clients to understand their pain points and aspirations. Use your expertise to offer solutions that address their challenges, enhancing their efficiency and effectiveness in underwriting tasks.

Collaborative Innovation: Collaborate seamlessly with Product Management, Engineering, Consulting, Sales and UX teams. Your role is not just about gathering requirements; it's about co-creating solutions with diverse teams, ensuring our products align with market demands and user expectations.Through these partnerships you will create personas, user journeys, wireframes, and understand flows and use cases. Delivering a product that is intuitive and user-friendly.

Market Understanding: Work closely with the Product Management team to deeply understand the market, competitors, end-users, and business workflows. Use this knowledge to influence the product vision and feature-level roadmap. Act as a bridge between market realities and product development, delivering on the strategy and vision while actively shaping it based on your insights.

Thought Leadership: Attend industry events and conferences, sharing your expertise and representing WTW as a thought leader in the commercial insurance space. Contribute to panel discussions, presentations, and whitepapers, showcasing your deep understanding of industry nuances.

Product Testing: Use the product from an underwriter's perspective to test new functionality, ensuring it aligns with the underwriters' needs and enhances usability.

Product Demos: Develop compelling product demos that resonate with underwriters. Use your insights to create demonstrations that not only showcase product features but also highlight the practical applications and benefits for underwriting professionals.

The Responsibilities:

Industry Expertise : Proven experience working in a commercial lines insurance environment is essential. You should have an in-depth understanding of the role of underwriters and their day-to-day activities, enabling you to empathize with their needs and challenges.

Analytical Proficiency : You should have a track record of working on complex systems, performing thorough analysis, understanding the importance of user journeys and requirements from the customer’s perspective. Your ability to dissect intricate processes is vital in this role.

Communication Skills: Exceptional written and verbal communication skills are a must. You should be able to articulate complex ideas clearly and concisely, facilitating effective communication with internal teams, clients, and stakeholders.

Attention to Detail: A high level of attention to detail and a commitment to maintaining high-quality standards are essential. While being meticulous, you should also demonstrate pragmatism and the ability to deliver results at a swift pace.

Team Collaboration: Comfortable working in a team environment, you should be adept at providing and receiving constructive criticism. Your ability to collaborate seamlessly with diverse teams is key to our collaborative culture.

Analytical Prowess: Possess sharp analytical and problem-solving skills. Your ability to analyze situations critically and propose effective solutions is crucial in addressing complex challenges.

Creative Vision: You should be a creative thinker with a forward-looking vision. Your ability to envision innovative solutions and think outside the box is instrumental in shaping the future of underwriting in commercial insurance.

Desirable Skills:

While not mandatory, the following skills and experiences are desirable:

Wireframing Expertise: Hands-on experience with the production of wireframes, for instance, using tools like Balsamiq, is advantageous. Proficiency in visualizing user interfaces and experiences is beneficial.

Software Development Background: Prior experience in software development is an asset. Although not mandatory, a background in software development provides valuable insights into the technical aspects of product innovation.


Educational Qualifications: A degree in Computer Science, Engineering, Mathematics, or a relevant discipline is preferred. Your educational background demonstrates your foundational knowledge and expertise in technical and analytical fields.

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

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