1st / 2nd Line IT Support Technician
7 days ago
**1st / 2nd Line IT Support Technician - Birchwood - MSP**
A 1st/2nd Line IT Support Technician with Office 365, Active Directory, strong networking knowledge and ideally previous MSP experience is required by a leading Managed Service Provider based in Birchwood.
If you are looking to join a fast-growing and dynamic technology company that will kick your IT career in the right direction, keep on reading
The clients' unique selling point is that they offer great prospects to progress into project delivery and to get involved in pre-sales, as well as gaining experience on a number of rollouts and migrations for their growing SME client base.
**You will be working with the likes of**:
- Windows 10/8/7
- Windows Server 2019/2016
- Office 365 / Exchange Server
- Group Policy
- Networking knowledge - DNS/DHCP, VLANs, VPNs, routers and firewalls
- Remote Desktop Services
- Backup / Disaster Recovery Software
- MS Azure
The roles and responsibilities include providing 1st & 2nd Line remote support and on-site support to clients. A full UK Drivers licence for this position essential for this role.
**Roles and responsibilities include**:
- Identifying and resolve technical issues as appropriate
- Answering support desk calls/tickets and respond to client queries as necessary
- Dealing with customers with polite and clear communication skills
- Assigning tickets to helpdesk team that require more senior input
- Working under pressure with a methodological approach and clear communication
- A flexible approach to work with good time management
**With this position, you will achieve**:
- Starting salary up to £24,000 dependent upon experience
- 22 days annual leave + Bank Holidays
- Access to company vehicle
- Contributory pension scheme
- Plus much more
Key words: MSP, IT Support, Help desk, helpdesk, service desk, Server, windows, Microsoft, Active Directory, Cloud computing, Office 365, Networking, Telecomms, Warrington, Cheshire, Birchwood, North West, Lancashire
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