Infrastructure Support Engineer

1 week ago


Birchwood, United Kingdom SKILLFRAME Full time

Our client is a successful technology business, operating within markets at the forefront of transformational change. They embody a culture of innovation, both in what they do and how they do it. They are well established and succeed within their marketsat a truly global level, and they believe their people are critical to this success. They value experience and expertise as well as the elasticity, conviction and creativity that enables new concepts and ideas to thrive, become collectively real and drivethem ever-forward. Their growth provides a great opportunity to develop your career and diversify roles to suit your strengths, interests and ambitions.

**Responsibilities**:

- Provide incident and problem management support to resolve customer support tickets within agreed SLAs
- Develop trusted relationships with clients and stakeholders and demonstrates integrity in all circumstances
- Develop a complete understanding of the company's wide range of product offerings, including associated
- Identify and act on improvements required in processes and documentation
- Stock management and reimaging of devices as needed for the wider business
- Provide On-site (Head office) support of general IT Issues
- Work closely with various connected teams including Dev, Consultancy, Sales and Back Office
- Proactive monitoring of critical systems, ensuring all alerts are investigated and management of monitoring
systems to ensure any changes and additional services are effectively monitored
**Essential**
- Minimum 5 years’ experience in a Technical Support role.
- Exceptional communication skills, written & oral.
- Excellent prioritisation skills
- Servers, Active Directory and Infrastructure
- Windows Server 2012 and upwards
- Microsoft SQL administration and troubleshooting
- SCCM
- Microsoft Active Directory management including Group Policy
- AzureAD and M365 awareness
- Virtualisation technologies (VMware, HyperV etc)
- Networking devices and knowledge
- Knowledge of Firewalls, switches and routers
- Understanding of LAN, WLAN, WAN
- VLAN’s, Subnets, DMZ and routing
- Mobile hardware and management
- Hardware - Apple, Android
- Management - Intune, Jamf
- Desktop devices management
- Windows Desktop OS Support (10/11)
- Apple iOS and macOS Support
- Standard build image creation & deployment
- Laptop/Desktop hardware & Software support
- Windows Defender and Defender365
- M365 Apps (SharePoint, Teams, Office etc)
- The ability to work to deadlines with a high level of attention to detail.
- Self-motivated and passionate in overcoming obstacles to drive resolution.
- A strong customer centric approach
- Proven experience in building strong and professional relationships with key client’s staff, partners and
- internal colleagues

We are looking for the very best Infrastructure Engineers



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