Air Operations Administrator

2 months ago

Hounslow, United Kingdom Ceva Logistics Full time

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. We are supply chain experts. We live and breathe logistics every day. Above all, we believe that this is a people business. That’s why we are building a global culture of teamwork and respect. We encourage initiative, and we engage and empower our diverse workforce to grow their careers within CEVA.

CEVA Logistics offers a broad range of end-to-end, customized solutions in both Contract Logistics and Freight Management thanks to our approximately 98,000 employees at more than 1,000 facilities in 160 countries worldwide. With the recent acquisition of the former Ingram Micro Commerce & Lifecycle Services business, we are building one of the world’s leading end-to-end eCommerce service offerings through the dedication and passion of our people—the heartbeat of our organization. As we continue growing at a fast pace, will you “Dare to Grow” with us? IND2

YOUR ROLE

Our Air Operating Centre based in Hounslow, London Heathrow, have an exciting opportunity for a highly focused and customer centric Air Operations Administrator to effectively execute the export of shipments to our customer contracts.

WHAT ARE YOU GOING TO DO?

Reporting into Operations Supervisor you will work closely with a team of experienced logistic professionals, across all departments, to proactively meet and exceed customer expectations concerning the shipment of goods. You will act as the first point of contact for any escalated queries providing support on operational processes, queries, customer requests and complaints.

You will be tasked with maintaining strong relationships with customers to update them with any delays in their shipment, whilst liaising with airline offices, both local and overseas, to ensure these delays are dealt with in a timely manner. You will ensure files are invoiced accurately in a timely manner in line with customer and company requirements. You will identify and resolve issues efficiently and report them in a timely manner to your supervisor or manager

The shift pattern for that role is 4 on 4 off.

WHAT ARE WE LOOKING FOR?

To be considered for this role, you will need demonstrable experience working within an Air Export Operation with a key understanding of industry terminology and documentation.

You will need to be able to communicate effectively and be comfortable delivering information relating to shipment delays, issues or payments. It is also essential that you have a strong level of comprehension regarding Microsoft Office.

You’ll need to be highly organised and able to work in a fast-paced environment whilst adhering to tight timescales, able to think on your feet and problem solve to provide workable solutions to customers.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

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