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Monday Front Desk Reception/sales

4 months ago

Esher, United Kingdom Royvon Dog Training & Hotels (Esher) Full time

Working within the Reception Team you will be responsible for ensuring the customer experience of Royvon, online, over the phone and at our site in Esher, is of the highest standard. You will be in contact with dogs arriving and departing therefore would need to feel completely at ease around dogs of all breeds, sizes and personalities.

**Our mission**:
To help as many dogs as possible to live a happy, healthy life alongside the people they love the most.

Caring for customers, the business and each other as much as we care about dogs.
- **Respecting Individuals**_

Understanding and adapting to the differences and challenges faced by a variety of customers, colleagues and the dogs we look after.

Communicating clearly and with confidence.
- **Positive Development**_

Helping the business and individuals to develop by giving and receiving constructive feedback.

Working together with your line manager to achieve your own personal potential and career goals.

Carrying out duties with a helpful, reassuring and positive attitude that customers can both see and feel.
- **Do it with Love**_

Bringing genuine care to the role, as part of the team.

Building strong relationships with customers and colleagues to create a positive environment.

**Main Responsibilities:

- **
- Demonstrating and championing our company values, internally and externally, in all interactions..
- Set and maintain the highest possible standard to ensure that all receptionist duties are carried out efficiently and professionally, in a friendly approachable manner suitable to the environment.
- Provide high quality, informative and ethical communication to Royvon’s customers (prospect, current and repeated).
- Effectively manage own performance, whilst supporting and motivating the Reception Team, ensuring all staff have the knowledge and confidence to carry out their duties.
- Provide continuous training across Royvon systems to include knowledge of all Royvon sites through effective training methods and informative documentation.
- Contribute towards the promotion of excellence in communications across the whole of the Royvon Esher team.
- Assist with and minimise potential ‘problems’ that may lead to complaints.
- Ensure that Royvon’s Health and Safety policy and relevant laws are upheld by Royvon Esher team.
- Ensure that Royvon’s quality standards and health and safety standards are maintained to include tidiness, cleanliness, safety and security.
- Liaise with both The Dog CareTeam and the Dog Training Team with a view to enhancing sales processes and providing services that meet the needs of customers.

**Job Type**: Part-time

Pay: £13.50 per hour

Expected hours: 8 per week

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift
- Flexitime

Application question(s):

- Please give an example of how you have demonstrated, or will demonstrate, our value ‘Respecting Individuals’. This might be working with a variety of people or how you use clear communications to help customers.
- Please give an example of how you have demonstrated, or will demonstrate, our value ‘Positive Development’. This may be how you have helped a business to develop in a previous role, your own career goals or the way you carry out your role.
- Please give an example of how you have demonstrated, or will demonstrate, our value ‘Do it with Love’. This could be how you have brought particular care to a role, being part of the team or how you have built strong working relationships.

Work Location: In person

Application deadline: 13/05/2024
Expected start date: 20/05/2024