Operations Coordinator
3 months ago
We are looking to add an enthusiastic team member to our dynamic team who will assist our operations department in dealing with Freight traffic. This is a great opportunity for anyone looking to join a market leading forwarder in the fantastically frantic world of international logistics.
- **Freight Forwarding Operations Assistant**_
- To manage the movement of freight to requested final destination within required timescales and to customers’ specifications.
- To provide effective communication by liaising with suppliers and customers throughout the transport process.
- To provide effective management of the transport process resolving all issues arising.
- To provide consistent and positive customer service experience and develop strong customer relationships.
- Liaise with customers, Banks & Lloyd overseas agents, shipping lines and hauliers to provide a customer centred service.
- Develop strong customer relationships through providing good customer service consistently.
**Skill and Competencies**
- Computer literate (able to confidently use Microsoft Word, Outlook, Excel and to interact with modern computers for day-to-day usage)
- Strong prioritisation skills.
- Excellent phone manner and interpersonal skills.
- Excellent written and verbal communication skills.
- Ability to work on own initiative and as part of a team.
- Ability to work in fast paced environment.
- Strong focus on customer service.
REMOTE WORKING
We offer homeworking/remote working flexibility with a maximum of 2 days working from home, 3 days working in the office. During probation you will be expected to work entirely in the office to be trained effectively. Homeworking can be removed without notice if it is deemed unproductive for an individual. To be eligible for homeworking there will be minimum requirements (for example a secure home wifi network, minimum internet speeds etc)
**BENEFITS**:
- Quarterly Profit Share Scheme (Available after passing probation)
- Medicash (available after passing probation)
*All benefits and perks are non-contractual and may be changed, removed from or added to at any time.
**Job Types**: Full-time, Permanent
**Salary**: £27,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Profit sharing
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (required)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Wilmslow (required)
Work Location: Hybrid remote in Wilmslow
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