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Sales Operations Coordinator
2 months ago
About Citation
Citation is a leading provider of HR and Health and Safety services to SMEs across the UK. With over 20 years of experience, we have established ourselves as a trusted partner for businesses seeking to improve their operational efficiency and compliance.
Our Culture
We pride ourselves on our fun, professional, and supportive work environment. Our team is comprised of like-minded individuals who are passionate about delivering exceptional results and driving business growth.
The Role
We are seeking a Sales Operations Executive to join our Contact Centre Operations team. As a key member of our team, you will be responsible for monitoring and reviewing recorded calls to ensure that appointments meet our business criteria and standards.
Key Responsibilities
- Listen to recorded calls to monitor and review the quality of appointments booked by the Contact Centre
- Share calls for training and collaboration
- Administer inbound lead allocation
- Answer inbound calls
- Manage cancellation of appointments
Requirements
We are looking for a team player with excellent communication skills who can pick things up quickly. You will be comfortable working at speed and able to adapt quickly to our fast-paced environment.
What We Offer
As a member of our team, you will receive a competitive salary, 25 days holiday, healthcare cash plan, and the opportunity to purchase extra leave. We also offer pension contributions and a range of other benefits to support your career development and well-being.
