Customer Service Representative

2 weeks ago

London, United Kingdom MiTrade Services Full time

**Company Overview**:
Mitrade Group Ltd is a global organisation rapidly expanding to meet the demands of our ever-growing clientele base. Our UK office, Mitrade Services, is just starting up, presenting a unique opportunity to be a founding member, and actively working within the core of the business. With this, internal growth is not only welcomed but encouraged, providing our employees with the opportunity to grow, develop and succeed in their role and any future role they might have with Mitrade Services. This position not only has career development opportunities but will also be part of a fun, dynamic team working together to support our clients.

We have offices located within Australia, Singapore, Hong Kong, China, UK and Cyprus.

**Primary Purpose of the Position**:
As a Customer Service Representative for Mitrade, your role is crucial to ensure customer satisfaction by providing bilingual support to our clients. In addition, you are required to ensure all clients’ inquiries and issues are addressed and resolved in a timely manner. Making sure each and every single client is provided with best customer service through all stages of their journey with Mitrade.

The shift pattern for this role is either 10AM-7PM or 11AM-8PM with one hour meal break during each shift however this can change to match the needs of the business.

Furthermore, this role requires employees to provide bilingual support in Portuguese.

**What Would Be Your Responsibilities**:
As a provider of exceptional service, you will be responsible for:

- Consistently taking initiative to resolve client’s queries, with full dedication and determination
- Use your knowledge/experience to not only identify issues or potential problems but also provide an innovative solution tailored to the clients’ needs / business needs in a timely manner
- Skilfully probe for and understand our clients’ needs
- Taking initiative to identify business opportunities and ways to improve client experience, going above and beyond with customer service
- Proactively liaise with various departments to assist in resolving our client’s queries

**Required Skills**:

- Proficient in English and Portuguese.
- Ability to provide professional service over online communication channels
- Excellent communication skills both verbal and written
- Willingness to commit to long-term career growth and professional developments
- Critical thinking and problem-solving skills
- Ability to work under pressure
- Eager to learn about the financial markets, CFD industry, and Mitrade’s trading platform
- Strong sense of integrity
- Open-minded and collaborative

**What You’ll Get in Return**
- Competitive remuneration package.
- Be part of a dynamic and multi-cultural company with the opportunity to grow.
- Onsite training and ongoing continuous professional developments.
- Work-life balance.

Who is Mitrade?
- Mitrade Group Ltd is an innovative Global CFDs trading broker, with the mission to simplify FX and CFD trading, Mitrade provides a self-developed trading platform_ _with a wide range of tradable products, including FX, commodities, indices, and cryptocurrencies to best suit investors’ needs._
- Our core corporate values are collaboration, open-minded, responsibility and excellence._

**Disclaimer**

If you suspect a position is fraudulent, please contact Mitrade Human Resources. If you believe you are the victim of fraud resulting from a job listing, please contact your local authorities.

**Job Types**: Full-time, Permanent

**Benefits**:

- Canteen
- Cycle to work scheme
- Discounted or free food
- Sick pay

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- London: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

  • Customer Service Representative

    1 week ago

    London, United Kingdom UK Civil Service Full time

    Job summaryAbout usMore than half the UK working population rely on The Pensions Regulator (TPR) to regulate their retirement savings. With a career at TPR, you�ll be joining an organisation that will impact on millions of lives for decades to come.�Everyone at TPR plays an important role in helping to keep more than �2trn of savings safe. We�re...

  • Customer Service Representative

    4 days ago

    London, United Kingdom Claibon Full time

    Courteous and professional Customer Service Representative required at these two prime residential developments in Canary Wharf to act as the main point of contact for all enquiries, visits, handovers and defects management. You will need to deliver an exceptional level of customer care to a portfolio of customers on the development from exchange of...

  • Customer Service Representative

    2 weeks ago

    London, United Kingdom Steppe2 Full time

    **Customer Service Representative** We are currently seeking a dedicated and enthusiastic Customer Service Representative to join our team. As a Customer Service Representative, you will be the primary point of contact for our clients, providing exceptional support and assistance to ensure their satisfaction with our services. You will play a crucial role...

  • Customer Service Representative

    2 weeks ago

    London, United Kingdom CSP Full time

    We are hiring a Customer Service Representative. You will also be asked to process orders, modifications, and make sales. **Responsibilities**: - Maintaining a positive, empathetic and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers - Knowing our products inside and out so...

  • Customer Service Representative

    2 weeks ago

    London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...

  • Customer Service Representative

    2 weeks ago

    London, United Kingdom Global Service Group Full time

    **Kick start your career in logistics!** We’re on a mission to become the **UK’s leading contract logistics business** and **we want you** to come along for the ride! We’ve gone from being a small business to working with some of the **UK’s most respected** **and trusted brands** and our portfolio continues to grow year on year. We know how to...

  • Customer Service Representative

    2 weeks ago

    London, United Kingdom Alonuko Full time

    **Customer Service Representative** **About the role** As a Customer Service Representative, you will be representing Alonuko to potential and current clients. You will be hosting bridal consultations, fittings and you will be our clients main point of contact throughout their experience. We pride ourselves on providing luxurious quality products and our...

  • Customer Service Representative

    5 days ago

    London, United Kingdom Alonuko Full time

    **Customer Service Representative** **About the role** As a Customer Service Representative, you will be representing Alonuko to potential and current clients. You will be hosting bridal consultations, fittings and you will be our clients main point of contact throughout their experience. We pride ourselves on providing luxurious quality products and our...

  • Customer Service Representative

    4 days ago

    London, United Kingdom Global Wave Innovations Full time

    We are currently seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients. **Responsibilities**: - Provide accurate and timely information to customers regarding products, services, and order status - Collaborate with...

  • Customer Service Representative

    2 weeks ago

    London, United Kingdom The Connected Consulting Group Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries. **Duties**: - Answer incoming customer calls and respond to customer inquiries...

  • Customer Service Representative

    5 days ago

    London, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Duties**: - Answer incoming calls and respond to customer inquiries in a professional and...

  • Customer Service Representative

    2 weeks ago

    London, United Kingdom Bloom Sales Partners Full time

    We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...

  • Customer Service Representative

    4 days ago

    London, United Kingdom Relay Group Ltd Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Responsibilities**: - Answer incoming customer inquiries in a professional and timely manner -...

  • Customer Service Representative

    2 weeks ago

    London, United Kingdom Communications and Solutions Partners Group Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Duties**: - Answer incoming customer inquiries in person - Provide accurate information about...

  • Customer Service Representative

    7 days ago

    London, United Kingdom Relay Group Ltd Full time

    **Customer Service Representative** As a Customer Service Representative, you will be the first point of contact for our customers. Your role is crucial in ensuring their satisfaction and building strong relationships with them. **Duties**: - Assist customers with inquiries, complaints, and product information - Handle and resolve customer issues in a...

  • Customer Service Representative

    4 days ago

    London, United Kingdom Global 1st Line Group Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues in a timely manner. **Duties**: - Provide accurate information about...

  • Customer Service Representative

    1 day ago

    London, United Kingdom Global 1st Line Group Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. **Responsibilities**: - Handle incoming customer inquiries in person - Provide accurate and...

  • Customer Service Representative

    6 days ago

    London, United Kingdom Switch Advisor Consultancy Full time

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues. **Duties**: - Engage with customers in various face to face channels -...

  • Customer Service Representative

    1 week ago

    London, United Kingdom Avanti Energy Full time

    Role: Customer Service Representative **Salary**: £21,000- £24,000 depending on experience Location: Canary Wharf Hours: Fulltime: Monday - Thursday 9am - 7am, Friday 9am - 5pm Brief description An exciting opportunity has arisen for a customer service representative to join our ever-growing Team. The position of customer service representative...

  • Customer Service Representative

    3 days ago

    London, United Kingdom Relay Group Ltd Full time

    We are seeking a dedicated and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving any inquiries or issues they may have. **Responsibilities**: - Provide accurate information about products and services - Assist...