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Priority Services Advisor

4 months ago

Perthshire, United Kingdom SSE Full time

**About the Role**

**Base Location**:Perth

**Salary**: £25,703 - £29,879 + a range of other benefits to support your family, finances and wellbeing.

**Working Pattern**: Permanent | Full Time | Flexible First options available

The key responsibilities as a Priority Services Advisor are:

- Produce a high quality of work, paying close attention to detail, and intensely listen for customer vulnerability to ensure we comply with the industry regulations placed on us.
- Speaking directly with our vulnerable customers, listening to their concerns, then making every effort to look after those who need extra assistance. An ability to work under pressure is essential.
- Register new priority customers on our database and keep our database up to date.
- Be proficient in data input and managing spreadsheets and SharePoint.

**What do I need?**

To be considered for this role, we would love you to have:

- Previous experience in a customer focused role, preferably with experience working with vulnerable customers in a fast-paced or contact centre environment.
- You must be an excellent communicator and you should possess a professional telephone manner along with exceptional customer service skills as you will be an ambassador of SSEN and its values.
- Organised, have experience in handling detailed and sensitive data with accuracy and attention to detail.
- Experience in handling sensitive, emotional, or difficult contacts.

**About our Business**

SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.

**What's in it for you?**

We offer an excellent package with 34 days annual leave entitlement. Enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

**What happens now?**

Before commencing your role with SSE, you'll need to complete our pre-employment screening process. This will consist of a criminality and credit check.

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