Retail Customer Service Advisor

6 months ago


Perthshire, United Kingdom The House of Bruar Full time

The House of Bruar is an award-winning luxury retailer in Scotland, renowned for offering its customers a quintessential Scottish experience. We pride ourselves on providing a diverse range of high-quality products, from traditional Scottish clothing and homewares to local delicacies and fine foods.

This role is full-time, permanent and based on site at the House of Bruar (we currently do not offer any hybrid working options). Whilst the role is within office hours, a flexible approach to a working day may be required due to the needs of the business.

Role and Responsibilities:
Shop Postage
- Typing letters to customers to enclose with purchased items.
- Producing Royal Mail/Parcel Force labels addressed to customers.
- Ensuring that all relevant paperwork is enclosed with the items to allow the Warehouse to package to the customer.

Customer Returns
- Logging all returns onto the Customer Service spreadsheet.
- Contacting customers to obtain credit card details for returns.
- Passing the items and all relevant details to the shop floor to allow for refunds and/or exchanges to be carried out quickly and efficiently.

Telephone
- Answering the telephone as per the Telephone Training policy for both internal and external calls.
- Attention to detail, ensuring that all appropriate information is captured.
- Clear communication between the Shop Floor, Mail Order Department and the Warehouse.

Computer Skills
- Working knowledge of Word and Excel.
- Ability to check product and supplier codes, stock levels and adjust stocking levels in Elucid, our in-house stock management system.

General Duties
- To provide Retail departments with shop floor cover and covering our Faulty department when necessary.
- To consistently provide the highest level of service to our colleagues and external contacts including visitors, suppliers and customers.
- To adhere at all times to all company and statutory rules, regulations and policies.
- To have a good knowledge of all Bruar facilities and to be able to answer customer queries in a quick and helpful manner.
- To work in a quick, accurate and diligent manner at all times ensuring the company’s stock and property is protected.
- To be security conscious in regard to company and customer property
- To act on the responsibilities detailed in the Health & Safety at Work Act 1974.
- To demonstrate a working knowledge of fire prevention and to follow the site fire evacuation plans on hearing the alarm.

Person Specification
- Polite, friendly and approachable manner.
- Organised and methodical worker.
- Ability to remain calm and cope well with a disgruntled customer.
- Can work on own initiative and as part of a larger team.

Rewards:

- Competitive salary.
- 28 days annual leave (increases with service).
- Career progression and learning and development opportunities.

**COME AND DO GREAT THINGS WITH US


  • Retail Advisor

    1 month ago


    Dunkeld, Perthshire, PH8, Dunkeld, United Kingdom EE Retail Full time

    Working Hours: 20 Hours Per weekLocation: PerthSalary: £12.34 p/h plus 20% on target commission Everyone’s welcome at an EE store. This is somewhere you can bring yourself to work because the things that make you different, are the things that help you to make better connections with our customers and help them find the right products and services. If...


  • Perth, Perthshire, United Kingdom Arnold Clark. Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience in our Perth BYD/Smart branch and help customers get excited about our products.Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can claim...


  • Perth, Perthshire, United Kingdom Arnold Clark. Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience in our Perth BYD/Smart branch and help customers get excited about our products. Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can claim...


  • Perth, Perthshire, United Kingdom Arnold Clark. Full time

    We're currently looking for Customer Service Executives to create an outstanding customer experience in our Perth Used Car branch and help customers get excited about our products. Why choose us? 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth - all employees have access to a GP 24/7 and can claim...


  • Perthshire, United Kingdom Carrs Billington Agriculture Ltd Full time

    An exciting opportunity has arisen in Perthshire to join our Retail Sales Department. Providing product knowledge and exceptional customer service with a focus on acquiring new customers and maintaining existing relationships to maximise sales. **ABOUT US** Every day we provide rural and agricultural communities with the support they need to succeed....

  • Kitchen Assistant

    4 months ago


    Perth, Perthshire, Perthshire, UK, United Kingdom Dobbies Garden Centre Full time

    Our Kitchen Assistants play an essential role in delivering exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene and maintaining high operational standards. Responsibilities Preparing and presenting food in line with menu specification Working proactively and supporting general kitchen duties Working...

  • HR Assistant

    5 months ago


    Perthshire, United Kingdom The House of Bruar Full time

    The House of Bruar is an award-winning luxury retailer in Scotland, renowned for offering its customers a quintessential Scottish experience. We pride ourselves on providing a diverse range of high-quality products, from traditional Scottish clothing and homeware to local delicacies and fine foods. We are currently looking to recruit a Human Resources...


  • Perthshire, United Kingdom BNP Paribas Full time

    STRUTT & PARKER - RURAL BUILDING ASSISTANT, PERTH/INVERNESS (JOB NUMBER: SP1267) **Role overview** The Rural team undertakes a wide range of estate, farm and property management and provides professional advice to private, commercial and institutional clients, working closely with colleagues in our estate agency, forestry, farming and commercial teams...


  • Perthshire, United Kingdom Lorien Full time

    Job Description Looking for a CCAAS Developer (contract role) who is responsible for channel automation solutions such as Conversational Agents, using the most up to date LLM models, use of OpenAI, Azure ML and other automation tools. Location - England/Scotland Duration - ending March 2025 Contract - Inside IR35 MAIN PURPOSE OF ROLE The primary...


  • Perth, Perthshire, United Kingdom Virtual Hub Full time

    We have an amazing opportunity for you to work with a four times accredited Top Employer who played a critical role in keeping people moving during the pandemic, with services helping get key workers and others to where they needed to be.This fantastic organisation in the rail industry values their people and aims to inspire, attract, and keep the best...


  • Perthshire, United Kingdom Entier Ltd Full time

    Entier Ltd have an opportunity available to join our Wilde Thyme team as a Back of House Assistant/Driver based at the Wilde Thyme premises in Cultybraggan, Crieff. This is a permanent full time position, working 5 days out of 7 which would suit someone who can drive. Free parking is available on site. Wilde Thyme is the events division of Entier,...

  • Hotel Receptionist

    5 months ago


    Perthshire, United Kingdom MGM Muthu Hotels Full time

    **ABOUT US** MGM Muthu Hotel is one of Europe's leading hospitality chains with 50 hotels across Portugal, Spain, France, Cuba, Kenya, England, Scotland and India. The group has tremendous growth year on year and is spreading the presence to various exotic locations. Are you passionate about providing exceptional customer service in the hospitality...

  • Hotel Receptionist

    6 months ago


    Perthshire, United Kingdom Green Hotel Golf and Leisure Resort Full time

    We are currently recruiting for a Receptionist to join our front of house team here at the Green Hotel in Kinross. **Day to Day** Ensuring a seamless customer journey throughout our guests stay, you will be the first person they see when the arrive and the last person they see when they depart. Offering our guests exceptional customer service is a must...

  • Supply Cook

    5 months ago


    Perthshire, United Kingdom Caledonia Housing Association Full time

    **Job Title: Relief / Supply Cook** **Location**: Comrie Perthshire** **Hours: Variable hours to cover holidays/absence** **Salary: £12.27 per hour** **Closing Date**: Wednesday 26th June at 12 noon** **Come and join us!** Caledonia Housing Group - _Housing Association of the Year award and Social Housing Developer of the Year 2021_. Caledonia Housing...


  • Perthshire, United Kingdom MGM Muthu Hotels Full time

    **JOB DESCRIPTION** **ABOUT US** MGM Muthu Hotel is one of Europe's leading hospitality chains with 50 hotels across Portugal, Spain, France, Cuba, Kenya, England, Scotland and India. The group has tremendous growth year on year and is spreading the presence to various exotic locations. Are you passionate about providing exceptional customer service in...

  • Facilities Operative

    6 months ago


    Perthshire, United Kingdom PGL Travel Full time

    Permanent, full-time contract - Earn up to £28,159.95 per annum - Home away from home - An accommodation & meal packages available (optional) at a generous rate with zero charge for bills or utilities. Since 1957, we’ve enriched the lives of millions of young people by delivering inspirational learning through outdoor adventure. Our Facilities team is...

  • Bar and Waiting Staff

    5 months ago


    Perthshire, United Kingdom Hospo Ltd Full time

    Overview: We are seeking a skilled and enthusiastic Server to join our team. As a Server, you will play a vital role in providing exceptional customer service and ensuring an enjoyable dining experience for our guests. If you have a passion for food, hospitality, and creating memorable moments, we would love to hear from you. **Responsibilities**: - Greet...

  • Head of Reception

    5 months ago


    Perthshire, United Kingdom The Kenmore Club, Aberfeldy Full time

    **Responsibilities**: As Head of Reception you will lead a team of receptionists and night auditors who provide a 24 hour Reception service to our Owners, Members and Guests staying at the resort and ensure that the “Stay Vacationed” service culture is followed at all levels. Reporting to the Resort Manager, the main job duties are: - To manage the...

  • Head of Restaurant

    7 months ago


    Perthshire, United Kingdom The House of Bruar Full time

    Do you want a change of scenery? Do you want a better quality of life? Do you want to stop working nights? Set in the Highlands of Scotland half an hour north of Perth, The House of Bruar is renowned as Scotland’s most prestigious country store. The Head of Restaurant is responsible for our seven hundred-cover Restaurant and Fish, Lobster and Chip...

  • Support Worker

    6 months ago


    Perthshire, United Kingdom Capability Scotland Full time

    **It’s no secret that there are endless opportunities for people in working in care - so why choose us?** Capability Scotland offer care, support & education to disabled people across Scotland. Besides the endless job satisfaction you’ll get from helping people with their personal & practical needs, your day will be filled with fun community based...