Customer Service/cancellation Agent

7 months ago


Sunbury, United Kingdom U Drive Cover Ltd Full time

Please note this position is Office based - No Remote working

U Drive Cover Limited are expanding and we are currently looking for a Customer Service/Cancellation Agent to join our team. We have big plans for the future and our employees play a vital part in this - we want to become a leading insurance broker.
- Please see below a brief description of the job:_
- Answer enquiries from customers regarding their insurance policies.
- Ensure all enquiries are explored in accordance with legislation, regulations and customer care standards.
- Complete necessary processes and document these to ensure enquiries for service areas are accurately recorded.
- Responsible for dealing with potential customer complaints and ensuring they are handled appropriately.
- Dealing with Companies with regarding to financial issues and queries
- Use IT systems to record details of actions taken and services provided.
- Experience in a similar role.
- Good verbal and written skills.
- Ability to work in a fast paced environment.
- Must be able to work shifts.

, Weekends and Bank Holidays

Pay: £21,000.00-£22,500.00 per year

**Benefits**:

- Casual dress
- Company pension

Schedule:

- Holidays
- Monday to Friday
- Weekend availability

Work Location: In person



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