Customer Service Executive
6 months ago
We are currently seeking an experienced Customer Service Executive to join a well-established, rapidly growing family-run business based in Buckingham.
**Key Responsibilities**:
- Dealing with any after-sale questions from your dedicated branch.
- Develop relationships with customers so the company becomes the go to supplier for all of their needs. s
- Manage spend of smaller clients
- Deal effectively with incoming enquiries and pass larger enquiries to Business Development Manager for a customer visit.
- Occasionally supporting the external sales team with follow up (could include updating information on the system, sending samples or quotes).
- Dealing with any questions on the online ordering portal.
- Helping with order processing for the other branch when needed.
- Keeping great service levels at all times with all customers.
**Requirements**:
- Proven experience in a Customer Service related role, within a B2B product related environment (PPE, Hygiene consumables, Tools, workwear etc)
- Ability to build strong lasting relationships with key customers
- Ability to work in a fast paced environment
- Ability to work efficiently under pressure
- Team player
- Emotional awareness
- Strong PC Skills, proficient in Microsoft office packages
- Highly effective communication skills at all levels
**Hours**: Monday to Friday 8.00am-4.30pm
**Benefits**:
Salary - up to £29,500 (DOE)
22 days holiday + Statutory
Holiday buy-back scheme (can purchase additional holidays at discounted rate)
Company related bonus
Free lunch
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