Client Support Executive

3 months ago

Buckingham, United Kingdom Pen Test Partners Full time

The role of Client Support is to provide PTPs clients with exceptional customer service and administration support, assisting the allocated Account Manager during both the sales and delivery process whilst identifying (both proactively and reactively) opportunities for additional business and referrals which will be subsequently driven by the Account Manager.

Success is measured on a range of measurables that may include both customer service matrix and other deliverables by way of salary and KPI related bonuses.

This role encompasses both order processing and pre-delivery administration as well as pre-sales support for the allocated Account Manager and can be a gateway to a Trainee Sales position (External Account Executive) or internal Key Account Management role within PTP.

ROLE AND RESPONSIBILITIES:
Reporting to the Client Support Manager whilst working closely with your designated Account Manager you will be responsible for pre and post customer sales support and end-to-end correlation and processing of all required documentation to ensure the successful delivery of each client project. This will encompass areas including:

- Updating our CRM (Sales Force) and other internal business systems
- Collecting accurate scoping information and related documentation
- Assisting with the creation of Sales Proposals/Statement of Works
- Processing orders and liaising with clients to ensure we have all necessary documentation including: New Client Forms, Purchase Orders, Contracts, Authorisation Forms and Project related contact details etc
- Scheduling jobs and liaising with the allocated consultant to ensure effective communication with the client.
- Supporting with ‘post-sales’ deliverables including arranging post-test calls and meetings etc

You will be liaising regularly with members of PTPs sales, scoping, technical delivery, professional services/consultancy, and finance teams as part of this interesting and diverse role.

**Salary**: From £26,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- On-site parking
- Private medical insurance
- Referral programme
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Buckingham: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Buckingham

  • Client Support Executive

    4 months ago

    Buckingham, United Kingdom Pen Test Partners Full time

    The role of Client Support is to give PTP’s clients exceptional service, and provide administrative support to the allocated Account Manager(s) during the sales and delivery process. It also involves identifying (proactively and reactively) opportunities for additional business and referrals to be driven by the Account Manager(s). Success is measured on a...

  • Technical Support Engineer in Equipment Maintenance

    4 weeks ago

    Buckingham, United Kingdom Executive Network Group Full time

    Job Title: Workshop Engineer Location: Not Specified Salary: Competitive Salary Based on Experience, Overtime Opportunities, Pension Plan, Generous Holiday Allowance, Health Insurance, Life Coverage, Comprehensive Manufacturer Training.Job Overview: We are excited to announce a new position for a Workshop Engineer to join a leading firm in the Construction...

  • Service Engineer for Construction Equipment

    4 weeks ago

    Buckingham, United Kingdom Executive Network Group Full time

    Job Title: Workshop Engineer Location: Buckinghamshire Salary: £35,000 - £40,000 (Flexible Subject to Experience), Overtime Available, Company Pension Scheme, 33 Days Holiday Including Bank Holidays, Private Healthcare, Life Assurance, Full Manufacturer Training.Job Overview: We are excited to announce a new opportunity for a Workshop Engineer to join a...

  • Executive Director Management Information Systems

    5 days ago

    Buckingham, United Kingdom FEA Full time

    Executive Director Management Information Systems (MIS) and Digital Transformation Our client is a leading provider of further and higher education, committed to delivering high-quality education and training to students across their region. With a focus on innovation and excellence, they aim to equip their learners with the skills and knowledge needed to...

  • Customer Service Executive

    3 months ago

    Buckingham, United Kingdom Universal Business Team Full time

    We are currently seeking an experienced Customer Service Executive to join a well-established, rapidly growing family-run business based in Buckingham. **Key Responsibilities**: - Dealing with any after-sale questions from your dedicated branch. - Develop relationships with customers so the company becomes the go to supplier for all of their needs. s -...

  • Business Development Executive

    3 months ago

    Buckingham, United Kingdom Quest Hardware Ltd Full time

    **BUSINESS DEVELOPMENT EXECUTIVE: Option available to work from home after period of in-house training (office based in Buckingham). Basic salary starting from £30k plus bonus.** **WHAT WE CAN OFFER YOU**: - Competitive basic salary starting from £30,000 - Company bonus (up to 15% of basic salary) - Individual uncapped bonus (relating to the on boarding...

  • Client Care Advisor

    4 months ago

    Buckingham, United Kingdom Vets for Pets Full time

    **Client Care Advisor** **Buckingham Vets4Pets** If you enjoy providing great service and working in a team, we have just the opportunity for you at our Buckingham Practice. **What your typical day will look like** Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and...

  • Senior Desktop Support

    4 weeks ago

    Buckingham, United Kingdom Network IT Full time

    Desktop Support Analyst Buckingham Permanent Up £35,000   Network IT a looking for a Desktop Support Analyst for one of our clients based in Buckingham. The role is to join a flourishing organisation that are looking to expand their Support team. This role would be great for anyone that has hands on experience on experience of Desktop support and...

  • Senior Desktop Support

    2 days ago

    Buckingham, United Kingdom CV-Library Full time

    Desktop Support Analyst Buckingham Permanent Up £35,000   Network IT a looking for a Desktop Support Analyst for one of our clients based in Buckingham. The role is to join a flourishing organisation that are looking to expand their Support team. This role would be great for anyone that has hands on experience on experience of Desktop support...

  • Senior Desktop Support

    3 weeks ago

    Buckingham, United Kingdom Network IT Full time

    Desktop Support AnalystBuckinghamPermanentUp £35,000 Network IT a looking for a Desktop Support Analyst for one of our clients based in Buckingham. The role is to join a flourishing organisation that are looking to expand their Support team. This role would be great for anyone that has hands on experience on experience of Desktop support and customer...

  • Customer Support Technician

    1 month ago

    Buckingham, United Kingdom Platform Recruitment Full time

    Buckinghamshire – Customer Support Technician – Salary £25-29k – Automotive My client are leaders in the automotive industry. The company are increasingly growing and are looking for a Customer Support Technician. Main Duties: * Resolving customer issues * Answering inquiries * Providing guidance on the company’s products and services ...

  • Customer Support Technician

    2 weeks ago

    Buckingham, United Kingdom Platform Recruitment Full time

    Buckinghamshire – Customer Support Technician – Salary £25-29k – AutomotiveMy client are leaders in the automotive industry. The company are increasingly growing and are looking for a Customer Support Technician.Main Duties: * Resolving customer issues * Answering inquiries * Providing guidance on the company’s products and services * Conduct...

  • Desktop Support Analyst

    7 days ago

    buckingham, United Kingdom Network IT Recruitment Limited Full time

    Desktop Support Analyst Buckingham Permanent Up £35,000 Network IT a looking for a Desktop Support Analyst for one of our clients based in Buckingham. The role is to join a flourishing organisation that are looking to expand their Support team. This role would be great for anyone that has hands on experience on experience of Desktop support and...

  • Desktop Support Analyst

    4 weeks ago

    Buckingham, United Kingdom Network IT Recruitment Limited Full time

    Desktop Support AnalystBuckinghamPermanentUp £35,000 Network IT a looking for a Desktop Support Analyst for one of our clients based in Buckingham. The role is to join a flourishing organisation that are looking to expand their Support team. This role would be great for anyone that has hands on experience on experience of Desktop support and customer...

  • Desktop Support Analyst

    3 weeks ago

    Buckingham, United Kingdom Network IT Recruitment Limited Full time

    Desktop Support AnalystBuckinghamPermanentUp £35,000 Network IT a looking for a Desktop Support Analyst for one of our clients based in Buckingham. The role is to join a flourishing organisation that are looking to expand their Support team. This role would be great for anyone that has hands on experience on experience of Desktop support and customer...

  • Desktop Support Analyst

    3 weeks ago

    Buckingham, United Kingdom Network IT Recruitment Limited Full time

    Desktop Support AnalystBuckinghamPermanentUp £35,000 Network IT a looking for a Desktop Support Analyst for one of our clients based in Buckingham. The role is to join a flourishing organisation that are looking to expand their Support team. This role would be great for anyone that has hands on experience on experience of Desktop support and customer...

  • Desktop Support Analyst

    3 weeks ago

    Buckingham, United Kingdom Network IT Recruitment Limited Full time

    Desktop Support Analyst Buckingham Permanent Up £35,000 Network IT a looking for a Desktop Support Analyst for one of our clients based in Buckingham. The role is to join a flourishing organisation that are looking to expand their Support team. This role would be great for anyone that has hands on experience on experience of Desktop support and...

  • Desktop Support Analyst

    4 weeks ago

    Buckingham, United Kingdom Network IT Recruitment Limited Full time

    Desktop Support AnalystBuckinghamPermanentUp £35,000 Network IT a looking for a Desktop Support Analyst for one of our clients based in Buckingham. The role is to join a flourishing organisation that are looking to expand their Support team. This role would be great for anyone that has hands on experience on experience of Desktop support and customer...

  • Desktop Support Analyst

    6 days ago

    buckingham, United Kingdom Network IT Recruitment Limited Full time

    Job DescriptionDesktop Support AnalystBuckinghamPermanentUp £35,000Network IT a looking for a Desktop Support Analyst for one of our clients based in Buckingham. The role is to join a flourishing organisation that are looking to expand their Support team. This role would be great for anyone that has hands on experience on experience of Desktop support and...

  • Desktop Support Analyst

    3 weeks ago

    Buckingham, United Kingdom Network IT Recruitment Limited Full time

    Desktop Support AnalystDo not wait to apply after reading this description a high application volume is expected for this opportunity.BuckinghamPermanentUp £35,000Network IT a looking for a Desktop Support Analyst for one of our clients based in Buckingham. The role is to join a flourishing organisation that are looking to expand their Support team. This...