Customer Services Assistant
6 months ago
Be able to listen and interpret the needs of the customer and respond accordingly, using own initiative to resolve in most circumstances.
- Opening new accounts and taking payments, whilst providing a safe a secure environment which complies with GDRP legislation.
- Take orders and arrange refunds and exchanges.
- Record keeping and ensuring accounts are kept up to date.
- Recommend our products and alternatives with confidence where applicable.
- Being able to follow up and a strong attention to detail.
- Ability to work with various stakeholders at all levels to support customer relations.
- Comfortable using various computer programs and telephone systems.
- Excellent communication and presentation skills, and a strong understanding of high-level customer service standards and the ØRN brand.
- Confident in dealing with complaints and challenging customers whilst understanding our guarantees and terms of sale.
- Be comfortable being managed via a KPI process.
- Work well in a team.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£26,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- 8 hour shift
Application question(s):
- Are you over 18?
- Do you have the right to work in the UK?
**Experience**:
- customer service: 2 years (required)
Work Location: In person
Reference ID: ØRNCS3
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