Debt Management Officer

3 weeks ago


Stockport, United Kingdom GW FINANCIAL SOLUTIONS Full time

**JOB TITLE**:Personal Finance Manager
- Debt Management Officer

**Wage: Salary £21,000-£22,000 with on target bonus earning potential of £27,000 a year.**

**DEPARTMENT**:Administration Team

**REPORTING TO**:Department Manager

**LOCATION**:Stockport/ Office based role

**PURPOSE OF JOB**
- Managing a portfolio of existing clients
- Completing meaningful Courtesy Calls with your client base
- Completing Annual Reviews with your client base
- Providing regular updates on the clients Debt Management Programme
- Making contact with creditors where required
- Answering inbound calls and client queries.
- Contacting clients in arrears, establishing the circumstances and agreeing a client-focused remedy
- Completing Income & Expenditure assessments where appropriate
- General support for other members of staff,
- Liaising with staff in other departments and with external contacts.
- Logging incoming post.
- Chasing up queries with your clients from the creditors.

**KEY ROLES AND RESPONSIBILITIES**
- Deliver a high standard of customer service to all clients, on all occasions
- You will maintain regular contact with clients ensuring that the solution remains comfortable and appropriate by questioning and referring to previously recorded information and company debt advice guides and decision trees.
- You will manage the day to day running of client accounts, ensuring correspondence is sent to clients and creditors in line with company policy and process
- Where appropriate and capture a comprehensive assessment of each customer’s circumstances, giving the correct advice following company policies and procedures alongside all regulatory requirements.
- Ensure the most appropriate course of action is explained to the customer in a clear manner.
- Working with clients to determine priority payments and action planning where appropriate
- Identifying client’s whom demonstrate or have the potential to be vulnerable, assessing the suitability of advice, additional requirements and gaining consent to record and share gleaned information
- Assist customers in making an informed decision and committing to an appropriate course of action.
- Achieve all key performance indicators and call handling metrics.
- You will complete detailed assessments of clients and household income and expenditure and make recommendations on where clients can increase or decrease items for the benefit of their finances.
- You will signpost or refer clients to the most suitable agencies, where appropriate
- Ensure all notes and comments are recorded accurately on the necessary systems.
- Ensure employees whom will come in to contact with the client have access to all information required
- Meet all Call Quality compliance, technical and best-practice requirements.
- To show a compassionate and empathetic approach
- Have a ‘can do’ attitude to requests clients may make
- Give correct and best advice following processes and procedures along with all regulatory requirements. (FCA, DPA, Money Laundering, Complaints) etc.

**PROSPECTS**

**ADDITIONAL INFORMATION**

The company is small but growing and all employees are expected to work as a team and support one another. You may therefore be asked, from time to time, to undertake other duties by your Department Manager or a Director of the Company that is within your range of skills and abilities.

This job description may be varied in consultation with the post holder to reflect evolving needs of the business.

**PERSON SPECIFICATION**

**KNOWLEDGE, SKILLS, ATTITUDE**

At least 2 years experience in a Customer Service role

At least 2 years experience of working within the Debt Solutions / Advice industry

Intermediate knowledge and understanding of current regulators and their expectations

Foundation user of Microsoft suite including: excel, outlook and word

Excellent telephone and communication skills

Excellent teamwork skills

Ability to build strong working relationships

High degree of accuracy

Demonstrated ability to prioritize issues

Willingness to learn, develop and attend regular industry and role relevant training

**INTELLECTUAL DEMANDS**

Must have minimum ‘O’ level/GCSE Math’s and English

Must be able to learn, utilize and explain technical product information

Ability to identify breaches in regulation and report these to department managers

Ability to identify development areas, respond to feedback and communicate with department managers

Must have keen interest and knowledge in the provision of debt advice

**DISPOSITION /PERSONALITY**

Enthusiastic

Supportive

Team Worker

Reliable

Motivator

Sociable

**TYPE OF PERSON **(Motivational Profile)

Customer
- Focused

Self-motivated

Achievement orientated

Ability to use own initiative

Non-judgmental

Ability to perform effectively when there is pressure peaks

Sets high standards and consistently achieves them

**CIRCUMSTANCES**

Willing and able to work unsocial hours on occasions to complete tasks / pro



  • Stockport, United Kingdom GW FINANCIAL SOLUTIONS Full time

    **JOB TITLE**:Personal Finance Manager - Debt Management Advisor **DEPARTMENT**:Administration Team **REPORTING TO**:Department Manager **LOCATION**:Stockport **SALARY**: £22,000-£23,000/ OTE £30,000 **PURPOSE OF JOB** - Contacting clients in arrears, establishing the circumstances and agreeing a client-focused remedy - Managing a portfolio of new...


  • Stockport, United Kingdom GW FINANCIAL SOLUTIONS Full time

    **JOB TITLE**:Compliance Officer/ Call Monitoring **DEPARTMENT**:Compliance and Development **REPORTING TO**:Department Manager **PURPOSE OF JOB** To assist the Compliance and Monitoring Officer and Department Managers in ensuring compliance, technical and service standards are met by all client facing employees. To assess the quality of telephone...


  • Stockport, United Kingdom GW FINANCIAL SOLUTIONS Full time

    **JOB TITLE**:Compliance Officer/ Call Monitoring **DEPARTMENT**:Compliance and Development **REPORTING TO**:Department Manager **PURPOSE OF JOB** To assist the Compliance and Monitoring Officer and Department Managers in ensuring compliance, technical and service standards are met by all client facing employees. To assess the quality of telephone...


  • Stockport, United Kingdom Thornton Legal Full time

    A well established multi disciplinary Commercial Law firm with offices across the North West are seeking a Dispute Resolution/ Litigation Paralegal to join their Stockport office. **The Role**: You will be undertaking some fee earning work (under supervision) and working with the wider team. Cases include work such as debt recovery, commercial and contract...


  • Stockport, United Kingdom GW FINANCIAL SOLUTIONS Full time

    **Personal Finance Advisor** GW Financial Solutions UK LTD - Stockport **Permanent position - £25,000 starting salary per annum (Based on experience) plus bonuses OTE - £50,000 / £60,000 Office based role** We are a 13-year-old company who have recently been granted full FCA regulation (one of only a handful of companies to achieve this) with over 40...


  • Stockport, United Kingdom GW FINANCIAL SOLUTIONS Full time

    **Personal Finance Advisor** GW Financial Solutions UK LTD - Stockport **Permanent position - £25,000 starting salary per annum (Based on experience) plus bonuses OTE - £50,000 / £60,000 Office based role** We are a 13-year-old company who have recently been granted full FCA regulation (one of only a handful of companies to achieve this) with over 40...


  • Stockport, United Kingdom GW FINANCIAL SOLUTIONS Full time

    **Personal Finance Advisor** GW Financial Solutions UK LTD - Stockport **Permanent position - £25,000 starting salary per annum (Based on experience) plus bonuses OTE - £50,000 / £60,000 Office based role** We are a 13-year-old company who have recently been granted full FCA regulation (one of only a handful of companies to achieve this) with over 40...


  • Stockport, United Kingdom GW FINANCIAL SOLUTIONS Full time

    **Personal Finance Advisor** GW Financial Solutions UK LTD - Stockport **Permanent position - £25,000 starting salary per annum (Based on experience) plus bonuses OTE - £50,000 / £60,000 Office based role** We are a 13-year-old company who have recently been granted full FCA regulation (one of only a handful of companies to achieve this) with over 40...


  • Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    Stockport NHS Foundation Trust is looking to appoint a Apprentice Finance Officer to be a part of its dynamic finance team based at Stepping Hill Hospital. The post is full time at 37.5 hours and will include studying for your AAT qualification This role is part of the well-established Finance & Procurement Department which is accredited at level 3 for...


  • Stockport, United Kingdom GW FINANCIAL SOLUTIONS Full time

    **JOB TITLE**:Personal Finance Manager **Wage: Salary £21,000-£22,000 with on target bonus earning potential of £27,000 a year.** **DEPARTMENT**:Administration Team **REPORTING TO**:Department Manager **LOCATION**:Stockport/ Office based role **PURPOSE OF JOB** - Managing a portfolio of existing clients - Completing meaningful Courtesy Calls with...


  • Stockport, Greater Manchester, United Kingdom OCU Full time

    As the Group Treasury Manager you will be responsible for all the core areas of Treasury policy and cash management. You will be required to provide overall leadership of cash and debt management, including efficient running of the Group's funding requirements, maintaining good relationships with the banks, supporting a strong control environment, and...

  • Clerical Officer

    4 weeks ago


    Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    An exciting opportunity has arisen for the recruitment of a part time Clerical Officer to work with the Stockport Colorectal Nurse Specialist Team. The role involves a wide range of clerical duties. The post holder will be based at Stepping Hill Hospital and will under supervision, be responsible for the preparation of CNS records for the Specialist...


  • Stockport, United Kingdom Platinum Financial Recruitment Full time

    Billing Specialist/ Sales Ledger Clerk Stockport £22,000 - £25,000 Opportunity to manage the entire Sales Ledger and Billing function for an international company whose clients include those listed on the London Stock Exchange! The position has become available due to growth; the company is constantly adding to its portfolio and has seen a significant...

  • Waiting List Officer

    4 weeks ago


    Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    **2 full time posts available** We have an exciting opportunity to join our Elective Booking & Scheduling Team based at Stepping Hill Hospital. As a member of the team, you will assist with managing waiting lists for elective surgery and working in accordance with Government Access targets to ensure patients are treated in line with Trust Access...

  • Waiting List Officer

    4 weeks ago


    Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    We have an exciting opportunity to join our Elective Booking & Scheduling Team based at Stepping Hill Hospital. As a member of the team, you will assist with managing waiting lists for elective surgery and working in accordance with Government Access targets to ensure patients are treated in line with Trust Access policies. This post is varied and includes...


  • Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    Full & part time hours available. Previous applicants need not apply We are currently looking for a Community Clerical Officer to provide high quality reception and admin support to clinical services across the Stockport area We require able multitaskers to join our team and the ideal applicant must be a dynamic individual who can work under pressure, is a...

  • Building Manager

    16 hours ago


    Stockport, United Kingdom MCR Property Group Full time

    Overview We are looking to recruit an ambitious and self-motivated individual in a quasi-role of 'Building Manager & Host at Dale House in Stockport. The successful candidate will have an autonomous role in the management of the building, ensuring the smooth running of the business centre, delivering first class customer service, whilst monitoring &...

  • Clerical Officer

    4 weeks ago


    Stockport, United Kingdom Stockport NHS Foundation Trust Full time

    There are currently x2 positions available to support the service Monday - Friday. Post 1 - 34 hours Post 2 - 22.5 hours The above posts are available in this extremely busy department at Stepping Hill Hospital. The successful applicant will belong to an important integrated Ophthalmology service provided 365 days of the year. This is a clerical officer...


  • Stockport, United Kingdom GW FINANCIAL SOLUTIONS Full time

    **JOB DESCRIPTION** **JOB TITLE**:Customer Service Advisor/ Debt Management **DEPARTMENT**:Admin Team **REPORTING TO**:Department Manager **LOCATION**:Stockport **SALARY**: £22,000-£23,500/ OTE £30,000 **PURPOSE OF JOB** **PURPOSE OF JOB** - Managing a portfolio of new clients - Completing detailed Welcome Calls with new clients - Completing...

  • Senior Accountant

    3 weeks ago


    Stockport, United Kingdom Sewell Wallis Ltd Full time

    We have an exciting opportunity to work for our client a large, private equity backed property business as they look to appoint a Senior Accountant to be responsible for onboarding of all acquisitions into the group. This business has an aggressive acquisitions growth strategy and is looking for an ambitious, technically strong Accountant which is a newly...