Mobile Service Delivery Co-ordinator

2 weeks ago

Crewe, United Kingdom Radius Payment Solutions Full time

Job Advert

**Location**:Crewe, Emperor Way, CW1 6BD

**Working Hours**:Monday-Friday 8:30am - 5:00pm.

**Heard of us?**

We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions. We support our customers with a range of products and services to meet their needs.

Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings. Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future.

We have over 300,000 customers worldwide with over 50 offices across Europe, North America, Asia, Australasia and Africa and over 2,800 staff, primarily in the UK and Ireland.

**Job Purpose...**

The Mobile Service Delivery Team Co-Ordinator will operate within our newly created Mobile Provisioning Team. This role is integral to the delivery of all Mobile Orders within the Radius Connect Group and providing best in class customer implementation process within Mobile Operations.

**Your responsibilities day to day will be**

**Customer**
- Build and sustain a first-class relationship with all customers within the implementation journey of Mobile Orders.
- Manage customer expectations always - quoting realistic timeframes to complete tasks, in line with workload.
- Clear guidance always provided in the form of both written and verbal communication with the customer and key stakeholders.

**Order Processing**
- Processing of all Group Mobile Orders
- New, Resign, Migration & Ports
- Management of CRM (Salesforce) opportunity’s for order requests ensuring guidelines are adhered to in line with company requirements and agreed order journey.
- Working closely with all relevant stakeholders within the order journey, to ensure a smooth transition into In-Life Account Management & Service Teams
- Providing full support to all sales team, to ensure you are the dedicated between POS and Service Delivery
- Ownership and co-ordination of each stage of the process, to ensure a smooth and efficient service delivered.
- Management of all Numbers Ports and success checks, where appropriate.
- Raising stock cases, where applicable within each order.
- Updating of all assets in line with company guidelines and billing requirements.

**KPI**
- Aware of company connection targets and business growth strategy.
- Achieving and exceeding of company set KPI metrics.
- Emphasis on the signed to billed timeframe, via a reduction in the WIP (work in progress) days.

**Products**
- Continuous learning of Company Product portfolio and tariffs.
- Work closely with Network providers to process and trouble shoot where required.

**What do we expect of you?**
- Experience within a customer focused environment.
- Problem solving skills with focus on quality and the onboarding customer service delivery.
- Excellent communication skills, with the ability to communicate proficiently both written and verbal
- Able to adapt and succeed in a fast paced, changing environment.
- The ability to manage time and work comfortably under pressure, to complete required tasks to required deadlines.
- Ability to work effectively as part of a team to meet both client and business needs.
- Advantageous to have experience in the Mobile Phone industry.
- Experience in the use of Microsoft Office
- Teams, Word, Excel etc.
- In addition to the duties and responsibilities listed, the job holder may be required on occasion to perform other duties assigned by the manager/director. This job description is a guide to the duties and responsibilities of the post and is not exhaustive._

**What can you expect of us?**

Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress your career in many directions.

**Still curious?**

Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background.
- We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR._

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.

N.B. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities

  • Mobile Service Delivery Co-ordinator

    4 weeks ago

    Crewe, United Kingdom Radius Payment Solutions Full time

    Job Advert **Location**: Herald Drive, Crewe, CW1 6EG **Job Title**: Mobile Service Delivery Co-ordinator **Work Schedule**: Monday - Friday, 08:30 - 17:00 **Position**: Fixed-Term Contract (12 Months) **Heard of us**?** We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class...

  • Service Co-ordinator

    4 weeks ago

    Crewe, United Kingdom Bennett & Game Recruitment Full time

    **Work Planner / Service Co-Ordinator**required for our client, a leading company in the manufacturing, installations, and maintenance of Pump products across the UK. Our client are looking to find an experience Service Co-Ordinator / Administratorto join their busy Service team, and the role will involve scheduling engineer visits and ensuring that our...

  • Implementation Co-ordinator

    4 weeks ago

    Crewe, United Kingdom Radius Payment Solutions Full time

    **Implementation Co-ordinator - Telematics Customer Service**: **Salary**:£24,000 - £26,000 OTE **Location**:Herald Drive, Crewe, CW1 6EG **Hours**: Monday-Friday 08:30am-17:00pm **Heard of us?** We’re an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility,...

  • Rota Co-ordinator

    4 weeks ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    The Division of Medicine and Emergency Care covers a range of different patient care, including, Emergency Department, Cardiology, Respiratory, Diabetes, Gastroenterology, Rheumatology, Stroke Rehabilitation and Elderly Care. We are looking for an enthusiastic and flexible individual to undertake the role of Rota Co-ordinator. This is a Secondment/Fixed...

  • Supply Chain Co-ordinator

    1 week ago

    Crewe, United Kingdom ALSTOM Full time

    Req ID:409237 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Supply Chain Co-ordinator

    1 week ago

    Crewe, United Kingdom ALSTOM Full time

    Req ID:408562 Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility...

  • Supply Chain Co-Ordinator

    4 weeks ago

    Crewe, United Kingdom Shorterm Group Full time

    Job Title: Supply Chain Co-Ordinator Job Location: Crewe Shifts: Regular days Hourly Rate: £15.60 - £18.20 Paye £20.57 - £24.11 Umbrella Hours Per Week: 37 hours Duration: 12 - 18 Months Start Date: ASAP Company Summary: A global leader in Rolling Stock vehicle manufacturing, service and maintenance. Position Summary: Successful applicants...

  • Supply Chain Co-Ordinator

    4 weeks ago

    Crewe, Cheshire East, United Kingdom Shorterm Group Full time

    Job Title: Supply Chain Co-OrdinatorJob Location: CreweShifts: Regular daysHourly Rate: £ £18.20 Paye£ £24.11 UmbrellaHours Per Week: 37 hoursDuration: MonthsStart Date:ASAPCompany Summary:A global leader in Rolling Stock vehicle manufacturing, service and maintenancePosition Summary:Successful applicants would be responsible for the continuation and...

  • Supply Chain Co-ordinator

    1 month ago

    Crewe, United Kingdom Shorterm Group Full time

    Supply Chain Co-ordinator for immediate requirement based in Crewe - £neg - 3month initial contract Job description You will be responsible for the continuation of supply chain strategy and relationship with nominated suppliers, placing and expediting purchase orders and MRP generated schedules. Monitoring supplier performance and ensuring periodic...

  • Clinic Co-ordinator

    4 weeks ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    The post holder will provide a comprehensive, quality, confidential administration service to the Divisions and their team in support of the Service Manager. A key requirement of the post is to proactively manage clinic bookings and appointments, including making recommendations and implementing any authorised changes to clinic templates to ensure best use...

  • Discharge Co-ordinator- Surgery Division

    1 week ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    The post holder will work as an autonomous practitioner on a busy 39 bedded Orthopaedic Trauma Ward. The prime responsibility will be to coordinate the discharge process for complex Orthopaedic patients. These patients can have complex care needs that subsequently need skilled planning to facilitate a safe discharge. Our discharges should ensure patients are...

  • Bookings Coordinator

    1 month ago

    Crewe, United Kingdom Spider Full time

    **Bookings Co-ordinator** - Do you have excellent customer service and organisational skills with a focus on quality? Do you have experience of CRM systems? If so, Spider is advertising on behalf of an ambitious, forward-thinking global business who build transformative solutions for their customers to deliver best-in-class sustainable mobility,...

  • Amd Clinic Co-ordinator

    1 month ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    The Ophthalmology team have an exciting opportunity for an AMD ( Age Related Macular Degeneration) Clinic coordinator/Secretary. This position is an integral part of the ophthalmology team and the care it provides to our patients. Due to the condition of these patients, you will be responsible in ensuring all patients are seen within their dedicated...

  • Supply Chain Co-Ordinator

    3 weeks ago

    Crewe, Cheshire, United Kingdom Energy Jobline CVL Full time

    Job Title: Supply Chain Co-Ordinator Job Location: Crewe Shifts: Regular days Hourly Rate: £15.60 - £18.20 Paye £20.57 - £24.11 Umbrella Hours Per Week: 37 hours Duration: 12 - 18 Months Start Date: ASAP Company Summary: A global leader in Rolling Stock vehicle manufacturing, service and maintenance. Position Summary: Successful applicants would be...

  • Supply Chain Co-Ordinator

    4 weeks ago

    Crewe, United Kingdom Shorterm Group Full time

    Job Title: Supply Chain Co-OrdinatorJob Location: CreweShifts: Regular daysHourly Rate: £15.60 - £18.20 Paye£20.57 - £24.11 UmbrellaHours Per Week: 37 hoursDuration: 12 - 18 MonthsStart Date: ASAPCompany Summary:A global leader in Rolling Stock vehicle manufacturing, service and maintenance.Position Summary: Successful applicants would be responsible for...

  • Mobile Vehicle Technician

    5 hours ago

    Crewe, United Kingdom RAC Motoring Services Full time

    About The RoleFor a complete understanding of this opportunity, and what will be required to be a successful applicant, read on. Mobile Vehicle Technician (Known internally as Service, Maintenance and Repair Technician) At RAC, we appreciate the dedication of our colleagues who go the extra mile for our customers. In return, we offer a competitive base...

  • Operational Service Assistant

    4 weeks ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    The post holder will provide comprehensive, quality, confidential administrative support to the Care Community Team employed by the Trust. The Operational Service Assistant will be expected to organise their own workload and co-ordinate their activities in conjunction with, and supervised by the Care Community Co-ordinator, to ensure that an efficient...

  • Project & Supply Chain Coordinator (Fmcg)

    1 month ago

    Crewe, United Kingdom Russell Taylor Full time

    We currently have the exciting opportunity for a supply chain coordinator within the pharmaceutical manufacturing industry to join our brilliant clients team based in Crewe. The role will see you working closely with vendors and suppliers, monitoring closely the efficiency and deliverance of materials for production, ensuring that product availability is...

  • 412-corp-70122

    1 week ago

    Crewe, United Kingdom Mid Cheshire Hospitals NHS Foundation Trust Full time

    We are looking for a committed, enthusiastic and Clinical Skills Tutor to join the Medical Education Team. The post-holder will play an integral part of delivering high-quality teaching across a number of Medical Education Programmes. The post-holder has lead responsibility for the co-ordination and delivery of clinical skills based training programmes,...

  • Domestic Abuse Safety Officer

    4 weeks ago

    Crewe, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 324336**Salary**: - £23,637 - £29,046- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Full-time**Number of jobs available**: - 1Contents Location About...