Bookings Coordinator

**Bookings Co-ordinator** - Do you have excellent customer service and organisational skills with a focus on quality? Do you have experience of CRM systems? If so, Spider is advertising on behalf of an ambitious, forward-thinking global business who build transformative solutions for their customers to deliver best-in-class sustainable mobility, connectivity, and technology solutions. They support customers with a range of products and services to meet their needs.

This company are on a journey of growth and therefore they are recruiting for a **Bookings Co-ordinator** to join their team.

The **Bookings Co-ordinator** role is important to the business. You will be responsible for building and sustaining a first-class relationship with all customers whilst arranging the engineer visits for the telematics order requests as well as managing customer expectations, quoting realistic timeframes to complete tasks, in line with workload.

**Your responsibilities as Bookings Co-ordinator includes**:

- Management of CRM (V-Tiger) to schedule telematics order requests, ensuring guidelines are adhered to in line with company requirements and agreed customer contractual SLA’s.
- Working closely with all relevant stakeholders both internally and externally, to ensure engineer visits are completed successfully.
- Ownership and co-ordination of each stage of the process, to ensure a smooth and efficient service delivered.
- Raising stock requests, where applicable within each order.
- Updating of all assets in line with company guidelines and billing requirements.

As the** Bookings Co-ordinator**, you will ideally have experience within a customer focused environment. You will have problem solving skills with focus on quality and the onboarding customer service delivery as well as excellent communication skills, with the ability to communicate proficiently both written and verbal. You will be able to adapt and succeed in a fast paced, changing environment and manage time and work comfortably under pressure, to complete required tasks to required deadlines. Its important that you have the ability to work effectively as part of a team to meet both client and business needs as well as being competent using Microsoft Office
- Teams, Word, Excel etc.

**What can you expect of them?**
- A friendly culture that mirrors our proposition to our customers.
- A fast-growing organisation that defines itself as being agile and innovative.
- A drive for continuous improvement, which you will be empowered to get behind from day one.
- A commitment to building a working environment that values inclusivity, innovation, agility, and drive.
- A friendly and approachable senior management team.
- Clear progression routes within the business.

Hours of work for the **Bookings Co-ordinator** position are Monday to Friday between 8:30am-5pm. On offer is a competitive salary of £23,850 per annum plus bonus potential. Other great company benefits include newly refurbished office with onsite gym, break out rooms and canteen, excellent training and coaching, friendly & supportive team working environment that encourages opportunities for self-development, fantastic opportunities for ongoing development and progression, annual salary review, 24 days holiday plus bank holidays (increasing with each year of services to a maximum of 25) company sick pay, life assurance, pension and much more

If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
- Additional keywords: bookings, jobs, orders, customer service, customer, operations, technical, sales, administration, onboarding_