People Administrator

5 months ago

Cheltenham, United Kingdom Superdry Full time

The Role
This role is integral to the success of our People department, working within our People Operations team. Working with a variety of systems, you will get involved in all things administration for our people, across numerous countries, making sure the Payroll teams have the information they need to pay our people accurately and on time. You’ll understand the impact and importance of ensuring we think of our internal customers first and hold the correct data for our people at all times. Being the first line response to queries from our people, you will have the knowledge and enthusiasm to deal with anything that comes in, in a timely way. You’ll be part of a busy, supportive team that works hard but has fun along the way, with lots of opportunity to develop your potential.

We’re happy to talk flexible working and consider things like reduced/condensed hours and job shares to support you balancing work/home life. Talk to us about what you’re looking for and we’ll see what we can accommodate.
You Will
People Lifecycle Administration

Maintain our HR Information System (HRIS) and process all changes through the people lifecycle - starters, movers, changes and leavers, across different geographical locations. Issuing paperwork, updating systems and communicating to relevant parties within agreed timeframes.

Be conscious of all the payroll deadlines we are working to and ensure the payroll team/provider are clear about any payroll changes they need to process

Manage Family Leave cases (maternity, paternity, adoption, shared parental leave) for the UK; ensuring our people are well informed from start to finish and Payroll have all the information they need to pay correctly

Handle the administration of UK and US People benefits; logging and updating data with third party providers

Respond to reference requests for previous employees and tenancy agreements

Produce and share weekly reports to meet the needs of the business, including sharing probation end dates with managers and chasing right to work requirements.

Understand legislation connected the admin you do and ensuring we’re compliant.

System and data management

Maintain organisation structure charts in line with administration processing to ensure they always reflect accurate information and can be used throughout the business at any time.

Support and administer our other People communication and resourcing systems ensuring people are set up correctly.

Responsible for the maintenance of the electronic employee files in line with GDPR compliance, ensuring that documents are stored and named correctly and always accessible.

Be a system expert in our HRIS and Self-Service system; ensuring absence records are managed correctly

First Response

Provide great customer service to our people through answering the central People line, welcoming visitors and directing queries to the right place so they are resolved quickly.

Be the first point of contact for International and UK Retail and Head Office teams; supporting them with initial ‘employee relations’ queries so they can resolve or escalate their issues.

Ensure all queries sent to our People Operations inbox’s are answered or escalated within agreed timeframes.

Ensure our incoming post is actioned and/or redirected appropriately

Continuous improvement

Maintain templates and ‘how to’ guides to ensure all our People processes are clear, efficient and up to date.

Share ideas and make suggestions for improvements across all processes within the People Operations team

Complete secondary audits of data within the HRIS system to support with data accuracy and internal/external audit requirements.

Support the wider People team with general administration and various projects to meet the needs of the business.

You Are

Happy to use and quickly learn Microsoft Office - Teams, Word, Excel, Outlook and PowerPoint

Capable of managing a high volume of work at pace - keeping calm under pressure and errors to a minimum

Able to take responsibility and ownership for your workload - being proactive and confident to use your own initiative

Organised and able to correctly prioritise your workload to meet tight deadlines

Conscientious about getting the detail right first time

Curious and inquisitive to find out the how and why behind the activity you’re working on

Able to understand the importance of data protection and confidentiality

Working for Superdry has never been so rewarding

25 days annual leave, plus bank holidays, we also offer a holiday buying scheme

An additional day off to celebrate your Birthday

Family is massively important to us, so we have a broad range of family-friendly working policies in place, including enhanced maternity, paternity, and adoption leave

Company Pension scheme

All employees are covered by our Life Assurance policy whilst working at Superdry. We feel it’s important to offer protection for your family and loved ones in such a situatio

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