People Operations Manager

1 week ago

Cheltenham, Gloucestershire, United Kingdom SUPERDRY Full time
About the Role

We are seeking a highly skilled and experienced People Operations Manager to join our team at Superdry. As a key member of our People team, you will play a critical role in delivering exceptional employee experiences and driving business success.

Key Responsibilities
  • Lead a team of 6 people, consisting of 4 People Administrators, Data and Systems Analyst, and an international HR Advisor, to ensure productivity, quality, and SLA measures are maintained.
  • Collaborate with the wider People Team and various stakeholders across the business to drive employee engagement, retention, and development.
  • Develop and implement global processes and practices that prioritize employee experience, compliance, efficiency, and effectiveness.
  • Coach and develop your team to deliver exceptional service excellence, with a focus on employee growth and development.
  • Manage and deliver all day-to-day aspects of the People Operations service, including people administration, system maintenance, and master data management.
  • Initiate projects to establish the team as the first point of contact for all HR queries and develop processes, knowledge guides, and practical skills to handle generalist and ER-based queries.
  • Establish and embed a People Policy steering committee to ensure legislative updates are captured and policies reflect Superdry values and behaviors.
  • Gain an understanding of all People systems and integrate with our HRIS to ensure they are fit for purpose and making everyone's working lives more effective and efficient.
  • Play an integral part in the wider People team with special projects and requests.
  • Work across the People team and business to establish and promote a culture of self-service, exploring opportunities for technology and AI to enhance the employee experience.
  • Assist with internal and external audit project requests.
  • Make data-driven decisions related to the services provided by your team, identifying areas for improvement and demonstrating the impact of services provided.
About You
  • Experience in previous HR roles, including exposure to employee relations, working closely with HR systems, and people data.
  • Curious and hands-on, with a genuine passion for People Operations and a track record of breaking down processes and identifying opportunities for business improvements.
  • Comfortable discussing compliance, with a good working knowledge of UK employment laws and international employment laws.
  • Ready to lead a team, with strong coaching and leadership skills.
  • Capable of managing and delivering a high volume of work at pace, keeping calm under pressure and minimizing errors.
  • Able to take responsibility and ownership for your workload, being proactive and confident in using your own initiative and seeing things through to completion.
  • Friendly and engaging, with the ability to build collaborative, trustworthy relationships across a global team.
  • Confident in handling confidential information and understanding the importance of data protection.
  • Happy to role model the best use of Microsoft Office – Teams, Word, Excel, Outlook, and PowerPoint.
What We Offer
  • 25 days annual leave, plus bank holidays, with a holiday buying scheme.
  • An additional day off to celebrate your Birthday.
  • Family-friendly working policies, including enhanced maternity, paternity, and adoption leave.
  • Company Pension scheme.
  • Life Assurance policy, providing protection for your family and loved ones.
  • A big staff discount – 50% off in-store and online.
  • Access to onsite parking and electrical car parking points.
  • A range of learning and development materials to help you grow with us.
  • Time off for volunteering work.
  • A global employee assistance plan, available anytime, free and confidential.
  • Cycle To Work Scheme and an excellent Car contract hire/purchase scheme.
  • Local discounts with businesses across Gloucestershire.

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