Food and Beverage Hosts, Live-in

6 months ago


Keswick, United Kingdom Borrowdale Gates Hotel Full time

Job Summary:
We are seeking two dedicated and passionate Food and Beverage Hosts to join our team on a full-time, live-in basis (shared room would suite couple or friends). The Food and Beverage Hosts will play a pivotal role in ensuring memorable dining experiences for our guests, providing exemplary service in our restaurant and bar areas.

**Duties**:

- **Guest Reception and Seating**: Welcome guests warmly upon arrival, escort them to their tables, and assist with seating arrangements, ensuring a smooth and enjoyable dining experience.
- **Menu Knowledge and Recommendations**: Familiarize yourself with our menu offerings, including daily specials and beverage selections, to provide detailed descriptions and recommendations to guests.
- **Customer Service Excellence**: Anticipate guests' needs and preferences, respond to inquiries or special requests courteously and promptly, and resolve any issues or concerns to ensure guest satisfaction.
- **Table Maintenance**: Monitor dining areas to ensure cleanliness, proper table setup, and adherence to hygiene standards throughout service hours.
- **Team Collaboration**: Collaborate closely with kitchen and service staff to coordinate food and beverage service seamlessly, contributing to a positive and efficient working environment.

**Requirements**:

- Previous experience in a similar role within the hospitality industry preferred.
- Excellent interpersonal and communication skills, with a friendly and approachable demeanour.
- Strong customer service orientation, with a passion for exceeding guest expectations.
- Flexibility to work varying shifts, including evenings, weekends, and holidays.

Pay: £11.50 per hour

Expected hours: 35 - 45 per week

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Hospitality: 1 year (preferred)

Work Location: In person



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