Domestic Abuse Housing Solutions Officer

2 months ago

London, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Domestic Abuse Housing Solutions Officer**

**Reference no: K&C 5233402**

**Pay Rate: £18.76 per hour PAYE**

**36 hours Monday - Friday, normal working hours**

**This opening assignment is for 2-3 months**

**City: Kensington, London**

**Enhanced DBS disclosure is listed as a requirement for this role**

**Due to the nature of the job this is restricted to female applicants under the Equality Act 2010.**

The purpose of the role is to support the Domestic Abuse Housing Solutions Team Manager to lead and deliver outcomes that are responsive to the needs of residents experiencing Domestic Abuse by ensuring that the Council fulfils its responsibilities in line with the Councils’ statutory duties under Part VI and VII of the Housing Act 1996 as amended and the Domestic Act 2021.

**Key Responsibilities**:

- Provide a rapid, effective, and efficient response to referrals received through the ‘duty to refer’ or other referral sources
- Deliver a customer friendly experience that supports the resolution of customers housing needs at first contact in the Housing Solutions Service.
- Support the Domestic Abuse Project Manager in developing innovative and creative solutions to the prevention of homelessness and tangible reduction of the use of temporary accommodation, this could include developing relationships with leaseholders, private landlords and Councils or bodies outside of London.
- Become the local intelligence and community link for the key areas of Domestic Abuse homelessness presentations within the borough.
- Ensure that all assessments of customers housing needs are accordance with the Homelessness Act 2017. A high percentage of customers presenting as homeless will be vulnerable and it is essential to assess the customer’s needs accurately in accordance with the Care Act 2014, the Children’s Act 1989, Domestic Abuse Act 2021 and all relevant housing legislation.
- Ensure that reasonable care for the safety and health for themselves and others who may be affected by their acts; and to work with management to comply with Service/Unit procedures and protocols and with the Councils Health and Safety Policy and all guidance, instructions and risk assessments.
- Deal with enquiries, complaints and correspondence from clients and their advocates, including solicitors, councillors, MPs, the ombudsman and other housing providers, in line with the Council’s complaints and enquiries procedure. This may include preparing information to support court cases for which the post-holder is responsible.
- This position is complex with the postholder being required to liaise with customers, statutory organisations, advocates and third sector providers to arrive at a sustainable housing solution for customers with complex and multiple needs for example mental health combined with drug and or alcohol addiction.
- Create and maintain accurate records of the service to ensure compliance with reporting arrangements and provide management with the information required to monitor performance and service standards in accordance with Council policy and the legal framework. This will include producing writing performance and other written reports for managers in the Housing Needs Service as requested.
- Develop and maintain a positive relationship with clients, resident’s organisations, council officers, housing providers, advocates, elected members and other stakeholders to ensure high levels of customer satisfaction are achieved.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Skills & Experience**:

- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- A good understanding of Local Housing Policy.
- Awareness of issues and initiatives facing local authority housing. Knowledge of relevant Lettings, Homelessness and Housing Act legislation including security of tenure and private tenants rights.
- Demonstrates effective communication skills. Contributes fully to the work of teams.
- Excellent interpersonal skills including active listening, advocacy and a win-win approach with all stakeholders.
- Experience of effective record keeping including electronically to a high standard.
- Experie

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