Spare Parts Order Handler

2 months ago


Milton Keynes, United Kingdom GEA Group Full time

**Spare Parts Order Handler**:
**Job information**:
**Reference number**:
JR-0024334

**Job function**:
Corporate Services & Business Administration

**Position type**:
Full time

**Site**:
Milton Keynes
Westfalia House, Milton Keynes, MK12 5PY

**Your responsibilities and tasks**:

- Creation of spare parts and modification quotations, receiving and checking customer orders against quotation & issuing Order Acknowledgements.
- Conversion of quotations into sales orders on SAP if applicable
- Ensure technical checks are made if required
- Inception of Spare Part numbers as necessary
- Processing of sales orders onto SAP up to and including invoicing ensuring these are processed within the required time frame of 24 hours from receipt
- Observing customer requirements as stated on the order
- Liaise with Credit Control regarding the following: If credit limits have been exceeded, Inception of new customers, Customers ‘on stop’
- Liaison with suppliers
- Spare Parts returns process including issuing of credit, returns notes and ensuring the correct approval is sought
- Ensuring transport arranged in line with customer requirements and at the correct costs
- Creation of relevant purchase orders to support the parts order ensuring necessary approval is sought for non-GEA purchase orders
- Review status of all orders on a regular basis to ensure timely delivery
- Run SAP Spares backlog report and deal with outstanding orders accordingly
- Dealing with customer queries within the required time frame
- Creation and dispatch of basic quotations and seeking technical support where required
- Seek approval for any price anomalies / special pricing
- Initiate the set-up of new customers
- Check the enquiries mailbox for receipt of orders / enquiries
- Identify and forward mailbox correspondence for other departments
- Filing in accordance with agreed procedures
- Assist with ad-hoc assignments
- Provide support to other team members as required
- Through SAP reports, identify and action orders for invoicing
- Bank holiday / Christmas Holiday cover on rota
- Support Import - Export duties during holiday/bank holiday cover
- Holiday and Sickness cover for other administration roles
- Picking & Packing and arranging shipment small parts from local stock for customers urgent breakdown orders
- Support Finance team on spare part related issues
- Support FHT team with general administration duties as per the needs of the business

**Your profile and qualifications**:

- At least GCSE level
- Microsoft Office (Excel & Word)
- SAP Experience preferred but not essential
- Experience in spares parts processing is essential
- Office work experience
- Experience in dealing at various customer levels
- Ability to Liaise with all levels of People
- Good Communication Skills
- Keen Eye for Detail
- Flexible and pro-active approach
- Ability to work Under Pressure
- Ability to work as part of a Team
- Ability to work under own Initiative
- Good Microsoft Office Skills



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