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Service Advisor
5 months ago
We currently have an opportunity for a Service Advisor to join our award-winning Audi Centre.
We are delighted to have won **Audi Centre of the Year,** and we are now looking to continue and expand on our success.
Working for Audi is a whole new working experience, you have a global brand behind you and a great career ahead of you. This is an empowering and supportive environment with first-class training and every opportunity to develop your skills and progress your career.
As a key customer facing role you will be responsible for:
- Managing the flow of information between the workshop, the customer and rest of the Audi Centre; delivering an excellent experience at all times.
- To be the main point of contact for Audi customers requiring servicing or repair to their vehicles, qualifying service needs and establishing and understanding an agreement with the customer of the work to be carried out.
- Manage the handover and administration of Customer Service Vehicles.
- Explain the work carried out on the vehicle ensuring customers full understanding and authorisation.
OTE £32,750 per annum, dependant on achievement of targets
Monday to Friday working 8.00 am to 6.00 pm and 1 in 4 Saturdays working
You must hold a full UK driving licence.
In addition to your basic and performance bonus, we offer a range of benefits to help with everyday life including:
- **Health Cash Plan - ** which provides extensive mental health support, GP consultations cash back for dentist fees, opticians, prescription fees, professional care claims as well as private consultations.
- **Mental Health Support - **all our managers are trained in Mental Health as well as Mental Health First Aiders across our business to help support your when required
- **Simply Rewards - ** access to 100+ amazing rewards and discounts, including gym memberships.
- **Car Benefit Scheme - **option to lease a car for the brand you work for, starting at £209 a month
- **Pension, with Aviva - **you can pay as much as you like into your pension, plus we company contribute as well
- **Life Assurance - **peace of mind for your nearest and dearest when they need it the most
- **Sick pay - **up to the discretion of your line manager
- **Paid Annual Flu Vaccinations - **early access to the flu vaccination onsite in Poole and Yeovil
- **Vehicle purchase discounts - **various ways in which you can purchase a new car from all our brands.
- **Discounts on services - **MOT, servicing, parts, accessories and merchandise at reduced rates for you and your family**.**:
- **Local discounts - **with local hospitality and leisure brands
- **Holiday allowance - **30 days including bank holidays, time to spend with your friends and family
- **Cycle to work scheme - **with the Green Cycle initiative.
- **Refer a friend - **to come and work for us and be rewarded up to £2000, dependant on the role being recruited
- **Career development - **industry-leading training from the brand you represent and full ongoing support inhouse with our learning management system
- **Wellbeing dog - **having a pet in the workplace can really help reduce stress levels, so introducing Chester our wellbeing dog based at central support office
- **Social events - **opportunity to get together with your colleagues, recent events have been go karting, Charity quiz nights, Goodwood, Private cinema trips
- **Not just a workplace** - a family. We are not large PLC - our leadership team are approachable, flexible and agile, our doors are open for all team to come and talk to us and feedback
So, if you demonstrate our values, _**Energy, Expertise, Pride and Integrity**_**, **then we would like to hear from you as soon as possible.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£29,000.00 per year
Work Location: In person
