Tenancy Management Officer

4 weeks ago

ClactononSea, United Kingdom Essex County Council Full time

About the role

**Tenancy Management officer - Tendring District Council**

Permanent, Full Time

from £22,777 up to £30,151 per annum

Location: Clacton on Sea

**Essex County Council (ECC) are delighted to be supporting Tendring District Council to recruit into their Tenancy Management Officer roles.**

**Exact work location: Pier Avenue, Clacton On Sea (Hybrid)**

**Salary: from £22,777 up to £30,151 per annum**

**Contract type: Permanent - full time**

**Please note: Closing date for applicants 2/4/23. Shortlisting will be completed w/c 11/4/23.**

**Why work with us?**
- Working for Tendring District Council, you will play your part in supporting the local community - in this role by promoting the good work and services we offer to those who use them.
- Work for a high performing department with great team morale and friendly, helpful, and supportive colleagues.
- Free Parking within 2 minutes of the office.
- Great funded training pathways. Encouraged to all staff for their continuing professional development.
- Flexible working - with no official start or finish time you can make your work arrangement work around the other elements of your life offering a fantastic work / life balance. Note: Core Hours are 10am to 2.30pm, Monday to Friday.
- Remote Working where possible.
- Local Authority Defined Benefit Pension Scheme.
- Up to 28 days annual leave plus bank holiday.
- 37 hour working week.
- A fully funded Employee Assistance Programme.
- Discounted Corporate Gym Membership.
- A number of Salary Sacrifice initiatives.
- Continuous Service - Joining us from another local authority? Then you could benefit from bringing your time served and benefits with you.

**The Role**

We are seeking to recruit two permanent posts within our Tenancy Management Team. The duties will include the case management and investigation of reported nuisance and anti-social behaviour, alongside the inspection of Council owned property (land/assets/premises) in respect of estate management or other associated housing duties including the provision of garages, reporting and initiating repairs, maintenance, cleansing or other works as necessary.

**The Opportunity**

Ideally we are looking for applicants with a property management or enforcement background however training will be given.** It is essential that the post holder has a full, clean driving licence and access to a vehicle.**

If you would like to find out more information about joining our busy Tenancy Management Team, please call Matthew Wicks or Heidi Foster on 01255 686483/ 01255 686485

**Accountabilities**
- To interpret and assess the nature and level of complaints of nuisance and anti social behaviour received by the Tenancy Management Team (in accordance with current ASB policy and procedures).
- To allocate and set timescales for the investigation and review of complaints (in close consultation with the Housing Manager and Senior Tenancy Management Officer).
- To instigate and initiate any necessary multi agency investigations (with special attention to issues of violence and threats of violence, child welfare and safeguarding).
- To instigate a ‘Victim Support’ approach where appropriate (in consultation with the Housing Manager and Senior Tenancy Officer, to visit and provide a package of support to victims of serious and antisocial behaviour).
- To provide feedback by way of case studies and reports to Management and Tenant Representatives (in consultation with the Housing Manager, Senior Tenancy Management Officer and Tenant Relations Officers).
- To regularly review enforcement powers to reflect legislation and best practice (in consultation with the Housing Manager and Senior Tenancy Management Officer).
- The post holder will be required to work closely with the Housing Manager and Senior Tenancy Management Officer in areas of legislation and good practice in dealing with matters of nuisance/ASB and tenancy enforcement. This will include:

- Arranging meetings and presentations, where necessary in connection with tenancy management and enforcement matters.
- Attending necessary and appropriate training courses in relation to Tenancy legislation and ASB/enforcement legislation.
- Engaging, where appropriate, in consultation and service delivery and any other tasks associated with effective tenancy management and enforcement operation of the Council’s role as a social landlord.
- Dealing with all matters in relation to the Council’s Conditions of Tenancy with special regard to anti-social behaviour, nuisance, fraud Environmental and community safety.
- Interviewing Council tenants and other members of the public and inspecting property in respect of enforcement investigation and other housing related matters.
- Dealing with all associated paperwork, correspondence and the keeping of records, receiving and dealing with telephone communications.
- Providing support and assistance to the Sheltered/ Older Persons Team in all matters of tenancy

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