Public Liaison Officer

2 weeks ago


South Yorkshire, United Kingdom Gallifordtry Full time

Support the project team(s) in matters of third party liaison through; actively engaging with the client, coordinating communications with third parties, promoting GT and the project, dealing with complaints and delivering MHA framework engagement requirements.

Key Accountabilities:

- Liaising and building relationships with all key stakeholders as well as attending stakeholder forums
- Operate as the principal contact on site for members of the public and all other interested parties
- Responsible for effective communication of any disruptions works (i.e. traffic management) that may cause to residents and all other interested parties
- Production of weekly reports outlining all verbal and written communications to the public/other interested parties
- Updating project information boards, managing social media and website, and project information centres
- Production of letters for approval by the Project Manager outlining key information, keeping local residents informed of upcoming works
- Dealing with all enquiries and complaints from the public and stakeholders, maintaining a compliments/complaints register
- Updating and meeting with Councillors, communicating with local councils to coordinate key dates
- Communicating with schools, colleges and universities raise the profile of the industry, as well as representing the company at careers fairs
- Provide administration support to the team as required

Site Specifics:

- Engage with schools to promote the project and industry, supporting:

- Summer Placement Students
- Year Out
- Works Experience
- Project Support
- Third Party Complaints / Claims
- Timely responses and follow ups
- Follow through to resolution
- Documented on the considerate constructor’s log
- Deliver the requirements of liaison KPIs
- Letter Drops on phase shifts and other stakeholder communications
- Capitalise on opportunities to generate positive publicity, promoting on social media
- Coordinate Press Articles with GT Comms Team
- Orchestrate and review information required for Web Up Dates
- Target construction awards and produce submissions

**Skills**:

- An approachable manner with effective communication skills
- A positive approach with confidence to communicate and build relationships with a wide variety of people
- Ability to organise and prioritise work accordingly
- Ideally prior experience in a public/community/stakeholder engagement role preferably within the construction industry
- Excellent communication skills - verbal and written
- An ability to respond effectively to enquiries and complaints
- Able to work autonomously with limited supervision as well as being able to be a team player
- Full UK driving license

**Primary Location***: South Yorkshire

**Job***: Communications

**Organization***: Construction & Investments

**Job Type***: Experienced

**Job Posting***: Jul 24, 2023, 2:08:58 AM



  • Yorkshire, United Kingdom Fortem Cares Full time

    The Role Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced Resident liaison Officer to join Fortem, based in Rotherham with travel across the surrounding area. The Resident liaison Officer will work on a full-time basis you will aim to deliver and improve the level of customer and client...


  • Basingstoke, South East, United Kingdom Anglian Home Improvements Full time

    An exciting opportunity to join Commercial Building Contractor this commercial division specialises in supplying replacement UPVC Windows, doors and wall insulation (EWI) into social housing and public sector clients. The Resident/Tenant Liaison Officer role reporting to the Contracts Manager, plays an integral part in ensuring customer issues are resolved...

  • Liaison Officer

    6 days ago


    West Yorkshire, United Kingdom Rayner Personnel Full time

    Client Liaison Officer Leeds My client is a well established Leeds based Mortgage brokerage based in an Estate Agency setting. They are looking for a client liaison officer to join their successful head office team in Leeds. Experience and evidence of a strong performance in a target based/sales environment. Previous experience in a financial services...


  • East Riding of Yorkshire, United Kingdom Fawkes & Reece Full time

    **Location**: East Riding of Yorkshire **Salary**: £14.00- £16.00 per Hour **Contract**: Contract **Type**: Full Time **Reference**: VAC-TLOHU1_1681383280 **Posted**: April 13, 2023 **Tenant Liaison Officer** **Hull** **Ongoing role** **Overview** Our Client is a National Social Housing Developer located throughout both South/ North Yorkshire, Who is...


  • West Yorkshire, United Kingdom Eden Brown Full time

    Our client is looking for Resident Liaison Officer to be based in Halifax The purpose of this role is visit tenants properties and deal with any complaints that may have arose due to unsatisfactory work carried out by a trades person and also other ongoing issues that need addressing. This is a remote role and you will need a car to carry out the visits to...


  • West Yorkshire, United Kingdom Rayner Personnel Full time

    Client Liaison Officer Leeds My client is a well established Leeds based Mortgage brokerage based in an Estate Agency setting. They are looking for a client liaison officer to join their successful head office team in Leeds. Benefits £23k basic OTE £32K+ Unlimited commission Experience required Experience and evidence of a strong performance in a target...


  • South West London, United Kingdom Actaris Site Services Full time

    Reference Number: RLO_SWL Location: South West, London **Resident Liaison Officer - **South West London** Actaris Site Services is looking for a Resident Liaison Officer in South West London. This is a permanent role for a main contractor working on social housing and refurbishment projects. **You must have a full UK driving licence, CSCS Card, and your...


  • Blackley, West Yorkshire, United Kingdom Meridian Business Support Full time

    We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week,liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK...


  • Halifax, West Yorkshire, United Kingdom Fawkes & Reece (North) Full time

    Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...


  • South East London, United Kingdom Fortus Recruitment Group Full time

    Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry.Our client, a contractor based in the South East, are currently looking for an experienced Resident Liaison Officer to join their planned works team.My client are based in Stratford and they are carrying out a planned works...


  • South Croydon, United Kingdom Adecco UK Full time

    Resident Liaison Officer - Repairs - Public Sector - Local Authority - Full Time - Monday to Friday, 36 hours per week - Temporary Role - 6 months with likely extension - £265.56 per day Umbrella The role of the RLO is to help manage the process of damp and mould with early intervention to resolve issue and stop breaches etc. They are responsible for back...


  • Calderdale, West Yorkshire, United Kingdom Meridian Business Support Full time

    We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK...

  • Liaison Officer

    4 weeks ago


    Calderdale, West Yorkshire, United Kingdom Meridian Business Support Full time

    We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK...


  • Aylesbury, South East, United Kingdom Qube Recruitment Full time

    Our client is a leading property business which is known for providing excellent customer service to local communities they work in. The client has a long term contract to deliver much-needed improvement works to peoples homes.If you are considering sending an application, make sure to hit the apply button below after reading through the entire...


  • Calderdale, West Yorkshire, United Kingdom Fawkes & Reece (North) Full time

    Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...


  • South Shields, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for a Customer Liaison Officer to join our team within South Tyneside. **The role**: - Being the first point of contact with customers, providing excellent customer service which our tenants have come to expect as standard. - Communicate politely, clearly and concisely at all times, recognising and apologising for mistakes if...


  • Halifax, West Yorkshire, United Kingdom Fawkes & Reece (North) Full time

    We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Resident Liaison Officer to join them on a...


  • East Ham South, United Kingdom Blue Octopus Recruitment Ltd Full time

    Permanent 40 Hours per weekWe are looking for a highly organised, motivated, and confident individual to deliver a full community liaison and customer care service to our London new build sites, specifically in the South East London area, with the requirement to multiple sites in Woolwich, Sydenham and Thamesmead.Previous experience in a Resident /...


  • South Shields, United Kingdom All Temps Recruitment Ltd Full time

    We are currently recruiting for 2 x Customer Liaison Officer to join our team within South Shields. Duties Of The Role: - Being the first point of contact with customers, providing excellent customer service which our tenants have come to expect as standard. - To communicate politely, clearly and concisely at all times, recognising and apologising for...


  • North Yorkshire, United Kingdom North Yorkshire Police Full time

    Location: Harrogate - The OPFCC will relocate to be based at Beckwith Head Road Harrogate later this year **Salary**: S01 £31,434 - £33,348 Hours: Permanent, Full Time The Office of the Police, Fire and Crime Commissioner (OPFCC) have an exciting new opportunity for a motivated and dedicated individual to join the Inclusivity and Public Confidence team...