Resident Liaison Officer

4 weeks ago


Calderdale West Yorkshire, United Kingdom Meridian Business Support Full time

We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK Driving Licence is compulsory. Your duties as a Resident Liaison Officer will include: Use own transport to travel from site to site. To liaise with Clients, residents, internal workforce, sub-contractors to maintain excellent service standards. To visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption. To identify where residents have specific needs which require non-standard implementation procedures (such as disability, frailty etc). To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes. To contact residents prior to works commencing to arrange access and to ensure that residents are fully aware of all works due to be carried out, the timescales and details of the workforce carrying out the works. Ensure a high standard of customer care is maintained with residents whose homes or external environments are being worked on. Liaise with site management and keep residents informed, offer advice and practical solutions for any issues that might arise. To investigate and assist in the resolution of any stage one complaint by residents in connection with the works programmes. If unable to resolve initially then to ensure that the Customer Services Manager is fully briefed on cases that will require their input for resolution. To ensure that residents are issued with and taken through their Resident Information packs and that key information is explained in preparation for works. Co-ordinate and implement support plans arising from any specific impact assessments for individuals and/or projects. To ensure residents have been inducted in health and safety whilst works are carried out. To ensure that all communications with residents are available in languages other than English, should they be required. To assist with collection of statistical information on customer satisfaction results as required by the Customer Services manager. To conduct regular liaison with residents before, during and after improvement works in their homes through correspondence, e-mail, telephone and personal visits. Ensure that all customer service policies and procedures are adhered to. Record keeping and administration. Benefits of a Resident Liaison Officer: Mileage reimbursed for site visits Training provided Your working hours of a Resident Liaison Officer: Monday to Thursday, 8am to 4:30pm, Friday, 8am to 4pm. 40 hours per week Rate of pay £12.50 per hour. Candidates with experience in customer focused roles such as the hospitality industry, retail or customer service environment etc. will be considered for this role. If you feel you have the right skills, we would love to hear from you Please note that only shortlisted candidates will be contacted



  • Calderdale, West Yorkshire, United Kingdom Fawkes & Reece (North) Full time

    Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...


  • Blackley, West Yorkshire, United Kingdom Meridian Business Support Full time

    We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week,liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK...


  • West Yorkshire, United Kingdom Eden Brown Full time

    Our client is looking for Resident Liaison Officer to be based in Halifax The purpose of this role is visit tenants properties and deal with any complaints that may have arose due to unsatisfactory work carried out by a trades person and also other ongoing issues that need addressing. This is a remote role and you will need a car to carry out the visits to...


  • Halifax, West Yorkshire, United Kingdom Fawkes & Reece (North) Full time

    Are you a Resident Liaison Officer looking for a new challenge? We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently...


  • Yorkshire, United Kingdom Fortem Cares Full time

    The Role Due to our continued growth, we are delighted to confirm that we are currently seeking an experienced Resident liaison Officer to join Fortem, based in Rotherham with travel across the surrounding area. The Resident liaison Officer will work on a full-time basis you will aim to deliver and improve the level of customer and client...

  • Liaison Officer

    4 weeks ago


    Calderdale, West Yorkshire, United Kingdom Meridian Business Support Full time

    We are looking for Resident Liaison Officers to join our construction client on a temp to perm basis. Your role within the business will be spent within the Manchester area (Blackley/New Moston), with time split over 2/3 sites over the week, liaising between tenant and landlord, and overseeing various residential projects, therefore own vehicle with UK...


  • West Midlands, United Kingdom Resourcing Group Full time

    A contractor in the local area currently require a resident liaison officer in the Birmingham area. What will you deliver? To provide consultation and support to residents prior to, during and after works to their homes, ensuring high levels of customer satisfaction Managing the customer/resident journey whilst following the client and company engagement...


  • North West England, United Kingdom REGEN SOLUTIONS (U.K) LTD Full time

    **Resident Liaison Officer Temp - Perm Hillingdon, West London Maintenance and Construction Contractor £28,000 - £32,000 PA** **The Role**: Working as part of the planned works team, the RLO will be responsible for helping to deliver a programme of works across the borough. You will be working closely with the site manager, residents and contractors to...


  • South West London, United Kingdom Actaris Site Services Full time

    Reference Number: RLO_SWL Location: South West, London **Resident Liaison Officer - **South West London** Actaris Site Services is looking for a Resident Liaison Officer in South West London. This is a permanent role for a main contractor working on social housing and refurbishment projects. **You must have a full UK driving licence, CSCS Card, and your...


  • Calderdale, United Kingdom Impact Resourcing Full time

    Impact Resourcing are looking for a Tenant Liasion Officer in Halifax; As a Tenant Liaison Officer, you will be: *Main point of call for all escalated resident queries and complaints. *Investigating and resolving all formal complaints, working closely with the team. *Liaising regularly with tenants to ensure all complaints are dealt with, ensuring...


  • Bloxwich, West Midlands, United Kingdom Daniel Owen Ltd Full time

    Location: Bloxwich Immediate start LONG TERM WORK We are looking for an experienced and highly motivated Resident Liaison Officer to join our team working on EWI and retrofit contracts. The candidate will be responsible for ensuring that our tenants are fully satisfied with the services we provide, and that all works are carried out in accordance with...


  • West Midlands, United Kingdom Morgan Sindall Plc Full time

    **We are currently seeking to recruit a Trainee Resident Liaison Officer (TRLO) to supplement our refurbishment team within the Midlands region, working initially on a high rise refurbishment programme in Sandwell. We wish to recruit a friendly, customer service focused individual and train them on the job. Upon project completion the TRLO role will move to...


  • West Midlands, United Kingdom MMP Consultancy Full time

    We are looking for an enthusiastic professional to play a pivotal role in supporting the delivery of works programmes. Working closely with Contract Managers you will assist in resident consultation and involvement. **Responsibilities**: - Assisting in the management of resident consultation and involvement in planned works programmes, minimising...


  • West Midlands, United Kingdom Morgan Sindall Plc Full time

    We are currently seeking to recruit a Resident Liaison Officer (RLO) to supplement our refurbishment bid team on a project in Gloucester within the Midlands region. As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of...


  • Halifax, West Yorkshire, United Kingdom Fawkes & Reece (North) Full time

    We have a position available with a Social Housing Contractor who focus on quality of service and customer care, and have great staff retention rates. My client are a well established Social Housing Contractor, who have an excellent reputation and strong pipeline of work. They are currently recruiting for a Resident Liaison Officer to join them on a...


  • East Riding of Yorkshire, United Kingdom Fawkes & Reece Full time

    **Location**: East Riding of Yorkshire **Salary**: £14.00- £16.00 per Hour **Contract**: Contract **Type**: Full Time **Reference**: VAC-TLOHU1_1681383280 **Posted**: April 13, 2023 **Tenant Liaison Officer** **Hull** **Ongoing role** **Overview** Our Client is a National Social Housing Developer located throughout both South/ North Yorkshire, Who is...

  • Liaison Officer

    6 days ago


    West Yorkshire, United Kingdom Rayner Personnel Full time

    Client Liaison Officer Leeds My client is a well established Leeds based Mortgage brokerage based in an Estate Agency setting. They are looking for a client liaison officer to join their successful head office team in Leeds. Experience and evidence of a strong performance in a target based/sales environment. Previous experience in a financial services...


  • West Yorkshire, United Kingdom Rayner Personnel Full time

    Client Liaison Officer Leeds My client is a well established Leeds based Mortgage brokerage based in an Estate Agency setting. They are looking for a client liaison officer to join their successful head office team in Leeds. Benefits £23k basic OTE £32K+ Unlimited commission Experience required Experience and evidence of a strong performance in a target...


  • Horsham, West Sussex, United Kingdom Reed Full time

    I am currently recruiting on behalf of carbon and water efficiency specialist for a customer liaison Officers based in west Sussex/ crawley area £ongoing contract, interview through a team's call with hiring manager starting ASAP. Tenant Liaison Officer is the main point of contact for tenants and will manage queries and complaints in a timely...


  • Solihull, West Midlands, United Kingdom Almshouses Full time

    We are a successful, long-established Charity looking for a part time Liaison Officer to act as a first point of contact & support for residents and to assist with the day-to-day running of the Almshouses. Our history as an Almshouse Charity dates back to 1935 and we have 40 properties on our sites in Tilehouse Green Lane and Widney Road, Knowle, Solihull....