Lead UX Service Designer

3 weeks ago

Perth, United Kingdom SSE Full time

**About the Role**

**Base Location**: Cardiff, Reading and Perth

**Salary**: £32,600 - £48,800 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing.

**Working Pattern**: Permanent | Full Time | Flexible First options available - this is a Hybrid role currently working two days a week in the office.

**What is the Role?**

As the Lead UX Service Designer you will define and develop frictionless and consistent customer experiences for our Business Customers and inform the future of digital within Business Energy. You will act as the voice of the users within a scrum team and have a unique blend of design and technical savvy, as well as a big-picture experience vision and drive to make that vision a reality. You will work on activities to challenge the way we design and deliver digital services to our customers and define future experiences that are personalised, simple and scalable. As part of your role you will:

- Drive strategic direction from a user experience perspective - envision and develop intuitive, re-usable, scalable and accessible user experiences for multiple platforms based on research and best practices.
- Communicate designs through the creation of meaningful UX deliverables such as sketching, storyboards, sitemaps, wireframes, flowcharts, prototypes and IA that help the team understand what to build and why to achieve solutions that are right for our customers and adhere to the product vision.
- Confidently justify design decisions based on a thorough understanding of contemporary user-centred design methodologies using existing and new technologies that are arising in the digital space such as Big Data-Analytics, Artificial Intelligence, Machine Learning.
- Own overall end-to-end user experience, from the big picture down to the specifics of UI layout and identifying of future opportunities.
- Provide UX thought-leadership, coaching, mentorship, and guidance within the Design team and across the business.
- Build and maintain centralised digital asset resources to ensure consistency and excellency.

**What do I need?**

To be considered for this role, we would love you to have:

- Expert capabilities in interaction and visual design and in leading on UX design from flows, wireframes, usability, accessibility, and information architecture using collaborative design tools, with excellent attention to details.
- Ability to effectively synthesise and utilise user research, feedback and requirements of multiple stakeholder groups.
- Proficiency with wireframe and prototyping tools (Figma is current tool of choice)
- Significant experience as a user experience designer, information designer, interaction designer, graphic designer, art/creative director or similar role with a portfolio of research, personas, UX flows, experience maps, wireframes, prototypes and user testing.
- Facilitation skills - coordinate and lead workshops and Design Sprints.

**About our Business**

The race to net zero is intensifying for businesses of all sizes. Sustainable decisions made today can meet customers' changing needs for tomorrow and bring long-term success for businesses. Part of SSE plc, the UK and Ireland's largest renewable electricity generator, SSE Energy Solutions is different as all its renewable electricity is sourced from SSE's own UK wind and hydro assets.

In addition to providing gas and electricity to businesses across the UK, SSE Energy Solutions invests in, builds and connects localised flexible infrastructure to drive the long-term performance of energy assets. SSE Energy Solutions works with its customers to deliver financially robust plans to bring flexibility and diversity to their energy infrastructure - the low-carbon solutions they need to succeed in the race to net zero.

**What’s in it for you?**

An excellent package with 34 days holiday entitlement (including public holidays), enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

**Next Steps**

EXTERNAL: Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

INTERNAL: As a courtesy, please let your current line manager know you are applying.

LI-LM1

LI-Hybrid

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