Customer Service Designer

3 weeks ago

Perth, United Kingdom SSE Full time

**About the Role**

**Base Location**: Portsmouth or Perth

**Salary**: £38,073 - £44,257 and a range of other benefits to support your family, finances and wellbeing.

**Working Pattern**: Permanent | Full Time | Office based

We are looking for 5 Customer Service Journey Designers to join our team

As a Customer Service Designer, you'll be responsible for the support of improving Customer Journeys to provide improvement in Customer Experience and efficiency.

You will provide insight and support with a good understanding of the specific customer journeys you would be working on, holding immersive knowledge in both the customer needs and operational requirements.

As a Customer Service Designer, you will also analyse customer insights and provide recommendations on improvements required embedding a customer centric approach that is safe and drives ownership at the heart of the business.

You will work with key stakeholders, senior leaders, and business unit owners to develop a roadmap for improvement.

**Key responsibilities in this role will include**:

- Analyse Customer Insights, provide recommendations and advise on change requests of customer journeys, assessing impacts of change across processes and system changes to the customer journey.
- Build strong relationships, and bring together multiple stakeholders, both internal and external to execute on a common goal.
- Provide support to new projects on initial journey mapping and requirement setting.
- Contribute to the discovery of problem statements using data and customer insight.
- Designing, refining and communication of current and future state journey maps.
- Facilitate workshops and engage with business units to drive opportunities for improvement, acting as the primary voice of the customer.

**What do I need?**

To be considered for this role, we would love you to:

- A passion for customer experience with experience of customer process and continuous improvement methodology.
- Experience working in the Energy sector or a similar market and an understanding of regulatory requirements.
- Experience developing process maps, flow diagrams and related documentation for process redesign.
- Strong analytical and problem-solving skills, attention to detail and a focus on delivering results.
- Strong IT skills with the ability to understand the benefits of and adapt to new tech solutions quickly.

**About our Business**

SSEN Distribution powers 3.8 million homes and businesses in communities across central southern England and the north of Scotland. Our team of more than 3,500 people keep customers connected to a safe and reliable supply of electricity whilst developing the flexible networks that are vital to achieving net zero. By enabling a smarter, more resilient electricity network we're ensuring our local communities continue to receive the power they need, both now and in the future. We are consistently investing and innovating to improve network resilience and future-proof power supplies for life's changing demands, from rolling out large scale EV charging schemes to supporting small community generation projects.

**What's in it for you?**

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

**Next Steps**

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

LI-COM

LI-KA3

  • Customer Service Administrator

    1 month ago

    Perth, United Kingdom Bridge of Hope Full time

    CUSTOMER SERVICES ADMINISTRATOR (x2) wanted immediately to join our Perth based client in this full time temporary role on an ongoing basis. Paid at an hourly rate of £10.62 your post has been designed to support our clients customers by providing and processing information in response to enquiries, concerns, and requests about their products. You will also...

  • Customer Service Administrator

    2 weeks ago

    Perth, United Kingdom Bridge of Hope Full time

    CUSTOMER SERVICES ADMINISTRATOR (x2) wanted immediately to join our Perth based client in this full time temporary role on an ongoing basis. Paid at an hourly rate of £10.62 your post has been designed to support our clients customers by providing and processing information in response to enquiries, concerns, and requests about their products. You will also...

  • Lead UX Service Designer

    1 month ago

    Perth, United Kingdom SSE Full time

    **About the Role** **Base Location**: Cardiff, Reading and Perth **Salary**: £32,600 - £48,800 + performance-related bonus + a range of other benefits to support your family, finances and wellbeing. **Working Pattern**: Permanent | Full Time | Flexible First options available - this is a Hybrid role currently working two days a week in the...

  • Customer Service Administrator

    3 weeks ago

    Perth, United Kingdom Strathearn Stone and Timber Ltd Full time

    **Job Title**: Customer Service Administrator (12-month maternity cover with possibility of permanent employment) **Working Hours**: Full Time. Saturday show room cover will be required in due course (generally once per month) **Salary**: £25,000 (indicative) Strathearn Stone and Timber are looking for a Customer Service Administrator to join their busy...

  • Customer Service Advisor

    1 day ago

    Perth, United Kingdom Search Consultancy Full time

    **£15 per hour**, Perth based with the option for 100% office working, or hybrid working, a long term temp contract until **August 202**3 with potential extension. **Full time**, Mon-Thurs 9-5, Fri 9-4 You'll be a confident Customer Service Advisor with the ability to complaint handle and deal with people from all walks of life. Day to day: - Dealing...

  • Customer Service Representative

    1 week ago

    Perth, United Kingdom Volvo Trucks UK Full time

    **Customer Service Representative - Volvo Truck & Bus Perth** **Competitive salary plus an excellent benefits package including company bonus, 25 days holiday (increasing with service), competitive pension scheme and much more!** We are looking for an enthusiastic customer service professional to join us as a **Customer Service Representative** at our...

  • Customer Service Advisor

    2 months ago

    Perth, United Kingdom Eakin Healthcare Group Full time

    **ABOUT THE ROLE** This is an exciting opportunity to work within a team, specifically aimed at retaining customers and growing the business. As a Customer Service Advisor you will provide the best possible customer service to our customers, contributing towards the success of the business by going above and beyond to meet our customers’ expectations and...

  • Customer Service Advisor

    1 day ago

    Perth, United Kingdom Wild Recruitment Agency Full time

    Are you from a customer service background and are looking to develop your career further? If so, look no further. Our client that is the leader within their field and are looking for individuals that will provide support to an outstanding service which will play a crucial role throughout the customer journey. This position is a part time role 10.00 -...

  • Customer Service Advisor

    2 weeks ago

    Perth, United Kingdom SGN Full time

    Customer Service Advisor Location: Perth Salary: £ - £29k per annum (Dependent on skills & qualifications) Reference: REQ3900 Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development? The Customer Experience Team are at the heart of our organisation and...

  • Customer Service Advisor

    2 weeks ago

    Perth, United Kingdom SGN Full time

    Customer Service Advisor Location: Perth Salary: £ - £29k per annum (Dependent on skills & qualifications) Reference: REQ3900 Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development? The Customer Experience Team are at the heart of our organisation and...

  • Customer Service Advisor

    1 week ago

    Perth, United Kingdom SGN Full time

    Location: Perth Salary: £24.8k - £29k per annum (Dependent on skills & qualifications) Reference: REQ3900 Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development? The Customer Experience Team are at the heart of our organisation and play a vital role in supporting our...

  • Customer Service Advisor

    3 weeks ago

    Perth, United Kingdom Barclays Full time

    **Customer Service Advisor** **Perth** **Salary - £23,500 per annum plus excellent benefits including: Private Medical Care including GP services, Life assurance covering x8 times basic salary, Pension Contribution up to 12%, 25 days holiday allowance plus bank holidays, with the option of buying or selling 5 days per year, plus many more...

  • Customer Service Advisor

    3 weeks ago

    Perth, United Kingdom Home Heating Services Full time

    **Full-time Customer Service Advisor** Join our growing team as a full-time Customer Service Advisor in our Perth office on Friarton Road. Previous experience in a similar role and/or industry is not essential but would be advantageous. This is a full-time, Monday to Friday position, between the hours of 8am to 5pm. **What you'll do**: - Take inbound...

  • Customer Service Advisor

    2 weeks ago

    Perth, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 22.5 hours per week, any 3 in 6 days (14 months fixed term contract).** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining...

  • Customer Service Advisor

    2 weeks ago

    Perth, United Kingdom apetito Full time

    Overview: **The Role and Team** **This role is working 22.5 hours per week, any 3 in 6 days (14 months fixed term contract).** The role of our Customer Services Advisor is critical to the success of our business. Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet. The defining...

  • Customer Service Advisor

    2 months ago

    Perth, United Kingdom Wild Recruitment Full time

    Do you have a passion for customer service and believe you can provide an excellent experience? Are you from a customer service background and are looking to develop your career further? If so, look no further. Our client that is the leader within their field are looking for individuals that will provide support to an outstanding service which will play a...

  • Customer Service Advisor

    2 weeks ago

    Perth, Perth and Kinross, United Kingdom SGN Full time

    Customer Service AdvisorLocation: PerthSalary: £24.8k - £29k per annum (Dependent on skills & qualifications)Reference: REQ3900 Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?The Customer Experience Team are at the heart of our organisation and play a vital role in...

  • Customer Service Advisor

    2 weeks ago

    Perth, Perth and Kinross, United Kingdom SGN Full time

    Customer Service Advisor Location: Perth Salary: £24.8k - £29k per annum (Dependent on skills & qualifications) Reference: REQ3900 Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development? The Customer Experience Team are at the heart of our organisation and play a vital role...

  • Customer Service Advisor

    2 weeks ago

    Perth, Perth and Kinross, United Kingdom SGN Full time

    Customer Service AdvisorLocation: PerthSalary: £24.8k - £29k per annum (Dependent on skills & qualifications)Reference: REQ3900 Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?The Customer Experience Team are at the heart of our organisation and play a vital role in...

  • Customer Service Advisor

    2 days ago

    Perth, Perth and Kinross, United Kingdom SGN Full time

    Customer Service Advisor Location: Perth Salary: £24.8k - £29k per annum (Dependent on skills & qualifications) Reference: REQ3900 Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development? The Customer Experience Team are at the heart of our organisation and play a vital role...