Service Desk Administrator

3 weeks ago


Dundee, United Kingdom IC Fire & Security Limited Full time

**IC Fire & Security Limited** are a Dundee based company that have been established for 16 years, providing life safety and security systems and services to our client base throughout Scotland. Here at IC Fire & Security, we pride ourselves on our reputation in which we aim to provide our customers with the best possible experience from point of enquiry right through to completion. Due to key contract wins and organic growth, our Sales Department have created a new role within it of **Service Desk Administrator.**

The key duties will involve the following:

- Engineer planning. Booking both planned maintenance visits as well as call outs and repairs.
- Processing engineer reports. Planning further works identified by engineers and processing invoices.
- Purchase Ordering. Identifying parts required by engineers and sourcing and ordering parts from our approved supply chain.
- Answering telephones, taking messages and directing calls.
- Provide various service reports to Management.

Work Remotely
- No

**Benefits**:

- Company pension
- Life Assurance Scheme
- Paid Sick Pay
- Wellness programme
- Learning & Development opportunities (including support from the business to further your education)
- Potential progression route within a growing business function
- 28 days holiday (with increase after 5 years of service)

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£28,000.00 per year

**Benefits**:

- Company pension
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Administrative experience: 2 years (required)

Work Location: In person

Application deadline: 12/05/2023
Reference ID: ICFS/SSA



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