Grade 6 Planning, Performance and Deployment Lead

2 weeks ago

Glasgow, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 347798**Salary**:

- £69,869- National £69,869 - £77,740**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- DWP - Work and Health Services - Universal Credit**Type of role**:

- Operational Delivery**Working pattern**:

- Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- GlasgowAbout the job

**Job summary**:
The Planning, Performance & Deployment Lead is a key strategic role within the Work and Health Scotland Senior Leadership Team. You’ll have responsibility for leading the Area Deployment, and Area Performance agenda and Area Business Support Services for Universal Credit across Work & Health Scotland and National Services.

It is a great opportunity to make a real difference to the lives of the people of Scotland by driving our performance and embedding a culture of continuous improvement, across circa 90 locations and 3500 colleagues.

You’ll play a key strategic role in enabling the delivering on the UK Governments employment ambitions. Which are covered below.
- helping people to move into work and supporting those already in work to progress, with the aim of increasing overall workforce participation.
- providing effective, efficient, and innovative services to the millions of customers who rely on us every day, including the most vulnerable in society.
- improving experience of our services while maximising value for money for the taxpayers.

This is a diverse and demanding role, in a fast-paced environment which constantly strives to improve customer outcomes. As a result, it’s a fantastic opportunity for the right person to continue to develop their professional career in a challenging yet rewarding role and environment.

**Job description**:

- You will be responsible for day to day running of Area Directors Business Support function developing, planning and improving key business area and system which support Universal Credit Operations.
- You will be responsible for providing overall assurance and governance to the Senior Leadership Team around our performance and risk management.
- You will be responsible for driving forward performance coaching and embedding a culture of continuous improvement. Working in partnership with Scotland’s Senior Team to focus on continuous improvement and creating a positive coaching environment.
- You will have leadership accountability for the deployment of our people and our estates. Ensuring we have the right skills and capacity in the right place, and we are operating within our headcount.
- You will be the Quality Service Delivery Lead; responsible delivering DWP Quality Framework called _“Leading and Managing A Great Service” _and driving that framework through local leads.
- An active member of the Scotland Senior Leadership Team. Including driving forward the DWP priorities, transforming and modernising our services, visible senior leadership, developing the strategic narrative, and owning communications with clarity and conviction.

**Person specification**:

- You will be a proven senior leader, able to lead across our full network. Including outside your direct line management, across your peers and more senior leaders to drive high performance.
- You’ll be able to see the bigger strategic picture and people-related impacts to enable organisational transformation across a complex portfolio of work.
- You’ll have strong experience of working collaboratively with key stakeholders, both internally and externally, at senior levels to influence and gain commitment to DWP priorities.
- Exceptional leadership judgement, knowing when to switch from strategic thinking to operational delivery.
- Significant experience of leading and developing operational delivery teams, with a specific focus on good governance and quality.
- You’ll have experience of building strong, trust-based relationships with a range of diverse and demanding stakeholders, able to act as a coach and trusted confidante to more senior leaders.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Leadership
- Communicating and Influencing
- Managing a Quality Service
- Working Together

**Technical skills**:
We'll assess you against these technical skills during the selection process:
**Benefits**:

- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%

**Location**

Please be aware that this role can only be worked in the UK and not overseas. Relocation costs will not be reimbursed.

**Hybrid Working**

This job role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your offi

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