Audio Visual and Production Assistant

7 months ago

Cambridge, United Kingdom Murray Edwards College Full time

**Audio Visual and Production Assistant**

**The role**

Murray Edwards College is seeking an Audio Visual and Production Assistant to join our busy Events team.

The role will require co-ordination of the audio-visual offerings at the College and providing high-quality customer service for all events and meetings.

We are looking for someone who is keen to develop their knowledge and skills in the industry, with excellent customer service and a high level of IT skills.

**Key responsibilities of the role are**:

- To take responsibility of the College’s audio-visual offering and to provide exceptional customer service to external commercial clients and internal teams, staff, students and Fellows. To provide full support to clients through the life cycle of their event, from proposal to post-event debrief, working alongside an AV production company where suitable. To have an understanding of, and be able to operate, all college Audio Visual Equipment and an interest in developing your knowledge of equipment available and Av solutions whilst advising clients on the best approach for their event.

**Main Duties and Responsibilities**:

- To work alongside the Business Development Manager to upgrade equipment where required. Deliver a high-end AV service to internal and external clients throughout the customer journey & event life cycle.
- Work closely with clients to understand the event objectives, desired outcome and deliverables of their event. Alongside the Events team advise on the best AV solutions to meet and exceed client expectations.
- Overseeing the production of events from an AV aspect. Working closely with the Business Development Manager, events team and AV production companies on the event design & how the AV can complement event concepts.
- Work closely with our preferred external AV suppliers, where support and equipment is needed for larger scale events.
- Ensure that client requirements are fully understood to enable faultless delivery, often on a tight timeframe and under high pressure.
- Work closely with the event team and suppliers when problem solving and seeking solutions.
- To be present and on-hand on event days, ensuring set up is complete prior to client arrival and that everything is in line with the clients’ expectations. Ensure that the client is comfortable with all the equipment they are using directly.
- Manage multiple events at once, working very closely with the House Porters for support, to ensure all events are delivered on time.
- Assist with site visits, answering AV questions and giving demonstrations.
- When an on-the-day dedicated AV assistant is not required for an event, to still be immediately available and onsite during working hours if there is a problem with any equipment.
- Assist with the selection of third-party suppliers and build productive & strong relationships with them.
- Responsible for the ordering, usage, security and return of all hired AV equipment.

**Event Coordination and Administration Responsibilities**
- Accurately record event details on the booking system and relay key information to other departments, suppliers and clients, to enable successful event delivery.
- When not delivering AV services, provide event support to clients i.e. helping delegates log on to Wi-Fi, using College photocopying facilities, liaising between the event owners and internal departments etc.
- Work closely with the events team in ensuring that the events team receive quotes and proposals within a timely manner, in line with KPIs.
- Support the Business Development Manager in keeping all quotes and collateral up to date and in line with industry standards & expectations.
- Produce quotes for clients in a timely manner, in line with the event department KPIs.
- Responsible for all AV documentation shared with other teams (such as “How To Guides”) ensuring that these are always up to date.

**Other**
- Actively attend department meetings and other College meetings, as appropriate, and work effectively with stakeholders.
- Attend training provided to develop AV skills and understanding of what works for a varied range of events.
- Be a key link between the House Porters and events teams, helping to build a successful, cooperative relationship and strong rapport.
- Demonstrate excellent, proactive Customer Service skills at all times with colleagues and clients.
- Supporting the House Porters and Events teams as required, which may include and is not limited to:

- Set up of equipment (beyond AV) for events where needed.
- Maintaining the AV asset register along with monitoring the condition of equipment and reporting any issues.

**About you**

You will:

- Good general education and qualifications
- Passion for technology and event AV
- Technical and practical knowledge of streaming, video conferencing and hybrid events.
- High level of customer service experience
- Able to set up audio visual equipment and services as required
- High level of IT skills i

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